Project Manager

Hello connections!We are hiring for Project Manager!!interested kindly drop your resume@ shruthihh@truenorthinfotek.comWe are seeking an experienced and strategic Senior Project Manager to lead the end-to-end delivery of Order Management System (OMS) initiatives. This role requires deep knowledge of complex order orchestration processes across eCommerce, Retail, Supply Chain, and Customer Experience, and strong leadership in managing cross-functional teams, vendor partnerships, and enterprise-wide technology programs.The ideal candidate will bring over a decade of hands-on project management experience in enterprise technology, with at least 5 years specifically focused on OMS implementations, upgrades, or replatforming projects.

Key Responsibilities:

Own and manage large-scale OMS initiatives from planning through delivery and post-go-live stabilization.Partner with Product, Engineering, Infrastructure, QA, and business stakeholders to define program scope, objectives, timelines, and ROI.Drive the strategic alignment of OMS initiatives with business capabilities and customer experience goals across channels (Retail, eComm, DCs).Lead cross-functional execution across tech teams, vendors, and business units (including POS, WMS, ERP, and Customer Service).Identify and mitigate risks, manage dependencies, and resolve escalations swiftly.Lead requirements gathering sessions and ensure alignment of business needs to technical solutions.Establish and track project KPIs (on-time delivery, defect rates, fulfillment SLAs, etc.).Facilitate UAT, change management, training, and hypercare processes.Manage vendor partnerships, ensuring adherence to timelines, deliverables, and SLAs.Contribute to enterprise roadmap development with a focus on OMS modernization, system modularity, and omnichannel enablement.Atleast 5 years leading OMS-related initiatives.Proven track record of delivering complex, multi-phase OMS solutions (e.g., IBM Sterling).Deep understanding of order lifecycle processes: sourcing, routing, fulfillment, returns, cancellations, and exception handling.Strong experience managing cross-functional teams, 3rd-party vendors, and multiple stakeholder groups.Skilled in both Agile and Waterfall methodologies; PMP, PMI-ACP, or Scrum certification preferred.Experience managing large enterprise budgets and resource planning across matrixed teams.Proficiency in project and collaboration tools (JIRA, Confluence, Smartsheet, MS Project, ServiceNow, etc.).Excellent executive communication, stakeholder management, and presentation skills.

Preferred Skills:

Experience modernizing OMS in environments with legacy systems and hybrid cloud architecture.Strong knowledge of APIs, integration platforms (e.g., webmethods,MuleSoft, Boomi), and middleware strategies.Background in retail, furniture, or omnichannel environments with high transaction volume and complex fulfillment needs.Familiarity with CFOS principles (e.g., SOPs, standard work, visual management).