Job Description

We are seeking an experienced Project Manager to lead projects that enhance the experience of our clients, partners, Customers and internal users. This proactive role is critical for driving new project launches at client locations and improving operational efficiencies at client sites. The ideal candidate will serve as the bridge between the Sales team, Onboarding team, and other cross-functional departments, ensuring a seamless transition from project initiation to execution. The role involves overseeing launches and mobilizations across India, with travel required based on business needs. This role requires a proactive leader who not only anticipates challenges but actively drives solutions from inception. to completion. The ideal candidate must have: - A Strong Customer Focus: A deep commitment to understanding and addressing client needs, ensuring that every project aligns with our clientsexpectations and delivers a superior experience. - Excellent Problem-Solving Abilities: A knack for analyzing complex issues, quickly identifying root causes, and devising innovative, datadriven solutions that enhance operational efficiency and customer satisfaction. - An Unwavering Eye for Detail: Precision and care in every aspect of project management, ensuring that nothing is overlookedfrom strategic planning to final executionthus maintaining the highest standards of quality. - Outstanding Organizational Skills: The capacity to juggle multiple tasks simultaneously while prioritizing effectively in a fast-paced, dynamic environment. This includes managing deadlines, coordinating with cross-functional teams, and ensuring that each component of a project is executed flawlessly. To Summarize, the role demands a leader who is both strategic and hands-on, combining meticulous attention to detail with the ability to manage a broad array of responsibilities without compromising on quality or customer service. Key Responsibilities: - The role requires to manage the Launches and mobilizations across India and will require to travel as per the business requirement. - Lead and own end to end accountability of successful delivery for all Launches and mobilization projects, as assigned including undermentioned various business requirements: A) New Food court / TechPark / Institutions. B) New Corporate Services Food Trials. C) Existing Corporate New Outlet additions / Vendor Transitions. D) Off-Boarding of FC -Corporate Vendor Partner. - Manage all Projects from Inception to Execution by developing comprehensive detailed oriented project plans with clear milestones, timelines, and resource allocation. - Act as a liaison between Corporates, Vendor partners, Sales, Onboarding, and other interdepartmental teams to ensure alignment and seamless execution. - Follow the SOP and all Processes outlined by CoE for project plan that outlines complete Scope of Project management including Site visits, getting HSE do a preliminary survey, submission of gap reports, Coordination for Capex, Opex, IT assets, and Branding at client location. - Take detailed on the Sales Commitments to corporates and plan Project such that they are aligned with Onboarding requirements and delivers a seamless services experience at launch. Implement and monitor project management best practices, ensuring error-free setups through detailed reviews and enforce robust maker-checker. - Provide regular status updates, maintain clear documentation, and effectively communicate project progress to stakeholders. - Ensure projects deliver a superior client experience by understanding and addressing customer needs throughout the project lifecycle. - Coordination with All. - At end of every project conduct an CSAT survey, and derive learnings from the projects to put to use in upcoming Projects. Project management of CoE Driven other Projects: - The Project Manager role also spans on select projects driven by CoE that targets to bring efficiency at work for all Internal teams leading to enhanced CSAT of Client, End users, vendor partners and internal teams. - The CoE Projects includes including undermentioned various business enhancement projects. A) Tech Adoption of developed tech features for operations. B) Learning and Development of Operations Team for the use of the features. C) Site Visits and Audits for review of Process gaps and enhancement identification D) Identification of New Features required to be built. E) Participate in any ad hoc projects planned by CoE. - Self-Learning and development of all Internal processes including the Onboarding process that will Help mitigate requirement changes immediately if required during a launch Project. This summarizes the core responsibilities, emphasizing leadership, precision, and effective coordination to drive project success. Required Qualifications and Skills: - Bachelordegree in Hospitality, or Business Administration. - Skilled in data management with advanced computer applications skills in Xls and Power point Presentation. - Proven experience in project management, with a track record of successfully leading client-focused initiatives. - Strong customer focus with excellent problem-solving abilities, Excellent organizational and communication skills. - Exceptional attention to detail and the ability to manage multiple tasks simultaneously. - Self-Starter, Ability to work with Minimal Supervision effectively in a fast-paced, cross-functional environment. Benefits Why you'll Love Working Here: At GoKhana, you'll be part of a collaborative and innovative team thatpassionate about transforming the way people experience food at work. GoKhana is built on the principle of simplicity, whether it is the simplicity of solving problems or ease of using the app. We offer a competitive salary and benefits package, as we'll as opportunities for professional growth and development.