Project Manager - IT

Job Title: Project Manager – IT / Customer Support

Location: Anna Salai, Chennai, Tamil Nadu

Salary Range: ₹25,000 – ₹45,000 (based on experience)

Experience: 1–4 years (Freshers with strong communication & technical understanding can also apply)

Employment Type: Full-time

Key Responsibilities:

• Act as the primary point of contact between clients and the internal technical team.
• Handle customer support queries related to IT projects, websites, applications, and CRM systems.
• Coordinate with development, design, and testing teams to ensure project milestones are achieved on time.
• Prepare and maintain project documentation, reports, and client status updates.
• Understand client requirements and translate them into actionable tasks for the technical team.
• Monitor project progress and ensure timely delivery within defined scope and quality standards.
• Conduct regular follow-ups with clients to ensure satisfaction and gather feedback.
• Manage CRM entries, track client communication, and update project data regularly.
• Assist in proposal preparation, estimates, and presentation decks for new client pitches.
• Handle basic troubleshooting or escalation of technical issues to the support/development team.

Required Skills:

• Strong communication and client-handling skills (both verbal & written).
• Good understanding of IT / Web / Software project lifecycle.
• Ability to manage multiple projects and deadlines simultaneously.
• Proficiency in tools such as CRM systems, MS Excel, Google Sheets, Project Management tools (Trello, Asana, ClickUp, etc.).
• Problem-solving mindset with attention to detail.
• Team coordination and time management skills.
• Knowledge of digital platforms (web, mobile apps, UI/UX) preferred.

Preferred Qualifications:

• Bachelor’s Degree in Computer Science / IT / Business Administration / Management.
• Prior experience in customer support, client servicing, or project coordination in an IT company.
• Familiarity with website management, social media, or app development projects is an advantage.

Job Type: Full-time

Pay: ₹25,000.00 - ₹45,000.00 per month

Application Question(s):

• Do you have experience (1–4 years) in customer support, project coordination, or client servicing?

Work Location: In person