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Cognizant
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Project Engineer

Project Engineer

Cognizant

10 - 14 years

0 Lacs

maharashtra

Posted:16 hours ago| Platform: Shine logo

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Skills Required

process improvement transformation lean six sigma data analysis project management retail consumer goods hospitality business process optimization communication skills analytical skills ms office ms office visio r minitab tableau robotic process automation artificial learning programs rpa automation ai contact center telephony powerbi

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Process Improvement and Transformation Lead, you will be responsible for driving process improvement and transformation projects, focusing on achieving target FTE and non-FTE benefits. Your expertise in handling large datasets and conducting data analysis will be crucial in reviewing and assessing current processes, systems, and technologies to design future state process flows. You will also be involved in implementing Robotic Process Automation (RPA) and artificial learning programs, platform enhancements, and measuring the business impact post-implementation. Collaborating with cross-functional teams, you will build systems to leverage synergies and exceed client expectations. Key Responsibilities: - Lead process improvement and transformation projects, including lean six sigma projects - Drive realization of target FTE and non-FTE benefits for accounts in scope - Review and assess current processes, systems, technology, and design future state process flows - Implement Robotic Process Automation and artificial learning programs, platform enhancements, and measure business impact post implementation - Build systems to leverage synergies from different business units/Cross-functional teams to deliver commitments - Work with senior leadership and operations leaders to design continuous improvement programs - Demonstrate strong project management expertise by handling multiple high-impact business projects - Apply knowledge of retail, consumer goods, and hospitality businesses to optimize processes - Communicate effectively with clients and stakeholders to ensure decisions are made with full knowledge of the issues - Represent the organization in appropriate forums and communicate across cultures with global customers/stakeholders Qualifications Required: - Must have 10+ years of relevant experience in Process Improvement/Transformation roles, preferably in Contact Centers - Must be certified as a Black Belt/Green Belt from a reputed organization with excellent command in Lean/Six Sigma methodology - Expertise and end-to-end experience in implementing RPA automation, Analytics, AI, and contact center telephony - Excellent logical and analytical skills with the ability to develop solutions for complex business functionalities independently - Proficiency in MS Office and excellent communication skills Company Details: N/A,

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Project Engineer