Program Manager - OTA

About the company

Treebo Hospitality Ventures is India’s most loved brand and one of the largest chains in the

budget segment of hospitality. With a network of 850+ hotels across 120+ cities, Treebo offers

travellers the unprecedented value proposition of high-quality stays at affordable prices

wherever they go. We are proud of putting dignity back into budget travel where earlier the

traveller was forced to contend with poor quality and hygiene.

Treebo Hospitality Ventures masterfully combines engineering prowess with deep hospitality

expertise. Our operational ethos is clear and focused from Treebo Club, an innovative

distribution platform and extremely rewarding loyalty programme to Hotel Superhero, a

cutting-edge SaaS solution and a comprehensive hotel management software.

With a strong technological foundation and a passion for hospitality, THV aims to deliver

exceptional experiences across our diverse portfolio. Our range of brands—Itsy Hotels, Treebo,

Treebo Premium and Medalio—provides a symphony of choices that blend quality, comfort and

affordability.

Treebo is a Great Places to Work certified organisation. We take immense pride in our culture

which is built on a strong foundation of 7 values. Some of these values include - “Exhibit Owner

Mindset” and “Have the humility and hunger to learn and help learn”, amongst others. We

strongly believe in offering our people - “Treebs”, as they are called - unmatched opportunities

to learn and grow. If you’re looking to work at a place that is built on strong fundamentals of

business and professional conduct, Treebo is the place for you.

About the Role

We are looking for a sharp, execution-focused Program Manager to lead our Review

Generation Program – a strategic initiative at Treebo aimed at improving our brand reputation

and boosting our OTA conversions. This is a high-impact role at the intersection of operations,

product, and partner experience.

Key Responsibilities:

● Own the end-to-end Review Generation Program across OTAs (MMT, Booking.com,

Google, etc.)

● Design, monitor, and continuously improve processes to ensure high NPS guests are

nudged to leave positive reviews

● Work with technology, operations, and internal/external teams to automate and scale

review capture mechanisms

● Drive internal alignment and communication with city and central teams to ensure

compliance and adoption

● Track performance metrics, generate insights, and publish regular dashboards for

senior leadership

● Experiment with messaging, incentives, and timing to maximize guest review

conversion

What are we looking for:

● 3–4 years of work experience in the OTA space; ex-MMT or similar platform preferred

● Strong understanding of OTA operations, pricing levers, and promotional mechanics

● Excellent communication and presentation skills; comfortable leading external calls

● Advanced MS Office skills – especially Excel and PowerPoint

● Analytical mindset with ability to extract actionable insights from data

● Self-starter with strong ownership and a bias for execution

● Mature, reliable, and collaborative attitude to work across teams