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Program Manager III OSC, Global Operations Artifitial Inteligence

Program Manager III OSC, Global Operations Artifitial Inteligence

Amazon

7 years

0 Lacs

Delhi India

Posted:1 week ago| Platform:

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Skills Required

ai support audit annotation ml leadership management strategies training metrics onboarding risk analysis sampling tracking automation audits learning pipeline technology data recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description

Program Manager to lead one of the verticals within the GO-AI Operations Support Center (OSC). This role oversees a team of 300+ OSC experts, driving excellence in Standard Operating Procedures (SOPs), audit frameworks, and annotation quality to support AI/ML models.Key job responsibilitiesStrategic LeadershipLead program and change management initiatives for OSC operationsDevelop and implement strategies to enhance SOP management, training, and audit processesDrive SLA metrics for accuracy, program onboarding, and customer experienceProgram ManagementEvaluate and prioritize new annotation program requests based on risk analysisDesign and implement robust sampling methodologies for various audit typesMonitor OSC program health through KPI tracking and improvement initiativesGenerate insights for process automation and Gen-AI implementationStakeholder ManagementPartner with internal/external stakeholders on SOPs, audits, and training processesPresent findings and recommendations to senior leadershipManage executive customer relationships and key business stakeholdersTeam LeadershipLead and develop a high-performing team of 300+ professionalsDrive continuous improvement and innovation in OSC processesImplement training initiatives for team upskilling

About The Team

The GO-AI team provides augmented learning in the Machine Learning pipeline for Amazon Robotic Fulfillment Centers globally. We deliver Near Real Time-Human in the Loop (NRT-HITL) solutions requiring high cognitive ability through annotation workforce management and specialized central teams, supporting programs like Nike, CPEX, ADAR, and other Fulfillment Technology initiatives.

Basic Qualifications

MBA
PMP certificate
7+ years of team management experience
7+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
10 + Experience in annotations, training, audits, or operations

Preferred Qualifications

Previous experience leading teams that provide annotations for AI/MLPrevious experience of working in ACES/Training/ICQA in Amazon Fulfillment CentersPrevios experience leading Quality Assurance teamsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- Amazon Dev Center India - HyderabadJob ID: A2962744

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Program Manager III OSC, Global Operations Artifitial Inteligence