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Program Manager

Program Manager

CtrlS

4 - 10 years

13 - 14 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:6 hours ago| Platform:

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Skills Required

Service delivery Training Head Business Development Management Budgeting Project delivery Customer engagement Customer audits Revenue collection Investment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Requirements & Responsibilities

Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
Ensure adherence to committed timelines, solution validation, and successful customer project delivery.
Meeting committed CDD timelines (New Deals)
Provide regular updates on project status, milestones, and performance metrics. Maintain comprehensive documentation of Service Delivery, projects, procedures, and evidences.
Monthly reports to share with client post collection from team
Focus on revenue collection and monthly customer engagement.
Identify and mitigate risks associated with colocation projects to ensure successful and secure operations.
Participate in customer audits and assessments.
Manage relationships with clients or customers, ensuring satisfaction and addressing concerns in a timely manner
Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives
Identify key requirements needed from cross-functional teams and external vendors
Review budget for projects and be accountable for delivering against established business goals/objectives
Work with other program managers to identify risks and opportunities across multiple projects within the department
Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
Participate in training sessions to stay updated on emerging technologies and industry best practices.

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Program Manager