Professional, Soft Services

Job Title:Assistant Facility Manager Soft Services

Location:On-site (e.g., Bengaluru)

Reporting To:Facility Manager / Soft Services Manager

Purpose of the Role:

To ensure smooth delivery of soft services (housekeeping, front office, mailroom, pantry, etc.) at the facility, maintaining high standards of cleanliness, hospitality, and client satisfaction.

Key Responsibilities:

• Housekeeping & Cleanliness:
  • Supervise housekeeping staff and ensure cleanliness standards are met.
  • Conduct regular facility rounds to identify and resolve issues.
  • Coordinate with vendors for service quality and issue resolution.
• Front Office & Helpdesk:
  • Oversee front office operations ensuring professional visitor handling.
  • Manage helpdesk operations and escalate unresolved issues.
  • Prepare and manage shift rosters for front desk and helpdesk staff.
• Mailroom & Pantry Services:
  • Ensure timely and accurate mail distribution.
  • Monitor pantry services and coordinate with vendors for supplies and hygiene.
• Vendor & Staff Coordination:
  • Liaise with service vendors for performance reviews and improvements.
  • Conduct regular meetings with vendors and internal teams.
• Compliance & Safety:
  • Ensure adherence to health, safety, and hygiene standards.
  • Maintain documentation and reports as per audit and compliance requirements.
• Client & Stakeholder Management:
  • Act as the point of contact for client escalations related to soft services.
  • Ensure service delivery meets or exceeds SLA/KPI targets.

Qualifications & Skills:

• Graduate in any discipline (Hotel/Facility Management preferred).
• 4-7 years of experience in facilities or hospitality management.
• Strong communication and interpersonal skills.
• Ability to manage teams and vendors effectively.
• Knowledge of safety, hygiene, and statutory compliance.