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JLL
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Professional, Soft Services

Professional, Soft Services

JLL

5 - 9 years

0 Lacs

karnataka

Posted:2 days ago| Platform: Shine logo

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Skills Required

housekeeping front office operations vendor management compliance client management helpdesk operations staff coordination safety standards

Work Mode

On-site

Job Type

Full Time

Job Description

As the Assistant Facility Manager - Soft Services, your primary responsibility is to oversee the smooth delivery of soft services including housekeeping, front office, mailroom, and pantry operations at the facility. Your role is pivotal in maintaining high standards of cleanliness, hospitality, and client satisfaction. Your key responsibilities will include supervising housekeeping staff to ensure cleanliness standards are met, conducting regular facility rounds for issue identification and resolution, coordinating with vendors for service quality, overseeing front office operations for professional visitor handling, managing helpdesk operations, preparing shift rosters for front desk and helpdesk staff, ensuring timely mail distribution, monitoring pantry services, and coordinating with vendors for supplies and hygiene. Additionally, you will be responsible for liaising with service vendors for performance reviews, conducting regular meetings with vendors and internal teams, ensuring compliance with health, safety, and hygiene standards, maintaining documentation and reports as per audit requirements, acting as the point of contact for client escalations related to soft services, and ensuring service delivery meets or exceeds SLA/KPI targets. To excel in this role, you should hold a graduate degree in any discipline with a preference for Hotel/Facility Management, possess 4-7 years of experience in facilities or hospitality management, have strong communication and interpersonal skills, demonstrate the ability to manage teams and vendors effectively, and exhibit knowledge of safety, hygiene, and statutory compliance standards.,

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Professional, Soft Services