Production Support Lead

Position Title- Production Lead (Dot Net) Primary Skills – Dot Net Core, Bug fixing, Work on Incidents and resolve it• Exposure to Gen AI tools is must and should have technical background to handle prod support issues ( development + support)
Good to have skills – React, Node Experience – 7+ Years (4A) Job Location – Incedo Gurgaon Work Model - 24*5, 5 days from office Shift- Rotational Shift(Morning, evening, night) ODC- Yes (Mobiles are allowed) Cab- Night Shift (Pickup & Drop both), morning/evening (Pickup/drop in odd hours)

• JD: USbank- New Position -Production Support LeadJob Title: Production Support Lead – Multi-Platform Product Support7-10GURGAON

Role Overview: We are seeking a dynamic and technically proficient Production Support Lead to oversee and enhance the support operations for our suite of products across various platforms. The ideal candidate will possess a robust development background, enabling them to bridge the gap between development and support teams effectively. This role demands a proactive leader who can ensure the seamless operation of our products, swiftly address production issues, and collaborate closely with cross-functional teams to drive continuous improvement.Key Responsibilities: •Incident & Problem Management: Lead the identification, analysis, and resolution of production issues across multiple platforms, ensuring minimal downtime and optimal system performance.•Cross-Functional Collaboration: Work closely with development, QA, and product teams to facilitate smooth transitions from development to production, ensuring that all releases meet quality standards and are deployed efficiently.•Root Cause Analysis & Continuous Improvement: Conduct thorough root cause analyses for recurring issues and implement long-term solutions to prevent future occurrences. Drive initiatives to enhance product reliability and customer satisfaction.•Monitoring & Performance Tuning: Oversee the monitoring of system performance, analyzing metrics and logs to proactively identify potential issues and optimize system efficiency.•Documentation & Knowledge Management: Maintain comprehensive documentation for support procedures, system configurations, and incident resolutions. Develop and update internal knowledge bases to empower support teams and end-users.•Team Leadership & Development: Lead and mentor a team of support engineers, fostering a culture of continuous learning and improvement. Provide training and guidance to junior team members, ensuring adherence to best practices and service level agreements (SLAs).•Stakeholder Communication: Serve as the primary point of contact for escalated production issues, providing timely and clear communication to stakeholders and ensuring alignment on resolutions and timelines.•Exposure to Gen AI tools is must and should have technical background to handle prod support issues ( development + support)