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Paycraft Solutions
Production Support L2

Production Support L2

Paycraft Solutions

3.0 - 4.0 years

3 - 7 Lacs

Navi Mumbai, Mumbai (All Areas)

Posted:1 day ago| Platform:

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Skills Required

Production support Prepaid System Unix production operations Java C++ Relational Databases ATM Operations ATM Payment Domain SLA Management card

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Full Time

Job Description

Company Name: Paycraft Solutions Paycraft Solutions was founded in 2013 with the aim of easing urban mobility. Our organization is one of the leading solution providers for banks and operators of public transport. PayCraft, a homegrown MSME and one of the pioneers in implementing offline and contactless payments, is one of the preferred partners for the implementation of the open loop payment solution, which combines the technologies of the retail and transit/offline payment worlds to enable a multi-party digital ecosystem. Job Title: Engineer 2 / Sr. Engineer 1 Department: Production Support Location: Navi Mumbai, Belapur Graduation in B.Sc or BE in IT or Computers Experience: 3-4 years Role and Responsibilities Daily operational activities for Projects. Monitoring all transactions. Complete issue reporting. Ensuring Minimum escalations form clients and within the organization. Meeting all SLA requirements Complete ownership of L1 and L2 support Understanding the functioning of the system. Collaborating with other verticals. To check/Analyze the transactions and logs and device settlements. To track down issues and raise the same in Redmine tool. To support operational daily mails, chats and calls from clients, stakeholders. To help operational process documentation. To have operational manual work get automated. Preferred Skills & Knowledge Experience in ATM/Prepaid transaction switching technology. Good Understanding on Payment & Card Domain Basic knowledge in relational database, UNIX, Java, C++ Independent and proactive Good verbal and written communication skills Qualifications and Education Details

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