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Production Support Engineering Analyst Distributed Systems

Production Support Engineering Analyst Distributed Systems

Citi

3 - 5 years

0 Lacs

chennai tamil nadu india

Posted:3 weeks ago| Platform:

Apply

Skills Required

support engineering drive service reliability efficiency management automation ai reports scripting checks collaboration development communication analysis oracle middleware layers websphere kafka ml design metrics analytics benchmarking reporting technology accessibility

Work Mode

On-site

Job Type

Full Time

Job Description

This request is for Production Engineering Analyst role and this role is critical to support production support activities and drive Service Reliability Engineering practices to drive efficiency in production management. The primary responsibilities are to drive results though automation, self-healing and resiliency opportunities so that the mean time to recover of incidents can be faster, more incidents can be avoided and looking into opportunities on how AI can transform how business user reports an issue, incident diagnosis and resolution.

Responsibilities:

Incident Management: Deep understanding of incident response, recovery processes, and engineering operations in enterprise environments & the related KPIs.
Automation: Champion automation initiatives to streamline operational tasks, improve efficiency, and reduce manual intervention. This includes scripting for automated health checks, alerting, and remediation.
Collaboration: Work closely with development, infrastructure, and business teams to ensure seamless communication and collaboration throughout the incident lifecycle. Participate in post-mortem analysis and contribute to continuous improvement efforts.

Distributed

Core technical skills in operating systems (Linuz – Rhel), databases ( Oracle, Mongo DB), middleware/application layers ( websphere, ngnix, tomcat), message queues (IBM MQ, Kafka) Strong scripting and automation skills eg phython, shell scripting and experience in AI/ML will be an added advantage.

Qualifications:

3-5 years of relevant experience in an Engineering role
Experience working in Financial Services or a large complex and/or global environment
Project Management experience
Consistently demonstrates clear and concise written and verbal communication
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Demonstrated analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of operational process change and improvement

Education:

Bachelor’s degree/University degree or equivalent experience

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Job Family Group:

Technology------------------------------------------------------

Job Family:

Systems & Engineering------------------------------------------------------

Time Type:

Full time------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.

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Production Support Engineering Analyst Distributed Systems