Training & Adoption Intern (Internal + Customer)📍 Location: Pune, Maharashtra, India (Hybrid)📅 Duration: 6 Months | Type: Full-Time Internship🌟 About the RoleAs a Training & Adoption Intern at Bynry, you’ll help scale essential knowledge across our internal CSM team and directly to our utility customers. You’ll design and deliver training sessions, maintain our knowledge base, and drive adoption of Smart360 — ensuring both employees and customers get the most value from the platform.This role is ideal for someone who enjoys teaching, communication, and customer enablement in a SaaS environment.👥 Who Can Apply
We’d Love To Hear From You If You
- Are available for a full-time, in-office internship
- Can start immediately and commit to a 6-month duration
- Are based in Pune or willing to relocate
- Have an interest in training, instructional design, SaaS adoption, or customer success
- Enjoy teaching and simplifying complex concepts
- Possess strong communication and presentation skills
- Are comfortable with tools like Google Docs/Slides, LMS, Bookstack, or knowledge base systems
- Have a structured and proactive mindset
🎯 Intent of the Role
Scale knowledge across the CSM team and customers to accelerate onboarding, improve adoption, and strengthen engagement.🔑 Key Activities
- Maintain and improve the Knowledge Base (internal + customer-facing).
- Support and run onboarding programs for new CSM hires.
- Prepare and deliver customer training sessions (virtual/in-person).
- Develop guides, playbooks, FAQs, and training content.
- Drive and track customer adoption by monitoring usage and addressing gaps.
- Establish and support customer champions at each utility.
- Gather feedback on training and adoption effectiveness.
- Partner with Product and CSMs to align training with new feature rollouts.
🧭 Success Criteria
- –30% reduction in new-hire ramp time.
- ≥ 80% customer training satisfaction.
- ≥ 5 active customer champions per utility.
👤 Character We’re Looking For
- Teacher mindset: Enjoys helping others learn.
- Excellent communicator: Engages clearly in speech and writing.
- Structured: Designs repeatable and organized programs.
- Continuous learner: Improves methods and knowledge regularly.
- Simplifier of complexity: Makes technical concepts easy to understand.
📚 What You’ll Learn
- How SaaS companies scale training and adoption.
- Building structured enablement programs for internal and customer teams.
- Managing and improving a knowledge base.
- Tracking and reporting adoption metrics.
- Cross-functional collaboration with Customer Success, Support, and Product teams.
🎓 Qualifications
- Pursuing or recently completed a degree in Education, Communication, IT, or related field.
- Interest in training, enablement, or SaaS customer success.
- Strong written and verbal communication.
- Familiar with Google Docs/Slides, Excel, Bookstack or LMS tools.
- Bonus: Exposure to SaaS products or knowledge base systems.
💡 Why Join Bynry?
At Bynry, You’ll Directly Shape How Our Teams And Customers Adopt And Succeed With Smart360. As a Training & Adoption Intern, You’ll
- Reduce onboarding time for new hires.
- Accelerate product training and drive adoption for utilities.
- Build real-world experience in SaaS training and enablement.
If you love teaching, learning, and driving adoption — we’d love to meet you! 🚀
Note:
This is a paid internship.Skills: slides,onboarding time,excel,lms tools,knowledge base systems,bookstack,smart360,success criteria,lms,knowledge base,google docs/slides,google docs
