Product Trainer

As a Product Trainer at our company, you will have a significant impact on the learning and development of internal teams, partners, and clients to effectively utilize our product offerings. Your role will involve designing and delivering comprehensive training programs, creating support materials, conducting onboarding sessions, and continuously refining training content based on feedback. You will collaborate closely with Product, Engineering, and Marketing teams to ensure alignment in creating and maintaining training modules, documentation, videos, FAQs, and guides. Furthermore, you will lead workshops, webinars, and knowledge-sharing sessions to enhance product proficiency across various audiences. Key Responsibilities: - Develop and deliver live and recorded product training modules for internal teams, clients, and partners. - Create and update training materials such as documentation, manuals, videos, FAQs, and guides. - Conduct onboarding and refresher training sessions for new product features. - Gather and analyze feedback to enhance training content and delivery methods. - Collaborate with Product and Support teams to stay informed on product updates and enhancements. - Manage a centralized knowledge base or Learning Management System for easy access to training content. - Evaluate training effectiveness through surveys, assessments, and performance metrics. Required Skills & Qualifications: - Bachelor's degree in IT, Computer Science, Engineering, or a related field. - 4+ years of experience in product training or technical education in the IT or B2B SaaS industry. - Proficiency in software products, web/mobile applications, or enterprise platforms. - Strong presentation, communication, and facilitation skills. - Ability to simplify complex technical concepts for diverse audiences. - Familiarity with tools like Zoom, Google Meet, PowerPoint, Camtasia, or similar training tools. - Experience with Learning Management Systems is beneficial. - Self-motivated, organized, and capable of managing multiple training initiatives simultaneously. Preferred Qualifications: - Certification in training, instructional design, or technical communication. - Exposure to Agile/Scrum methodologies. - Previous experience in customer-facing training or pre-sales support is advantageous.,