Product Trainer (SaaS)

About Credgenics:

Credgenics is the leading full-stack, AI-powered loan collections and debt resolution technology platform for Banks, Non-Banking Financial Companies (NBFCs), FinTechs, and Asset Reconstruction Companies (ARCs) globally. Recognised as the Best Selling Loan Collections Platform in India by IBS Intelligence in their Annual India Sales League Table for three consecutive years, Credgenics is modernizing debt recovery processes. The platform combines predictive and generative AI capabilities to assess risk, segment borrowers, and execute personalized recovery strategies across the end-to-end collections lifecycle. Supporting all credit products across retail and SME/MSME portfolios, Credgenics empowers lenders to accelerate recoveries, optimize operational efficiency, and scale smarter, data-driven collections. In FY24, the platform managed over 98 million loan accounts worth more than USD 250 billion and facilitated over 1.7 billion omnichannel communications, serving 150+ financial institutions worldwide.

About the Role:

We are looking for a Specialist - Customer Enablement to ensure a seamless transition for clients onto the Credgenics platform. The ideal candidate will be responsible for conducting product demos, training clients post-onboarding, and collaborating with sales, customer success, and product teams to enhance user adoption.

Roles and Responsibilities:

Client Training & Onboarding:

• Conduct detailed product demos and training sessions for clients after onboarding.
• Customize training sessions based on client requirements and industry best practices.
• Develop training materials, user guides, and FAQs for a smooth onboarding experience.

Collaboration & Coordination:

• Work closely with Sales, Customer Success, and Product teams to understand client requirements and tailor training accordingly.
• Act as a bridge between clients and internal teams to ensure smooth implementation.
• Gather feedback from clients and provide insights to the product team for feature enhancements.

Process Optimization & Support:

• Continuously refine training programs to improve client understanding and adoption.
• Monitor client engagement and provide additional support where needed.
• Ensure all onboarding sessions align with Credgenics’ best practices and compliance requirements.

Requirements and Skills:

• 3-6 years of experience in client training, onboarding, or implementation in a SaaS / Fintech / BFSI environment.
• Strong communication and presentation skills to effectively conduct product demonstrations.
• Ability to simplify complex concepts for diverse client teams.
• Experience working with cross-functional teams (Sales, CSM, Product, and Tech).
• Proficiency in training tools, LMS platforms, and CRM systems is a plus.
• Passion for customer success and problem-solving mindset.