Product Support Specialist

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Role Description:

This is a full-time on-site role for an Application & Product Support Specialist located in Noida. The specialist will be responsible for providing product support, analyzing data, offering customer support, ensuring customer satisfaction, and effectively communicating with internal teams and clients.

We are seeking a skilled and dynamic Customer Support Executive to handle customer queries related to our Online Ordering product, APIs, and other associated services. The ideal candidate will have strong technical expertise combined with excellent communication skills to assist our overseas customers effectively.

Key Responsibilities:

• Address and resolve customer queries regarding product usage, APIs, and integrations.

• Perform API testing and quality testing to ensure seamless functionality.

• Troubleshoot issues related to APIs and provide solutions promptly.

• Analyze and interpret data using SQL for debugging and resolution.

• Collaborate with internal teams to escalate and resolve complex technical issues.

• Maintain documentation and provide feedback to improve product performance.

Required Skills:

• Expertise in API testing, Quality testing, and SQL.

• Strong understanding of APIs and related integrations.

• Excellent verbal and written communication skills to interact with overseas clients.

Experience:

Minimum of 2 years of experience in Application, API Support or a similar role.

Preferred Qualifications:

• Experience in the hospitality sector – hotel industry or food app experience is required.

• Familiarity with ticketing systems and troubleshooting tools.

• Prior experience working with international customers is a plus.

• Good Communication Skills.

Industry

• Hospitality

Employment Type

• Full-time