Product Support Specialist

Mode of Work

• First 3 months Work from office (10am to 7pm), afterwards WFH (Night shift – 8pm to 5am)
• Office visit – Weekly once

The ideal candidate should have excellent communication skills in English, strong computer proficiency, and a customer-first attitude. 

Responsibilities:

• Provide timely and professional support to customers via Email and Jira.
• Assist customers in using and navigating our company’s Software products.
• Resolve customer issues effectively, ensuring a high level of satisfaction.
• Understand our products and licenses to minimize the issue escalation.
• Maintain accurate documentation of customer interactions using Jira.
• Ensure the SLAs are met and customer is kept abreast of the status of their issues or queries
• Collaborate with internal teams to ensure prompt issue resolution.
• Identify recurring problems and share feedback for product or process improvements.
• Follow established procedures for escalation of unresolved issues.

Required Skills & Qualifications:

• BE or Bachelor’s degree in computer science.
• 1 - 3 years of experience in B2B technical support in Software products.
• Excellent English communication skills – both verbal and written.
• Right etiquettes, professionalism and confidence to communicate with customers from international time zones.
• Computer skills including JIRA Service desk, Microsoft Office, and email platforms.
• Ability to work independently and manage time efficiently during night shifts.
• Customer-focused mindset with problem-solving ability.

Interested candidates please write to careers@payhuddle.com with your resume and subject line as job title.