Job Title: Growth & Outbound Specialist Location: noida Type: Full-Time Experience: 2–4 years preferred in outbound sales, SDR, or growth marketing roles About TechRyde: TechRyde is a fast-growing SaaS company revolutionizing the restaurant and hospitality industry with our AI-powered kitchen display and order tracking solutions. We’ve helped brands like Pizza Hut handle millions of orders with precision, visibility, and customer delight. Now, we’re looking for a Growth & Outbound Specialist who can help us take this impact to hundreds of new restaurant brands by building and scaling our outbound engine. Your Role: You’ll own the full outbound prospecting and engagement process—from identifying leads to getting demos on the calendar. You’ll work directly with the founder and play a key role in building predictable pipeline growth. Key Responsibilities: • Lead Generation & Research • Identify and build high-quality lead lists using tools like LinkedIn Sales Navigator , Apollo, or similar • Define and refine our Ideal Customer Profile (ICP) with the founding team • Outbound Campaign Execution • Write compelling cold email sequences with the help of ChatGPT • Execute multi-channel outreach campaigns (email, LinkedIn, WhatsApp, etc.) • Use tools like Instantly , Lemlist, or Smartlead to manage outbound flows • Demo Booking & Calendar Management • Engage with prospects, handle responses, qualify leads • Schedule meetings/demos for the founder or product team • Ensure follow-ups, reminders, and no-show recovery • Weekly Analytics & Optimization • Track open rates, reply rates, demo conversions in Sheets/HubSpot/Notion • Suggest improvements and test new messaging angles and cadences • Playbook Development • Document processes, templates, and learnings • Help build a scalable outbound sales playbook as we grow What You Bring: • 2–4 years experience in an SDR, growth, or outbound-focused role at a SaaS or tech company • Proven track record of booking meetings and driving outbound results • Strong written communication and copywriting skills • Hands-on experience with tools like LinkedIn Sales Navigator, Apollo, Lemlist, or Instantly • Comfortable using ChatGPT to brainstorm, personalize, or refine messaging • Analytical mindset: you know your numbers and optimize for conversion • Self-driven, proactive, and eager to experiment, iterate, and win Bonus Points: • Experience in the hospitality/restaurant tech space • Familiarity with CRMs like close crm or HubSpot or Pipedrive • Comfortable jumping on demo calls if needed What We Offer: • Competitive salary and performance-based bonuses/commissions • A high-impact role with direct access to leadership • Opportunity to build and lead outbound at an early-stage company • Flexible work environment To Apply: Send your resume + a short note on why you’re excited to help TechRyde grow to hr@techryde.com Show more Show less

Position: SMO/SMM Intern Industry : Technology Target Market : Global (US, UK, Canada, UAE, etc.) Location: Techryde-Sector-62, Noida, Uttar pradesh Employment Type: Internship Industry: Hospitality Stipend: 12k – 15k (Based on Knowledge and expertise) About Techryde: TechRyde is a company that revolutionizes restaurant operations by automating the ordering process from start to finish. Our solutions empower staff to handle orders efficiently, increase revenue, and prioritize sustainability. We strive to make restaurants more profitable, sustainable, and customer focused. As part of our ongoing digital growth strategy, we are looking for a dedicated SEO & SMO Executive to enhance our online visibility and engagement. Role Overview: As an SMO Intern at Techryde, you will be a key contributor in shaping our brand’s online visibility and engagement. Your expertise in social media marketing will ensure our digital assets are optimized for user engagement, driving traffic, growth, and brand recognition. We’re looking for an SMO/SMM Intern who understands the dynamics of international digital marketing in the tech space. Responsibilities: SMO: - Support basic social media content scheduling and engagement - Maintain brand consistency across platforms (LinkedIn, Twitter, etc.) - Share blog posts, case studies, and product updates on social channels - Monitor social interactions and assist in reputation management Desirable Skills: Sound knowledge of social media. Strong command over written English, with exceptional writing, editing, and proofreading skills. Proven experience in crafting content and applying SMO best practices. Creative mindset with strong analytical and problem-solving skills. Excellent communication, collaboration, and time management abilities. Proactive attitude with an eagerness to learn and adapt in a fast-paced environment. Benefits: Professional growth and development opportunities in the fast-paced tech industry. Exposure to exciting and innovative projects. Collaborative and supportive work environment. Show more Show less

Job description Position: SMO/SMM Intern Industry : Technology Target Market : Global (US, UK, Canada, UAE, etc.) Location: Techryde-sector-62, Noida, Uttar pradesh Employment Type: Internship Industry: Hospitality Stipend: 12k – 15k (Based on Knowledge and expertise) About Techryde: TechRyde is a company that revolutionizes restaurant operations by automating the ordering process from start to finish. Our solutions empower staff to handle orders efficiently, increase revenue, and prioritize sustainability. We strive to make restaurants more profitable, sustainable, and customer focused. As part of our ongoing digital growth strategy, we are looking for a dedicated SEO & SMO Executive to enhance our online visibility and engagement. Role Overview: As an SMO Intern at Techryde, you will be a key contributor in shaping our brand’s online visibility and engagement. Your expertise in social media marketing will ensure our digital assets are optimized for user engagement, driving traffic, growth, and brand recognition. We’re looking for an SMO/SMM Intern who understands the dynamics of international digital marketing in the tech space. Responsibilities: SMO: - Support basic social media content scheduling and engagement - Maintain brand consistency across platforms (LinkedIn, Twitter, etc.) - Share blog posts, case studies, and product updates on social channels - Monitor social interactions and assist in reputation management Desirable Skills: Sound knowledge of social media. Strong command over written English, with exceptional writing, editing, and proofreading skills. Proven experience in crafting content and applying SMO best practices. Creative mindset with strong analytical and problem-solving skills. Excellent communication, collaboration, and time management abilities. Proactive attitude with an eagerness to learn and adapt in a fast-paced environment. Benefits: Professional growth and development opportunities in the fast-paced tech industry. Exposure to exciting and innovative projects. Collaborative and supportive work environment. Show more Show less

Job description Position: SMO/SMM Intern Industry : Technology Target Market : Global (US, UK, Canada, UAE, etc.) Location: Techryde-sector-62, Noida, Uttar pradesh Employment Type: Internship Industry: Hospitality Stipend: 12k – 15k (Based on Knowledge and expertise) About Techryde: TechRyde is a company that revolutionizes restaurant operations by automating the ordering process from start to finish. Our solutions empower staff to handle orders efficiently, increase revenue, and prioritize sustainability. We strive to make restaurants more profitable, sustainable, and customer focused. As part of our ongoing digital growth strategy, we are looking for a dedicated SEO & SMO Executive to enhance our online visibility and engagement. Role Overview: As an SMO Intern at Techryde, you will be a key contributor in shaping our brand’s online visibility and engagement. Your expertise in social media marketing will ensure our digital assets are optimized for user engagement, driving traffic, growth, and brand recognition. We’re looking for an SMO/SMM Intern who understands the dynamics of international digital marketing in the tech space. Responsibilities: SMO: - Support basic social media content scheduling and engagement - Maintain brand consistency across platforms (LinkedIn, Twitter, etc.) - Share blog posts, case studies, and product updates on social channels - Monitor social interactions and assist in reputation management Desirable Skills: Sound knowledge of social media. Strong command over written English, with exceptional writing, editing, and proofreading skills. Proven experience in crafting content and applying SMO best practices. Creative mindset with strong analytical and problem-solving skills. Excellent communication, collaboration, and time management abilities. Proactive attitude with an eagerness to learn and adapt in a fast-paced environment. Benefits: Professional growth and development opportunities in the fast-paced tech industry. Exposure to exciting and innovative projects. Collaborative and supportive work environment. Show more Show less

Job Title: Growth & Outbound Specialist Location: Noida Type: Full-Time Experience: 2–4 years preferred in outbound sales, SDR, or growth marketing roles About TechRyde: TechRyde is a fast-growing SaaS company revolutionizing the restaurant and hospitality industry with our AI-powered kitchen display and order tracking solutions. We’ve helped brands like Pizza Hut handle millions of orders with precision, visibility, and customer delight. Now, we’re looking for a Growth & Outbound Specialist who can help us take this impact to hundreds of new restaurant brands by building and scaling our outbound engine. Your Role: You’ll own the full outbound prospecting and engagement process—from identifying leads to getting demos on the calendar. You’ll work directly with the founder and play a key role in building predictable pipeline growth. Key Responsibilities: Lead Generation & Research • Identify and build high-quality lead lists using tools like LinkedIn Sales Navigator, Apollo, or similar • Define and refine our Ideal Customer Profile (ICP) with the founding team Outbound Campaign Execution • Write compelling cold email sequences with the help of ChatGPT • Execute multi-channel outreach campaigns (email, LinkedIn, WhatsApp, etc.) • Use tools like Instantly, Lemlist, or Smartlead to manage outbound flows Demo Booking & Calendar Management • Engage with prospects, handle responses, qualify leads • Schedule meetings/demos for the founder or product team • Ensure follow-ups, reminders, and no-show recovery Weekly Analytics & Optimization • Track open rates, reply rates, demo conversions in Sheets/HubSpot/Notion • Suggest improvements and test new messaging angles and cadences Playbook Development • Document processes, templates, and learnings • Help build a scalable outbound sales playbook as we growWhat You Bring • 2–4 years’ experience in an SDR, growth, or outbound-focused role at a SaaS or tech company • Proven track record of booking meetings and driving outbound results • Strong written communication and copywriting skills • Hands-on experience with tools like LinkedIn Sales Navigator, Apollo, Lemlist, or Instantly • Comfortable using ChatGPT to brainstorm, personalize, or refine messaging • Analytical mindset: you know your numbers and optimize for conversion • Self-driven, proactive, and eager to experiment, iterate, and win Bonus Points: • Experience in the hospitality/restaurant tech space • Familiarity with CRMs like close crm or HubSpot or Pipedrive • Comfortable jumping on demo calls if needed What We Offer: • Competitive salary and performance-based bonuses/commissions • A high-impact role with direct access to leadership • Opportunity to build and lead outbound at an early-stage company • Flexible work environment Show more Show less

Job Title: API & Product Support Specialist Location: Noida, Sector 62 Shift : US Shift (Night Shift) Work Mode: 5 Days, Work from Office Role Description: This is a full-time on-site role for an API & Product Support Specialist located in Noida. The specialist will be responsible for providing product support, analyzing data, offering customer support, ensuring customer satisfaction, and effectively communicating with internal teams and clients. Job Description: We are seeking a skilled and dynamic Customer Support Executive to handle customer queries related to our Online Ordering product, APIs, and other associated services. The ideal candidate will have strong technical expertise combined with excellent communication skills to assist our overseas customers effectively. Key Responsibilities: Address and resolve customer queries regarding product usage, APIs, and integrations. Perform API testing and quality testing to ensure seamless functionality. Troubleshoot issues related to APIs and provide solutions promptly. Analyze and interpret data using SQL for debugging and resolution. Collaborate with internal teams to escalate and resolve complex technical issues. Maintain documentation and provide feedback to improve product performance. Required Skills: Expertise in API testing, Quality testing, and SQL. Strong understanding of APIs and related integrations. Excellent verbal and written communication skills to interact with overseas clients. Experience: Minimum of 2 years of experience in API testing, or a similar role. Preferred Qualifications: Experience in the hospitality sector – hotel industry or food app experience is required. Familiarity with ticketing systems and troubleshooting tools. Prior experience working with international customers is a plus. Good Communication Skills. Show more Show less

Job Title: API & Product Support Specialist Location: Noida, Sector 62 Shift: US Shift (Night Shift) Work Mode: 5 Days, Work from Office Role Description: This is a full-time on-site role for an API & Product Support Specialist located in Noida. The specialist will be responsible for providing product support, analyzing data, offering customer support, ensuring customer satisfaction, and effectively communicating with internal teams and clients. Job Description: We are seeking a skilled and dynamic Customer Support Executive to handle customer queries related to our Online Ordering product, APIs, and other associated services. The ideal candidate will have strong technical expertise combined with excellent communication skills to assist our overseas customers effectively. Key Responsibilities: • Address and resolve customer queries regarding product usage, APIs, and integrations. • Perform API testing and quality testing to ensure seamless functionality. • Troubleshoot issues related to APIs and provide solutions promptly. • Analyze and interpret data using SQL for debugging and resolution. • Collaborate with internal teams to escalate and resolve complex technical issues. • Maintain documentation and provide feedback to improve product performance. Required Skills: • Expertise in API testing, Quality testing, and SQL. • Strong understanding of APIs and related integrations. • Excellent verbal and written communication skills to interact with overseas clients. Experience: Minimum of 2 years of experience in API testing, or a similar role. Preferred Qualifications: • Experience in the hospitality sector – hotel industry or food app experience is required. • Familiarity with ticketing systems and troubleshooting tools. • Prior experience working with international customers is a plus. • Good Communication Skills. Industry • Hospitality Employment Type • Full-time Show more Show less

Job description Company name: TechRyde Inc. Job Title: Video Editor (social media & Website). Location: Noida– Onsite Start Date : Immediate Video Editor (Social Media & Website). Key Responsibilities: Edit high-quality videos tailored for social media and web platforms. Collaborate with the design and marketing team to execute the visual storytelling vision. Work with Adobe Premiere Pro and After Effects to create smooth cuts, transitions, animations, and motion graphics. Use Filmora as an alternative editing tool when required. Implement 3D visual effects using tools like Blender (Main Destroy style preferred) to enhance video aesthetics when needed. Optimize videos for performance across different social platforms (Instagram, LinkedIn, YouTube, etc.). Manage multiple editing projects with quick turnaround times. Requirements: 6 months to 1 year of hands-on video editing experience. Proficient in Adobe Premiere Pro and After Effects. Experience with Filmora is a plus. Familiarity with Blender & Maya for basic to intermediate 3D effects. Strong sense of timing, pacing, and storytelling through video. Ability to follow brand guidelines and creative direction. Portfolio or demo reel showcasing relevant work. Nice to Have: Experience with sound design or audio syncing. Basic knowledge of color grading and correction. Familiarity with editing formats for Reels, Shorts, and promotional website videos.

Summary We are seeking an experienced and visionary ServiceNow Technical Architect to lead the strategic design and governance of ServiceNow solutions across enterprise initiatives. This role requires deep technical knowledge of the ServiceNow platform, including ITSM, ITOM, CSM, and platform architecture, with experience delivering large-scale, complex implementations in both telecommunications and public sector environments. Key Responsibilities · - Develop and manage the ServiceNow enterprise architecture, ensuring alignment with organizational goals and IT strategies. · - Lead the design and implementation of scalable ServiceNow solutions, including ITSM, ITOM, CSM, FSM, and telecom-specific modules. · - Provide architectural oversight and guidance across multiple ServiceNow instances and integrations with platforms such as Salesforce, ServiceNow, Remedy etc. · - Define platform governance, best practices, and standards to optimize ServiceNow performance and scalability. · - Evaluate business requirements and define technical solutions and integration strategies, including REST/SOAP APIs and IntegrationHub. · - Lead efforts in technical risk assessment, remediation of non-compliant configurations, and adherence to security and privacy standards. · - Collaborate with business stakeholders, developers, and third-party vendors to ensure successful project delivery and support. · - Mentor solution architects, technical leads, and development teams, ensuring quality and compliance with architectural standards. · - Support agile development methodologies and participate in sprint planning, backlog grooming, and architectural reviews. · - Stay informed on ServiceNow roadmap updates and evaluate new features for potential adoption. Required Qualifications · - Bachelor’s degree in Computer Science, Engineering, or related field · - 7+ years of experience architecting and delivering ServiceNow solutions, with at least 5 years in a technical leadership role. · - Strong background in large complex environments and/or public sector environments with understanding ITIL processes. · - Proficient in ServiceNow architecture, scripting (JavaScript, Glide), and integration frameworks. · - Hands-on experience with ServiceNow platform modules including ITSM, ITOM, CSM, FSM, and Performance Analytics. · - Proven integration experience with inhouse systems using MID Servers and other third-party platforms using APIs and middleware. · - Certified Technical Architect (CTA) is preferred, ServiceNow Certified System Administrator, and Certified Implementation Specialist certifications are must to have. · - Excellent communication skills with the ability to influence technical and business stakeholders. · - Demonstrated ability to lead cross-functional teams and drive architectural decisions. Additional Information This position plays a pivotal role in guiding the ServiceNow platform’s technical direction and ensuring delivery of robust, secure, and efficient solutions. The role is hybrid, requiring on-site presence as needed, and involves direct engagement with senior stakeholders, internal IT teams, and external partners to drive digital transformation initiatives.

Job Title: Application & Product Support Specialist Location: Noida, Sector 62 Shift: US Shift (Night Shift) Work Mode: 5 Days, Work from Office Role Description: This is a full-time on-site role for an Application & Product Support Specialist located in Noida. The specialist will be responsible for providing product support, analyzing data, offering customer support, ensuring customer satisfaction, and effectively communicating with internal teams and clients. Job Description: We are seeking a skilled and dynamic Customer Support Executive to handle customer queries related to our Online Ordering product, APIs, and other associated services. The ideal candidate will have strong technical expertise combined with excellent communication skills to assist our overseas customers effectively. Key Responsibilities: • Address and resolve customer queries regarding product usage, APIs, and integrations. • Perform API testing and quality testing to ensure seamless functionality. • Troubleshoot issues related to APIs and provide solutions promptly. • Analyze and interpret data using SQL for debugging and resolution. • Collaborate with internal teams to escalate and resolve complex technical issues. • Maintain documentation and provide feedback to improve product performance. Required Skills: • Expertise in API testing, Quality testing, and SQL. • Strong understanding of APIs and related integrations. • Excellent verbal and written communication skills to interact with overseas clients. Experience: Minimum of 2 years of experience in Application, API Support or a similar role. Preferred Qualifications: • Experience in the hospitality sector – hotel industry or food app experience is required. • Familiarity with ticketing systems and troubleshooting tools. • Prior experience working with international customers is a plus. • Good Communication Skills. Industry • Hospitality Employment Type • Full-time

Job Title: ServiceNow Certified Technical Architect Job Type: Full-Time No. of openings: 2 Location: Remote, for one resource Note: There is an onsite (Saudi Arabia) opportunity for one resource. Visa process will start immediately once resource joins. Salary Range: 40-45 LPA Minimum experience: 7 years in Solution and Design Mimimum Certifications – ServiceNow CSA ServiceNow CIS (At least 2 Suites – example – ITSM, CSM, FSM, ITOM etc) ServiceNow CAD and ServiceNow CTA preferable Summary: We are seeking an experienced and visionary ServiceNow Technical Architect to lead the strategic design and governance of ServiceNow solutions across enterprise initiatives. This role requires deep technical knowledge of the ServiceNow platform, including ITSM, ITOM, CSM, and platform architecture, with experience delivering large-scale, complex implementations in both telecommunications and public sector environments. Key Responsibilities: Develop and manage the ServiceNow enterprise architecture, ensuring alignment with organizational goals and IT strategies. Lead the design and implementation of scalable ServiceNow solutions, including ITSM, ITOM, CSM, FSM, and telecom-specific modules. Provide architectural oversight and guidance across multiple ServiceNow instances and integrations with platforms such as Salesforce, ServiceNow, Remedy etc. Define platform governance, best practices, and standards to optimize ServiceNow performance and scalability. Evaluate business requirements and define technical solutions and integration strategies, including REST/SOAP APIs and IntegrationHub. Lead efforts in technical risk assessment, remediation of non-compliant configurations, and adherence to security and privacy standards. Collaborate with business stakeholders, developers, and third-party vendors to ensure successful project delivery and support. Mentor solution architects, technical leads, and development teams, ensuring quality and compliance with architectural standards. Support agile development methodologies and participate in sprint planning, backlog grooming, and architectural reviews. Stay informed on ServiceNow roadmap updates and evaluate new features for potential adoption. Required Qualifications: Bachelor’s degree in Computer Science, Engineering, or related field 7+ years of experience architecting and delivering ServiceNow solutions, with at least 5 years in a technical leadership role. Strong background in large complex environments and/or public sector environments with understanding ITIL processes. Proficient in ServiceNow architecture, scripting (JavaScript, Glide), and integration frameworks. Hands-on experience with ServiceNow platform modules including ITSM, ITOM, CSM, FSM, and Performance Analytics. Proven integration experience with inhouse systems using MID Servers and other third-party platforms using APIs and middleware. Certified Technical Architect (CTA) is preferred, ServiceNow Certified System Administrator, and Certified Implementation Specialist certifications are must to have. Excellent communication skills with the ability to influence technical and business stakeholders. Demonstrated ability to lead cross-functional teams and drive architectural decisions. Additional Information: This position plays a pivotal role in guiding the ServiceNow platform’s technical direction and ensuring delivery of robust, secure, and efficient solutions. The role is hybrid, requiring on-site presence as needed, and involves direct engagement with senior stakeholders, internal IT teams, and external partners to drive digital transformation initiatives.

Job Title: API & Product Support Specialist Location: Sector-62, Noida Company: TechRyde Private Limited Experience: 1 to 3 years (or more) Employment Type: Full-Time Shift: US shift (Night Shift) Work Mode: 5 Days, Work from Office About TechRyde: TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in the hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience. Job Summary: We are seeking a technically adept and customer-focused API & Product Support Specialist to join our dynamic team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products. Key Responsibilities: Provide technical product support to clients via email, chat, or calls, focusing on API-related issues and product functionalities. Perform API testing and troubleshooting using tools like Postman , Swagger , or similar platforms. Analyze, diagnose, and resolve integration or application issues in collaboration with internal teams (Engineering, Product, QA). Assist customers in understanding and implementing APIs , offering clear guidance and best practices. Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support. Document common issues, solutions, and create support documentation and knowledge base articles. Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case. Ensure timely resolution of issues with strong focus on customer satisfaction and communication. Required Skills and Qualifications: 1–3 years (or more) of experience in technical support , API support , or product support roles. Strong knowledge of RESTful APIs , API documentation, and integration practices. Hands-on experience with Postman , Swagger , or other API testing tools. Understanding of software development lifecycle and debugging techniques. Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders. Strong problem-solving skills and a proactive approach to resolving technical issues. Ability to work independently and collaboratively in a fast-paced environment. Preferred Qualifications: Experience with API authentication methods (OAuth, API keys, etc.). Familiarity with log analysis and debugging tools. Prior experience working with SaaS or cloud-based products. Why Join TechRyde? Work on cutting-edge solutions shaping the future of hospitality and retail. A collaborative work environment with global clients and diverse projects. Growth opportunities and ongoing learning & development support. Flexible work culture and a supportive team. How to Apply: Send your updated resume to [hr@techryde.com] with the subject line “API & Product Support Specialist – Application” .

The API & Product Support Specialist position at TechRyde Private Limited in Noida is an exciting opportunity for individuals with 1 to 3 years of experience in technical support, API support, or product support roles. As a part of our team, you will be responsible for providing top-notch technical support to clients, focusing on API-related issues and product functionalities. Your expertise in APIs, tools like Postman and Swagger, and strong problem-solving skills will be essential in ensuring smooth integration and operation of our software products. You will play a crucial role in assisting customers with understanding and implementing APIs, performing API testing and troubleshooting, and collaborating with internal teams to diagnose and resolve integration or application issues. Strong communication skills, both verbal and written, are key to effectively interacting with customers and internal stakeholders. Additionally, your proactive approach to problem-solving and ability to work independently in a fast-paced environment will be highly valuable in this role. Ideally, you should have experience with RESTful APIs, API documentation, and integration practices, along with hands-on experience using Postman, Swagger, or similar API testing tools. Familiarity with software development lifecycle and debugging techniques is also desired. Experience with API authentication methods, log analysis, and debugging tools, as well as prior exposure to SaaS or cloud-based products, will be considered a plus. At TechRyde, you will have the opportunity to work on cutting-edge solutions that are shaping the future of hospitality and retail. You will be part of a collaborative work environment with global clients and diverse projects, offering growth opportunities, ongoing learning & development support, and a flexible work culture. If you are passionate about technology, customer service, and problem-solving, we encourage you to apply for the API & Product Support Specialist position by sending your updated resume to hr@techryde.com with the subject line "API & Product Support Specialist Application.",

As an Application & Product Support Specialist at TechRyde Private Limited, you will be responsible for providing technical support to clients regarding API-related issues and product functionalities. You will play a crucial role in ensuring smooth integration and operation of our software products, being the primary point of contact for resolving customer issues efficiently. Your key responsibilities will include providing technical support to clients through various channels such as email, chat, or calls, focusing on API-related issues. You will conduct API testing and troubleshooting using tools like Postman and Swagger, collaborating with internal teams to analyze, diagnose, and resolve integration or application issues. Additionally, you will assist customers in understanding and implementing APIs, maintain a deep understanding of the product ecosystem, and document common issues and solutions to create support documentation and knowledge base articles. To excel in this role, you should have at least 1-3 years of experience in technical support, API support, or product support roles. Strong knowledge of RESTful APIs, API documentation, and integration practices is essential. Hands-on experience with tools like Postman and Swagger, along with an understanding of the software development lifecycle and debugging techniques, will be beneficial. Excellent verbal and written communication skills, problem-solving abilities, and a proactive approach to technical issue resolution are also required. Preferred qualifications include experience with API authentication methods, familiarity with log analysis and debugging tools, and prior exposure to SaaS or cloud-based products. By joining TechRyde, you will have the opportunity to work on cutting-edge solutions in the hospitality and retail space, collaborate with global clients on diverse projects, and benefit from growth opportunities and ongoing learning & development support in a flexible and supportive work culture. If you are excited about contributing to innovative digital transformation services and possess the required skills and qualifications, please send your updated resume to hr@techryde.com with the subject line "API & Product Support Specialist Application.",