Application and Product Support Specialist

As an Application & Product Support Specialist at TechRyde Private Limited, you will be responsible for providing technical support to clients regarding API-related issues and product functionalities. You will play a crucial role in ensuring smooth integration and operation of our software products, being the primary point of contact for resolving customer issues efficiently. Your key responsibilities will include providing technical support to clients through various channels such as email, chat, or calls, focusing on API-related issues. You will conduct API testing and troubleshooting using tools like Postman and Swagger, collaborating with internal teams to analyze, diagnose, and resolve integration or application issues. Additionally, you will assist customers in understanding and implementing APIs, maintain a deep understanding of the product ecosystem, and document common issues and solutions to create support documentation and knowledge base articles. To excel in this role, you should have at least 1-3 years of experience in technical support, API support, or product support roles. Strong knowledge of RESTful APIs, API documentation, and integration practices is essential. Hands-on experience with tools like Postman and Swagger, along with an understanding of the software development lifecycle and debugging techniques, will be beneficial. Excellent verbal and written communication skills, problem-solving abilities, and a proactive approach to technical issue resolution are also required. Preferred qualifications include experience with API authentication methods, familiarity with log analysis and debugging tools, and prior exposure to SaaS or cloud-based products. By joining TechRyde, you will have the opportunity to work on cutting-edge solutions in the hospitality and retail space, collaborate with global clients on diverse projects, and benefit from growth opportunities and ongoing learning & development support in a flexible and supportive work culture. If you are excited about contributing to innovative digital transformation services and possess the required skills and qualifications, please send your updated resume to hr@techryde.com with the subject line "API & Product Support Specialist Application.",