Application and Product Support Specialist TechRyde Inc.

1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

As an Application & Product Support Specialist at TechRyde Private Limited, you will be responsible for providing technical support to clients regarding API-related issues and product functionalities. You will play a crucial role in ensuring smooth integration and operation of our software products, being the primary point of contact for resolving customer issues efficiently. Your key responsibilities will include providing technical support to clients through various channels such as email, chat, or calls, focusing on API-related issues. You will conduct API testing and troubleshooting using tools like Postman and Swagger, collaborating with internal teams to analyze, diagnose, and resolve integration or application issues. Additionally, you will assist customers in understanding and implementing APIs, maintain a deep understanding of the product ecosystem, and document common issues and solutions to create support documentation and knowledge base articles. To excel in this role, you should have at least 1-3 years of experience in technical support, API support, or product support roles. Strong knowledge of RESTful APIs, API documentation, and integration practices is essential. Hands-on experience with tools like Postman and Swagger, along with an understanding of the software development lifecycle and debugging techniques, will be beneficial. Excellent verbal and written communication skills, problem-solving abilities, and a proactive approach to technical issue resolution are also required. Preferred qualifications include experience with API authentication methods, familiarity with log analysis and debugging tools, and prior exposure to SaaS or cloud-based products. By joining TechRyde, you will have the opportunity to work on cutting-edge solutions in the hospitality and retail space, collaborate with global clients on diverse projects, and benefit from growth opportunities and ongoing learning & development support in a flexible and supportive work culture. If you are excited about contributing to innovative digital transformation services and possess the required skills and qualifications, please send your updated resume to hr@techryde.com with the subject line "API & Product Support Specialist Application.",

Posted 6 days ago

Apply

API and Product Support Specialist TechRyde Inc.

1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

The API & Product Support Specialist position at TechRyde Private Limited in Noida is an exciting opportunity for individuals with 1 to 3 years of experience in technical support, API support, or product support roles. As a part of our team, you will be responsible for providing top-notch technical support to clients, focusing on API-related issues and product functionalities. Your expertise in APIs, tools like Postman and Swagger, and strong problem-solving skills will be essential in ensuring smooth integration and operation of our software products. You will play a crucial role in assisting customers with understanding and implementing APIs, performing API testing and troubleshooting, and collaborating with internal teams to diagnose and resolve integration or application issues. Strong communication skills, both verbal and written, are key to effectively interacting with customers and internal stakeholders. Additionally, your proactive approach to problem-solving and ability to work independently in a fast-paced environment will be highly valuable in this role. Ideally, you should have experience with RESTful APIs, API documentation, and integration practices, along with hands-on experience using Postman, Swagger, or similar API testing tools. Familiarity with software development lifecycle and debugging techniques is also desired. Experience with API authentication methods, log analysis, and debugging tools, as well as prior exposure to SaaS or cloud-based products, will be considered a plus. At TechRyde, you will have the opportunity to work on cutting-edge solutions that are shaping the future of hospitality and retail. You will be part of a collaborative work environment with global clients and diverse projects, offering growth opportunities, ongoing learning & development support, and a flexible work culture. If you are passionate about technology, customer service, and problem-solving, we encourage you to apply for the API & Product Support Specialist position by sending your updated resume to hr@techryde.com with the subject line "API & Product Support Specialist Application.",

Posted 1 week ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.