API and Product Support Specialist

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About TechRyde:

TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in the hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience.

Job Summary:

API & Product Support Specialist

Key Responsibilities:

• Provide

  technical product support

  to clients via email, chat, or calls, focusing on API-related issues and product functionalities.
• Perform

  API testing

  and troubleshooting using tools like

  Postman

  ,

  Swagger

  , or similar platforms.
• Analyze, diagnose, and resolve

  integration or application issues

  in collaboration with internal teams (Engineering, Product, QA).
• Assist customers in

  understanding and implementing APIs

  , offering clear guidance and best practices.
• Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support.
• Document common issues, solutions, and create

  support documentation

  and knowledge base articles.
• Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case.
• Ensure

  timely resolution

  of issues with strong focus on

  customer satisfaction and communication.

Required Skills and Qualifications:

• 1–3 years (or more) of experience in

  technical support

  ,

  API support

  , or

  product support

  roles.
• Strong knowledge of

  RESTful APIs

  , API documentation, and integration practices.
• Hands-on experience with

  Postman

  ,

  Swagger

  , or other API testing tools.
• Understanding of software development lifecycle and debugging techniques.
• Excellent

  verbal and written communication skills

  to effectively interact with customers and internal stakeholders.
• Strong

  problem-solving skills

  and a proactive approach to resolving technical issues.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Experience with API authentication methods (OAuth, API keys, etc.).
• Familiarity with log analysis and debugging tools.
• Prior experience working with SaaS or cloud-based products.

Why Join TechRyde?

• Work on cutting-edge solutions shaping the future of hospitality and retail.
• A collaborative work environment with global clients and diverse projects.
• Growth opportunities and ongoing learning & development support.
• Flexible work culture and a supportive team.

How to Apply:

[hr@techryde.com]