Product Support Specialist

Job Description

💻 Position: Product Support Specialist 📍Location: Bangalore 🗓️ Working Days: Monday-Saturday ⏰ Work Timings: 10AM - 7PM 📌 Experience Required: 0 to 3 years 🤝 Client: Saas based startup 💸 Salary: Upto 7 LPA About the role Providing the highest level of support possible has been a priority from Day 0. Our have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support. We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up. What you’ll do This role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries) , understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant You genuinely like helping people and making them successful You have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics (not a hard requirement) Experience at an early stage SaaS startup would be a plus (this is not a hard requirement) You have a genuine interest in conversations with people from different backgrounds to learn about their lives. Perks & Benefits Small things we’ve done to ensure we take care of our wellness, learning & keep things fun:- Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us Quarterly Off-sites - Quarterly off-sites are a core part of the culture. Our offsites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking) Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure we’re constantly growing Salary In Advance - Trust first, by default. We pay out salaries in the first week of the month Show more Show less