Product Support Representative Specialist (Team Management, Java, Splunk, Incident & Problem Management- 9-12years Exp- Only Indore

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for a

Product Support Representative Specialist

to join our ever-evolving Worldpay Total Team and help us unleash the potential of every business.

What you’ll own as –

Product Support Representative Specialist

• This is Application Support Role, we are looking for candidate who is having 8 - 12 Years of experience in Core & Advance Java and AWS Cloud for handling Production Incidents.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action, Code review with Development team.
• Work with team for performing DR and BCP activities, Performance management, Capacity management and Envolve in PCI audits.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.
  

What You Bring

• Core & Advance JAVA skill along with Micro Services and Spring boot framework is mandatory
• Rally, GitHub, Splunk, AWS Cloud, ServiceNow and ITSM knowledge is Mandatory.
• Prior banking or finance related experiences a plus; personal banking experience preferred
• Documents client information and recurring technical issues to support product quality programs and product development
• Strong analytical skills
• Knowledge in programming, business analysis or implementation of software products
• Organizational and time management skills required
• Self-starter with proven ability to work independently
• Extremely comfortable working with computers and a variety of applications
• Excellent oral and written communications skills
• Strong problem solving skills
  

About The Team

Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.This candidate will work closely with TSO – Technical Service Owner or Worldpay Total , Managing Production application environment, ensuring Application Availability, managing BCD & DR Activities.Managing Application Capacity Planning, Managing Performance test & PCI audit .

What Makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.LinkedIn # ( Susmita Tripathy)

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass