Product Support & Implementation Engineer - Urgently Hiring

Minimum Experience: 3 Years

Required Education: Bachelor’s

Work Location: Madurai

Job brief

Immediate opening for Product Support & Implementation Engineer.

We are seeking an experienced Implementation Engineer with strong expertise in Microsoft SQL Server and Azure-based SaaS environments. This role bridges product deployment, customer onboarding, and L2-level support, ensuring that client implementations are smooth, stable, and optimized for performance.

You will work closely with the Customer Success and Support teams to execute deployments, run backend scripts, troubleshoot data-level issues, and maintain system health for enterprise clients.

Key ResponsibilitiesImplementation & Deployment

• Lead end-to-end 

  implementation and configuration

   of the Azure-hosted SaaS product for enterprise customers.
• Deploy and maintain 

  Azure resources

   (App Services, SQL Database, Storage Accounts, Key Vaults, Functions, etc.).
• Integrate customer systems using 

  REST APIs, Webhooks, and Azure AD (SSO)

  .
• Conduct data migration and environment setup activities using SQL and automation tools.
• Validate configurations and perform UAT support prior to go-live.

Microsoft SQL Server & Backend Operations

• Execute, optimize, and troubleshoot 

  T-SQL scripts

  , stored procedures, and data correction queries.
• Perform backend investigations on production data (read-only or controlled write operations).
• Analyze query performance, deadlocks, and optimize database-level configurations for scalability.
• Collaborate with DevOps to monitor SQL resource utilization and tune queries for better performance.
• Generate and validate ad-hoc reports or extracts based on client requests.

L2 Support & Troubleshooting

• Serve as the 

  L2 escalation point

   for customer issues requiring SQL or configuration-level investigation.
• Collaborate with L1 support to identify recurring issues and recommend preventive measures.
• Work with Engineering to replicate and resolve product defects found in live environments.
• Maintain documentation of recurring SQL fixes, troubleshooting steps, and standard operating procedures.

Required Skill Sets

• Ability to manage commitments to customer, manager etc
• Pro-active problem-solving attitude with strong written and communication skills
• Have a good attitude - should be committed to the work
• Very good analytical & learning skills
• Good grasping skills & work closely with team
• Familiar with ticket/task management software
• Process documentation

Job Type: Full-time, Permanent

Salary: Based on Qualification and Experience.

Benefits:

• Health insurance for immediate family members.
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• SQL: 3 years (Required)

Location:

• Madurai, Tamil Nadu (Preferred)

Work Location: In person