Product Support Engineer

Job Description

Blackfrog Technologies is a Manipal-based technology startup that manufactures medical devices. We are ISO 13485 and ISO 9001 certified and have developed patented systems for improving immunization supply chains and now delivering efficacious vaccines to some of the farthest corners of India and beyond. Join us and be a part of this exciting & fulfilling journey! Roles & Responsibilities: - Provide aftersales support for medical devices - Coordinate service and repairs with technical teams - Travel as needed for device servicing - Maintain records of customer interactions and service requests - Ensure customer satisfaction and retention - Collaborate with the R&D team to enhance product performance - Prepare reports on aftersales activities and customer feedback - Conduct customer training sessions - Participate in quality assurance initiatives Skills Required : - Knowledge of medical devices or consumer electronics - Excellent communication and interpersonal skills - Patience and resilience in managing difficult customers - Strong problem-solving skills - Ability to work independently and collaboratively in a team - Detail-oriented with strong organizational skills - Technical background in medical devices, healthcare, or consumer electronics - Experience in customer training and product demonstration Show more Show less