Product Specialist

Responsible to manage Waterproofing and repair products portfolio, which includes Structural Repair & Grout products portfolio along with Integral waterproofing compounds, Liquid applied membrane, Injection Grouts etc. under the brand of Dr.Fixit for PAN India operation. PS will have full ownership and maintenance of the entire product portfolio and product development from ideation to launch and its entire lifecycle. PS will have close collaboration with Business units and category team to actively support business goal of product category.

• Technical documentation, Product submittals; and Demonstration modules & tools
• Responsible for write-up, revision and online availability of updated Product Catalogues & Brochures, Technical data sheets, Method Statements.
• Periodic validations and product certification complying with applicable local and global standard by third party certifications, related records keeping and online availability.
• Establish back up data and test certification from reputed labs on working life and ageing performance of the products to offer performance warranty period.
• Develop field demonstration modules for relevant products for field marketing team.
• Conduct benchmarking study with top 3 competitors and communicate product wise Reason to Win to sales and specification team.
• Training & Demonstrations
• Develop contents for products training e.g. Technical Presentations, Audio Visuals etc.
• Conduct product & its application trainings through presentations, demonstrations etc for internal and external stake holders on existing and new products.
• While on training & site visits, train and coach users for using appropriate tools, equipment and their impact on product performance.
• Products Specification & Brand Building
• Work closely with specification team for major specifier accounts and ensure product approvals and specifications.
• Conduct technical presentations in Seminars, Webinars and other platform to raise the brand value of Dr. Fixit.
• New Product Development
• In co-ordination with R & D, generates innovative field tests to demonstrate product performances.
• Owns field trials activities and generate field testing reports; maintain trial report documentation and share learning’s within the group.
• Generate and validates value selling concepts on new products by comparing our product with competitor and identification of USP in our products.
• Follow through for minimum of three sales orders from same customer / dealer in two different geography locations
• Customer Complaints Response
• When required visit the complaint site; support application related complaints using RCA tools implement corrective & preventive actions and ensure timely closure of complaints.
• Market Connect
• Conduct periodic surveys at Class A customers/outlets/dealers on products performance and services. Share best practices and product portfolio knowledge with customers.
• Undertake structured, periodic program for benchmarking and competition products evaluation for key products.
• Keep abreast of new technologies and applications by participating in seminars & exhibitions.