Product Operations Manager

As a Product Operations Manager at American Express, you play a crucial role in ensuring the efficiency and scalability of product teams through streamlined processes and effective communication. You have the opportunity to make a significant impact by optimizing business processes, tracking product health, and driving productivity gains within the Product Development team. Your focus on operational excellence and strategic planning will contribute to the overall success of the organization. **Key Responsibilities:** - Streamlining core foundational processes such as Product Design & Development, E2E Testing, Release Management, and more - Finding breakdowns in operational processes and optimizing them to streamline product development - Tracking and improving Product Health across multiple functional areas within the Risk Product Development team - Driving significant productivity gains in Product Management by tracking efficiency metrics and identifying opportunities for improvement - Ensuring optimal work-life balance across a global team - Designing relevant trainings and gathering feedback to optimize Colleague Experience - Strategic Planning & Communication, including capacity planning, location strategy, and communication strategy across product teams - Prioritizing non-functional backlog and coordinating with product leaders to drive focus and alignment - Ensuring timely execution of releases and providing thought leadership to improve release processes **Qualifications Required:** - 5+ years of experience in operations, product management, or project/program management, with a focus on process excellence - Strong understanding of product management needs and a customer-first mindset - Technical knowledge and business acumen with a track record of driving innovation and business metrics - Ability to thrive in a fast-paced environment and empower your team to achieve great results - Strong communication skills to engage and influence partners for collaboration and alignment - Highly organized with individual initiative and a problem-solving approach American Express prioritizes the well-being of its colleagues and offers competitive benefits and programs to support their holistic health. These include competitive base salaries, bonus incentives, financial support, comprehensive medical and life insurance benefits, flexible working arrangements, paid parental leave policies, access to wellness centers, counseling support, and career development opportunities. Join Team Amex and lead the way towards operational excellence and impactful product development.,