Product Manager

Role of Product Manager:

As the Product Manager for MFL ONE, you are responsible for gathering detailed requirements and managing complete product lifecycle of Gold Loan product. You will own product roadmap, present business case to stakeholders, prioritize the product initiatives in the roadmap and collaborate closely with internal cross-functional teams and external stakeholders to ensure business delivery of launched products.

Understand customer expectations, see the big picture when it comes to building sustainable solutions, set ambitious goals and drive the cross-functional team to ensure seamless product launch, scaling and go-to-market plan. One should have a strong execution focus to keep the engine moving while always seeking to build scalable systems to meet our long-term goals.

You will be building MFOs core building blocks that will power Gold Loan from Home Journey, Repayment, Renewal and top-up of Gold loans in Consumer app as well as separate Field Executive App, Website and be the cornerstone for driving all customer experience touchpoints related to Gold Loan.

Key Responsibilities:

New product development

• Develop wireframes, PRDs and owning the assigned product roadmap and delivery
• Enhancing Gold Loan from Home module with multiple new features from regulatory and security perspective 
• Collect regular feedback to refine products and drive product enhancements to meet business objectives
• Develop and maintain a prioritized product roadmap that aligns with business objectives.
• Benchmark market offerings to identify and develop differentiated features
• Work closely with 3rd parties to understand exact working of the system and product constructs to plan implementation

Enable scaling of Gold Loan products:-

• Enhancing the gold loan lead collection via scalable solutions 
• Enable business delivery of launched products such as Gold Loan Top-up and Repayments via continuous improvements
• Improve conversion in major product funnels of Gold Loan in the customer app
• Collect feedback and enhance the field executive app to drive higher productivity of field executives

Stakeholder Engagement:-

• Collaborate with cross-functional teams, including engineering, design, marketing, customer support, compliance, legal and finance, to deliver high-quality products.
• Review the regulatory and compliance requirements ensuring adherence to industry standards as well as ensure all languages and processes used in Gold Loan product are in line with all regulatory requirements
• Provide clear requirements and feedback to ensure alignment with product goals and usability standards.
• Partner with the marketing team to craft effective go-to-market strategies and campaigns.
• Work with the mobile, web and design team to ensure a consistent user experience across platform.

Business Case Development:-

• Prepare comprehensive business cases, including cost-benefit analyses, to support product development and launch decisions.
• Provide competitive analysis basis market research to identify trends, customer needs, and potential revenue streams.
• Perform problem statement validation, pre and post launch impact analysis and conduct user research

Brand Guidelines and Visual Consistency:-

• Check designs adhere to brand guidelines while contributing to their evolution as needed.
• Maintain a consistent look and feel across all user interfaces.

Product Operations:-

• Work with support, finance and external partner teams to ensure smooth BAU operations ( financial recon, system upgrades etc.)
• Ensure on time resolution of customer tickets and queries

You will be a good fit for this role if:

• Prior experience in building products in the fintech space, with a focus on consumer-facing applications (B2C)
• Deep empathy for understanding consumer needs and pain points
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Well-versed with current technology trends, platform related technologies and API
• Adept in platform thinking, showcasing the ability to develop intricate platform products which can scale for millions.
• Basic understanding of secured loans, payment schedules, industry regulations,LOS, LMS, lending policies, industry regulations
• Business acumen and experience in building business cases for senior stakeholders, coupled with excellent communication and presentation skills 
• Excellent collaboration skills to work effectively with design, marketing, engineering, legal, risk, compliance teams as well as external stakeholders

Required Qualification:

• Bachelors degree in computer science & engineering, or other technology-related field. An MBA from a tier-1 institute is preferred though not mandatory
• 3+ years of experience in NBFC/ Fintech product management, with specific focus on lending product & ops (Secured Lending such as Gold Loan preferable)
• Hands-on experience in managing digital platforms and system migrations.
• Familiarity with lending policies, industry regulations and compliance requirements