Product Manager

• You will be a significant contributor to Hiver s growth story and responsible for driving forward the product roadmap
• You will be deeply engaged in understanding our customers, prioritizing pain points to solve, converting them into detailed stories, and seeing them through to releases
• You would also spend a lot of time understanding our competitive landscape, and our unique approach to the problems we solve
• Based on the experience you bring to the table you will gain ample ownership in defining and measuring the outcomes of your craft
• This is an exceptional opportunity for a seasoned product professional to make a lasting impact, shape the future of our product, and revolutionize the way helpdesk solutions operate

What will you be working on

• Drive initiatives orgwide - Work with a cross-functional team of marketers, support engineers, and customer success managers, sales and marketing to ensure maximum reach and implement product changes that will increase signups and improve conversions
• Avoid information asymmetry
• Educate, not inform
• Ideate - Pick problems to solve based on empathy towards customer pain points, and stakeholder asks
• Ideas that get picked are usually the ones with the best-articulated problem statements and cleverly crafted solutions
• Market and competitive research is a big part of this process
• Prioritize and balance - Customers demand value, stakeholders expect speed, and engineers crave perfection
• Ensuring a mixed bag of items in the roadmap with optimal use of scarce resources is key to succeeding in this role
• Build - Define product specifications that start with the why , are comprehensive in coverage, and yet succinct in readability
• Work with a cross-functional team of architects, engineers, and designers to ship the product
• You will be responsible for scope, schedule, and quality
• Delight - Product enhancements in Hiver aren t just about enhancing the product s capabilities

What we are looking for

• Excellent communication and interpersonal skills Strong documentation and presentation skills
• Excellent analytical skills - ability to disambiguate, break down and compartmentalize complex topics Opinions, conviction, and ability to drive discussions, build consensus and get buy-ins
• Proven track record of building products from the ground up and scaling them successfully (1-10 journey)
• Ability to arrive at simple and intuitive solutions that are best suited for DIY products like Hiver
• Deep understanding of customer journey mapping, user segmentation, and targeting strategies
• Experience collaborating closely with leadership to deliver successful outcomes
• With at least 2 years of product management experience (B2B SaaS)
• Startup / entrepreneurial experience is a plus
• Experience building helpdesk solutions is a huge plus
• Preferably Helpdesk solutions/CRM products