About Us Hiver offers teams the simplest way to provide outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent rou of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity The Manager—Customer Marketing role at Hiver is an exciting and impactful opportunity for professionals passionate about driving customer advocacy and retention within a high-growth SaaS company. This role will be pivotal to Hiver's continued growth and success, requiring strategic acumen, creativity, and a customer-centric approach. What You Will Be Working On Lead and execute creative strategies to improve our customer advocacy initiatives, directly impacting Hiver's growth and success. Develop the Customer Advocacy and Community Engagement Programs to identify and nurture relationships with strategic customers. Lead a nurture strategy that engages customers throughout their lifecycle to drive retention and foster ongoing loyalty. Develop and maintain our customer reference program to identify, engage, and nurture satisfied customers willing to serve as references for marketing and sales activities. Own advocacy initiatives such as customer stories, implementation stories, reviews, and testimonials. Create thought leadership opportunities for key advocates and develop platforms for customer success storytelling. Work cross-functionally with sales, customer success, product, product marketing, support and marketing to identify potential referral customers. Create a customer loyalty program that closely aligns with our Advocacy program. Celebrate key customer milestones (e.g., project go-lives, and achieving business outcomes as case studies) by collaborating with internal teams to create communication plans highlighting these achievements. Use creative methods to drive discussions, create user-generated content, and customer-led events to foster collaboration and knowledge-sharing. Develop a feature adoption and health score framework for Hiver customers to decrease the likelihood of churn and improve product stickiness. Develop reports to assess the business impact of the various customer marketing programs. Lead ideation and delivery of customer events and initiatives, including customer roundtables, user conferences, and more. We Are Looking For a Candidate With MBA in Marketing or Business: Preference for candidates with an MBA degree in Marketing or Business and 6+ years of experience in customer marketing at SaaS companies. Analytical & Strategic bent of mind: Proficient in data analysis, strategic thinking, and ROI-focused marketing. Customer-centric approach: Deep understanding of customer needs and behaviors for effective customer growth and retention. Knowledge of B2B marketing principles and strategies, particularly related to customer advocacy and reference programs. Experience in establishing processes to gather, analyze, and act upon customer feedback and insights that help drive product improvements and enhanced customer experience Proficiency in Content Creation: Ability to create engaging customer engagement content, including product videos, webinars, case studies, etc, to support customer advocacy programs. A customer-obsessed story-teller. You have deep empathy for customers and users and can adapt your communication to best reach and engage your audience through customer education and advocacy programs. Show more Show less

About Us Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. What You Will Be Working On Create stunning visual assets for everything from websites and social media to presentations and marketing collateral—including webpages, reports, blog images, templates, social media creatives, animation videos, and newsletters. You'll bring the brand’s vision to life across every platform. Manage fast-paced projects, taking ideas from concept to final product while maintaining a strong and consistent brand identity. Collaborate closely with the marketing team to ensure every design aligns with brand goals and effectively communicates key messages. Iterate on designs based on feedback and data-driven insights to continuously improve creative output. Participate in brainstorming sessions to raise the bar for the brand’s visual identity. Work closely with the content team to craft visually compelling assets. Maintain high aesthetic standards and creativity across all deliverables. Create product animations and motion graphics using Adobe After Effects. Apply expert knowledge of typography, negative space, color theory, and composition to all design work. Work within brand guidelines while exploring innovative ways to evolve the brand visually. Manage and organise brand assets to ensure consistent and efficient use across teams and projects. Collaborate with marketing teams to align visuals with business objectives and user needs. Understand and implement UI/UX principles, accessibility standards, and platform-specific design guidelines. Stay current with trends in design, branding, and digital interfaces. What are we looking for? 4+ years of experience as a Graphic Designer, with a diverse and polished portfolio, ideally within a B2B SaaS environment. Expertise in Adobe Creative Suite (especially After Effects, Illustrator, Photoshop) and UI design tools like Figma, Adobe XD, or Sketch. Strong eye for discovering new tools that enhance creativity and efficiency. Solid understanding of brand guidelines and the ability to work within and expand them effectively. Strong grasp of typography, layout, spacing, and color usage, with attention to design fundamentals. Hands-on experience with motion design for product and interface animations. Solid knowledge of UI/UX principles and design systems. A standout portfolio that showcases a range of projects demonstrating strong aesthetics, design skills, and the ability to tell compelling visual stories. Nice to Have Experience working in agile environments or with cross-functional teams. Familiarity with animation principles or interactive prototyping tools (e.g., Principle, Lottie). Experience with 3D tools like Blender or Spline, and an interest in AI-generated images and video Show more Show less

About us: Hiver gives teams the simplest way to deliver outstanding and personalized customer service As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale We re a top-rated product on G2 and rank very highly on customer satisfaction At Hiver, we obsess about being world-class at everything we do Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers We re profitably run and are backed by notable investors K1 Capital led our most recent rou of $27 million Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator OpportunityHiver is searching for a dedicated DevOps Intern to join our DevOps/Site Reliability Engineering (SRE) team This role focuses on ensuring the smooth operation of all user-facing services and production systems Youll collaborate closely with the Product teams to enhance the complete service lifecycle, from inception and design to deployment, operation, and optimization Our team emphasizes continuous improvement of tools, processes, tests, and technology, fostering a culture of ongoing learning and growth What you will be working on:Assist in maintaining the uptime of our infrastructure hosted on AWS & GCP Provide support for Production Infrastructure and contribute to resolving recurring issues Collaborate with various Engineering Teams to implement solutions for Performance, Scalability, and Security Troubleshoot and enhance the deployment and release processes for our infrastructure, leveraging AWS (EC2), Kubernetes, and GitHub Actions Contribute to building and maintaining Hivers Core Infrastructure components, enabling scalability and support for thousands of concurrent users What we are looking for:Currently pursuing a degree in Computer Science or a related field Basic understanding of DevOps principles and system administration Familiarity with Linux and fundamental operating system concepts Exposure to a Configuration Management Tool (Ansible preferred) Knowledge of networking protocols (HTTP/HTTPS, SSH, TCP, UDP) Familiarity with containerization (Docker, Kubernetes) Experience working with Cloud platforms, particularly AWS Scripting skills in Python or Bash Familiarity with monitoring tools like DataDog, CloudWatch, or Grafana is a plus Exposure to a CI/CD setup, especially Jenkins Familiarity with the ELK stack is advantageous Internship Path to Full-Time Employment This internship is designed to provide you with hands-on experience and mentorship Depending on your performance and the availability of full-time positions, there may be an opportunity for you to join Hiver as a DevOps Engineer or a Site Reliability Engineer upon successful completion of the internship We value talent and are excited to provide a pathway for interns to transition into full-time roles We look forward to welcoming a dedicated and enthusiastic intern to our team to collaborate on exciting projects and contribute to our mission of ensuring the reliability and scalability of our innovative products

About us:Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.Opportunity :As a Product Designer at Hiver, you are excited to make an impact and enjoy a high-growth SaaS startup. Shape our products vision by implementing user-centric designs and collaborating closely with cross-functional teams.With your influential role, drive innovation and impact the products direction. This position offers the opportunity to redefine industry standards, creating impactful, user-centered designs that fuel our companys growth.What you ll be working onDevelop and implement customer experience solutions for online platforms. Oversee the creation and production of customer experience elements from concept to finalization, including updates and revisions. Use various user-centered design tools (e.g., customer experience briefs, wireframes, prototypes) to execute customer experience solutions. Review and analyze high-profile projects, occasionally leading teams or projects in user-centered design. Innovate by researching and testing theories for cutting-edge design solutions. Analyze internal and external sites, consulting standards and policies to determine best practices.What are we looking for4+ years of experience in product design. Seeking designers capable of taking full ownership of projects, overseeing both visual and interactive aspects from inception to completion. Proficient in engaging with customers via calls to extract valuable insights, enriching the design process. Enthusiastic about delving into data, leveraging it to craft informed opinions and refine design decisions. Keen on researching analogous products to glean industry best practices, constantly learning and adapting to advancements.

About us:Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.Opportunity :We are seeking an experienced Talent Acquisition Lead - Non-Tech to drive and manage end-to-end hiring for our business teams including Sales, Marketing, Finance, People Operations, and Customer Success. You will play a strategic role in scaling our non-technical workforce while ensuring a strong candidate experience, diversity of pipeline, and alignment with business goals.What you ll be working onOwn and execute the full-cycle recruitment process for non-tech roles across departments. Partner closely with department heads and hiring managers to understand hiring needs and build robust hiring strategies. Build and maintain strong candidate pipelines through sourcing, networking, and employer branding efforts. Drive recruitment operations, maintain dashboards, and track hiring metrics. Enhance candidate experience through effective communication and streamlined processes. Collaborate with the People/HR team to ensure seamless onboarding and workforce planning. Stay updated on market trends, compensation benchmarks, and talent availability for non-tech roles.What we are looking for4-6 years of proven experience in talent acquisition. Strong track record in hiring across non-tech functions (e.g., Sales, Marketing, Finance, HR). Excellent stakeholder management and ability to influence at all levels. Experience in using modern ATS and recruitment tools. Data-driven mindset with the ability to analyze and report recruitment metrics. Strong communication, negotiation, and interpersonal skills. Ability to work in a fast-paced, high-growth environment.

About Us Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.  At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity We are looking for a content marketing specialist to oversee and drive important content marketing initiatives for Hiver. This role requires a multi-skilled professional whose experience ranges from creative writing, editing and content distribution to campaign development, strategy creation, analytical thinking, and collaboration. In this role, you will play an important role in conceptualizing the overall content strategy and editorial calendar – blogs, case studies, research reports, ebooks, guides, videos, and social media. You will work closely with our internal team of content marketers as well as cross-functional stakeholders, external agencies, and freelancers. The ideal candidate for this role is someone who has a knack for crafting and executing unique content ideas and strategies that can communicate Hiver’s story in a compelling and engaging way. You should have a keen eye for detail and an ability to work on multiple deadline-driven projects. What You Will Be Working On Write high-quality, helpful content: You'll write blog posts, thought leadership articles, and more — all with support from experienced mentors and editors. Work closely with content leads: You’ll get clear briefs, outlines, and training. We’ll help you grow from a good writer into a great content marketer. Adapt and repurpose content: Turn long-form blogs into snackable social content, short emails, carousels, and landing page copy. Learn content marketing inside-out: You'll pick up how we think about SEO, user intent, content formats, and content analytics. Deliver work consistently and on time: You’ll be part of a high-output team where speed and quality go hand in hand. What We're Looking For 2-4 years of writing experience (preferably in B2B SaaS) Strong command of written English and grammar A knack for simplifying complex topics clearly and engagingly A portfolio of blog posts, opinion pieces, or articles that show your range An eagerness to learn about B2B SaaS, SEO, and performance-focused content Bonus: Experience writing about tech, productivity, or customer service topics What You’ll Get A team that values great writing and invests in developing talent Clear feedback and mentorship to help you level up fast Access to the inner workings of a high-growth SaaS company Flexibility, autonomy, and the chance to work on projects that matter Show more Show less

About us:Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.Opportunity : Manager - Product Marketing role at Hiver is an exciting and impactful opportunity for professionals who are passionate about driving growth and innovation within a high-growth SaaS company. This role will be pivotal to Hivers continued growth and success, requiring strategic acumen, creativity, and a customer-centric approach.What you ll be working on?Lifecycle Marketing and Customer Growth Strategies: * Lead and execute on customer events and creative growth strategies spanning customer onboarding, expansion, engagement and retention initiatives, directly impacting Hivers growth and success. * Craft compelling customer growth campaigns across email, website, in-product, webinars, in-person/virtual events and communities. Product Adoption and Customer Retention: * Develop a feature adoption and health score framework for Hiver customers to decrease the likelihood of churn and improve product stickiness. * Create and implement strategies to drive feature adoption among existing customers and prevent churn from 0 to 90 days and beyond. * Implement retention strategies, reducing churn, and increasing ARR while improving the customer onboarding experience. * Implement personalized initiatives to reduce churn and increase customer lifetime value (CLV). * Gather and analyze customer feedback through surveys, interviews, and reviews to identify needs and pain points. Leverage insights to guide product improvements and refine marketing strategies.Revenue Expansion Programs: * Partner with product, customer success, and sales teams to identify cross-sell and up-sell opportunities. * Plan and execute targeted campaigns to showcase the value of Hiver products to existing customers across in-product, email, webinar, virtual/in-person events, and other channels. * Expand to newer buying centers in Hiver s customer base to introduce new revenue opportunitiesCustomer Advocacy Programs * Lead a Customer Advocacy/Community Program to identify and nurture relationships with strategic customers * Drive advocacy initiatives such as reference programs, reviews, and testimonials. * Create thought leadership opportunities for key advocates and develop platforms for customer success storytelling * Lead ideation and delivery of customer events and initiatives, including customer roundtables, user conferences, and more. * Celebrate key customer milestones (e.g., project go-lives, achieving business outcomes). Collaborate with internal teams to create communication plans that highlight these achievements.What are we looking for? * MBA in Marketing or Business: Preference for candidates with an MBA degree in Marketing or Business, and 5 to 7 years of experience in product marketing at SaaS companies. * Analytical & Strategic bend of mind: Proficient in data analysis, strategic thinking, and ROI-focused marketing. * Customer-Centric approach: Deep understanding of customer needs and behaviors for effective customer growth and retention. * Proficiency in Content Creation: Ability to create engaging customer education content, including product videos, webinars, product 1-pagers, how-to guides, product courses, etc, to support feature adoption and revenue growth. * A customer-obsessed storyteller. You have deep empathy for customers and users, and can adapt how you communicate to best reach and engage your audience through customer events and advocacy programs. * Ability to understand SaaS product offering, its features, and its competitive landscape to communicate its value to customers effectively.

About us: Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We re profitably run and are backed by notable investors. K1 Capital led our most recent rou of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. OpportunityAs a Software Engineer at Hiver, you will play a pivotal role in building our technical landscape and learning with our team while contributing to our vibrant company culture.With our customer base expanding rapidly and processing over 5 million emails daily for thousands of active users, you will be at the forefront of creating and enhancing the user experience. In this role, you will work with a team of highly skilled engineers that will help you learn and execute.What you will be working on: * Build a custom solution to extend WordPress functionality based on project requirements. * Implement SEO best practices through code, including meta tags, schema markup, and optimized URL structures. * Optimize page load speed to meet Core Web Vitals targets * Collaborate with designers and content teams to accurately implement designs and content. * Troubleshoot and resolve technical issues on WordPress sites, including debugging code and fixing crawl errors. * Configure and manage 301/302 redirects via server settings, .htaccess or PHP hooks * Assist in maintaining and updating WordPress sites, applying security patches and performance enhancements. * Participate in code reviews and adhere to best practices for clean, maintainable code.We looking for : * 3-4 years of experience in WordPress development with Elementor builder, including custom plugin development. * Proficiency in HTML, CSS, JavaScript, MySQL, PHP (OOP) * Familiarity with server configuration (.htaccess, Apache2), MySQL queries, WP-CLI, and Git version control * Knowledge of WordPress Hooks & APIs and custom post types, and plugin architecture. * Solid understanding of technical SEO implementation, including meta tags, schema markup, redirects, and sitemaps. * Familiarity with SEO tools such as Yoast SEO. * Strong problem-solving skills and attention to detail. * Experience with version control systems like Git. * Excellent communication skills and ability to work collaboratively in a team environment.

About us:Hiver offers teams the simplest way to offer outstanding, personalized customer service As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale We re a top-rated product on G2 and rank very highly on customer satisfaction At Hiver, we obsess about being world-class at everything we do Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers We re profitably run and are backed by notable investors K1 Capital led our most recent round of $27 million Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator Opportunity: As a Software Development Engineer III at Hiver, you will have a critical role to play to build and scale our product to thousands of users globally We are growing very fast and process over 5 million emails daily for thousands of active users on the Hiver platform You will get a chance to work with and mentor a group of smart engineers as well as learn and grow yourself working with very good mentors You ll get the opportunity to work on complex technical challenges such as making the architecture scalable to handle the growing traffic, building frameworks to monitor and improve the performance of our systems, and improving reliability and performance Code, design, develop and maintain new product features Improve the existing services for performance and scalabilityWhat you will be working onBuild a new API for our users, or iterate on existing APIs in monolith applications Build event-driven architecture using highly scalable message brokers like Kafka, RabbitMQ, etc Build microservices based on the performance and efficiency needs Build frameworks to monitor and improve the performance of our systems Build and upgrade systems to securely store sensitive data Design, build and maintain APIs, services, and systems across Hivers engineering teams Debug production issues across services and multiple levels of the stack Work with engineers across the company to build new features at large-scale Improve engineering standards, tooling, and processes What we are looking for Have worked in scaling backend systems over at least 5 years Strong knowledge of Ruby on Rails (RoR) is required, with hands-on experience in at least one project Have worked on the microservice and event-driven architecture Have worked on technologies like Kafka in building data pipelines with high volume of data Enjoy and have experience building Lean APIs and amazing backend services Think about systems and services and write high-quality code We care much more about your general engineering skill than - knowledge of a particular language or framework Have worked extensively with SQL Databases and understand NoSQL databases and Caches Have experience Deploying applications on the cloud We are on AWS, but experience with any cloud provider (GCP, Azure) would be great Hold yourself and others to a high bar when working with production systems Take pride in working on projects to successful completion involving a wide variety of technologies and systems Thrive in a collaborative environment involving different stakeholders Enjoy working with a diverse group of people with different expertise

About us:Hiver offers teams the simplest way to offer outstanding, personalized customer service As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale We re a top-rated product on G2 and rank very highly on customer satisfaction At Hiver, we obsess about being world-class at everything we do Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers We re profitably run and are backed by notable investors K1 Capital led our most recent round of $27 million Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator Opportunity: We re looking for a versatile and hands-on SDR Manager someone who can seamlessly switch between strategy and execution This is a high-impact role designed for a leader who thrives in a fast-paced, transactional inbound environment, and who s passionate about building, mentoring, and scaling high-performing sales teams Please note: This role involves working in the US shiftWhat you ll be working onLead, coach, and develop a team of SDRs focused on high-velocity inbound sales Dive into the details,review sales calls, provide meaningful feedback, and help close the loop on process gaps Contribute directly to the pipeline when necessary you re not afraid to lead from the front Monitor key performance metrics and guide the team toward continuous improvement Provide individualized support and development plans for SDRs at varying experience levels Partner closely with Marketing, Sales, and RevOps to optimize lead flow, qualification, and conversion Create a culture of accountability, growth, and consistent performanceWhat are we looking for6 - 8 years of experience with at least 3 years experience leading an SDR team, including direct management of SDR/BDR teams Proven ability to lead teams in high-volume, transactional sales environments Strong coaching and development skills, with a track record of improving rep performance A balanced leader who can move between tactical support and strategic planning with ease Excellent communication skills and ability to thrive in a fast-moving, dynamic environment Proficiency with CRM and sales enablement platforms (e g , Salesforce, HubSpot, Gong, Slack, LinkedIn Navigator) \

About us: Hiver gives teams the simplest way to deliver outstanding and personalized customer service As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale We re a top-rated product on G2 and rank very highly on customer satisfaction At Hiver, we obsess about being world-class at everything we do Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers We re profitably run and are backed by notable investors K1 Capital led our most recent rou of $27 million Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator Opportunity:As a Software Development Engineer II at Hiver, you will have a critical role to play to build and scale our product to thousands of users globally We are growing very fast and process over 5 million emails daily for thousands of active users on the Hiver platform You will get a chance to work with and mentor a group of smart engineers as well as learn and grow yourself working with very good mentors You ll get the opportunity to work on complex technical challenges such as making the architecture scalable to handle the growing traffic, building frameworks to monitor and improve the performance of our systems, and improving reliability and performance Code, design, develop and maintain new product features Improve the existing services for performance and scalability You will be working on: * Own the complete product lifecycle, from coming up with the right product features for customers, system improvements, and addressing tech debt followed by deciding the technical approach, sizing up the work and effort, and forming the release strategy * Act as a role model for ensuring code quality at Hiver Extensively participate in code reviews across multiple projects * Coach junior engineers with code comments, documents, and presentations Promote the best coding and testing practices across the team * Track record of assessing the fairly accurate expected time of arrival (ETA) for large & complex projects and working with a team to meet these timelines with high confidence * Engaging in brainstorming sessions to thoroughly understand the problem, crafting innovative solutions through thoughtful design, developing the system with precision, and ultimately overseeing a successful release * Instrumenting and troubleshooting distributed systems What we are looking for: * A minimum of 3 years of professional experience as a Backend developer in Python or other backend scripting languages ( Node js, PHP, Ruby ) * Solid understanding of data structures/algorithms, low-level design, and system design * Should have built and maintained production-grade services which are being used by a good number of active users/customers * Deep understanding of relational databases (eg, MySql) with some experience with NoSQL databases too * Experience working with distributed systems * Experience working with cloud platform providers - AWS, GCP * Experience with Kubernetes is a plus

About us:Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.Opportunity: We re looking for a creative, detail-obsessed Video Editor and Motion Graphics Specialist to join our growing content team at Hiver. You ll help bring our brand to life through podcast videos, explainer clips, product showcases, educational content, social reels, and more. If youre comfortable switching between long-form narrative edits and quick, punchy motion-led content, youll thrive here.What You ll be working on? * Edit and produce full-length and short-form podcast videos * Create brand videos and product explainers that simplify our narrative and resonate with CX and support teams. * Turn blog content and customer stories into animated snippets or visual summaries. * Craft social-first reels and YouTube Shorts using existing and new footage. * Add basic motion graphics, screen flows, text overlays, transitions, and simple animation to improve clarity and visual flow. * Collaborate with content, design, and product teams to ensure brand consistency and fast turnarounds.What are we looking for? * 2-4 years of professional experience in video editing and motion graphics. * Strong command of tools like Adobe Premiere Pro, After Effects, and Figma. (Bonus: Photoshop, Illustrator, or Final Cut Pro.) * A sharp eye for timing, rhythm, transitions, and visual storytelling. * Understanding of editing for different platforms YouTube, LinkedIn, Instagram, etc. * Basic understanding of audio mixing, subtitles, export formats, and aspect ratios. * Strong organizational skills you can handle version control, file management, and meet deadlines in a fast-paced setup. * Bonus: Experience working with SaaS or B2B brands, or a strong portfolio of educational/product content. * You think strategically, not just stylistically. You understand what a piece of content is meant to achieve and edit accordingly. * You re self-sufficient, proactive, and not afraid to ask the right questions. * You care about clarity, aesthetics, and simplifying complex ideas visually.

About Us Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity We’re looking for a creative, detail-obsessed Video Editor and Motion Graphics Specialist to join our growing content team at Hiver. You’ll help bring our brand to life through podcast videos, explainer clips, product showcases, educational content, social reels, and more. If you're comfortable switching between long-form narrative edits and quick, punchy motion-led content, you'll thrive here. What You’ll be working on? Edit and produce full-length and short-form podcast videos Create brand videos and product explainers that simplify our narrative and resonate with CX and support teams. Turn blog content and customer stories into animated snippets or visual summaries. Craft social-first reels and YouTube Shorts using existing and new footage. Add basic motion graphics, screen flows, text overlays, transitions, and simple animation to improve clarity and visual flow. Collaborate with content, design, and product teams to ensure brand consistency and fast turnarounds. What are we looking for? 2-4 years of professional experience in video editing and motion graphics. Strong command of tools like Adobe Premiere Pro, After Effects, and Figma. (Bonus: Photoshop, Illustrator, or Final Cut Pro.) A sharp eye for timing, rhythm, transitions, and visual storytelling. Understanding of editing for different platforms — YouTube, LinkedIn, Instagram, etc. Basic understanding of audio mixing, subtitles, export formats, and aspect ratios. Strong organizational skills — you can handle version control, file management, and meet deadlines in a fast-paced setup. Bonus: Experience working with SaaS or B2B brands, or a strong portfolio of educational/product content. You think strategically, not just stylistically. You understand what a piece of content is meant to achieve and edit accordingly. You’re self-sufficient, proactive, and not afraid to ask the right questions. You care about clarity, aesthetics, and simplifying complex ideas visually. Show more Show less

About Us Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator Opportunity Hiver is looking for a Sales Development Representative who will be involved in all aspects of generating leads right from market research, opportunity generation to attending inbound requests. Please note: This role involves inbound cold calling and working in the US shift What you’ll be working on? Working with AE's to identify net-new opportunities and create new pipeline Doing a mix of inbound and outbound lead generation Understanding the target market, the industry and the business requirements that come with it and position Hiver’s value proposition accordingly Identifying champions and key stakeholders within target accounts Engaging leads, building relationships, and discovering new sales outlets through calls, emails, video prospecting, and other innovative methods Use BANT to qualify prospects and set appointments with the AEʼs Achieving and exceeding weekly and monthly metrics (meetings, qualified leads, new contacts, etc.) Maintain consistent and meaningful prospect outreach via phone, email, and social platforms. Creating engaging and personalized email communication Discovering new leads/key stakeholders for each account through internet research and social media monitoring/messaging, using tools such as LinkedIn Navigator, Twitter Successfully manage and overcome prospectsʼ objections and rejections Maintain an active social presence on LinkedIn that generates strong brand awareness Be a part of training sessions on skills-based and best practices What are we looking for? Bachelor’s degree or equivalent experience 2+ years of B2B inbound/outbound sales experience with a proven track record Strong communication skills—written, verbal, and active listening Experience in tech sales, ideally SaaS Proficiency with CRM, LinkedIn, Sales Navigator, ZoomInfo, Lusha Thinks on their feet and handles unexpected questions with confidence. Thrives in a fast-paced, high-energy environment. Highly organized with excellent time management Show more Show less

About Us Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent rou of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity As a Software Development Engineer I (Backend) at Hiver, you will play a pivotal role in building our technical landscape and learning with our team while contributing to our vibrant company culture. With our customer base expanding rapidly and processing over 5 million emails daily for thousands of active users, you will be at the forefront of creating and enhancing the user experience. In this role, you will work with a team of highly skilled engineers while providing critical technical direction to our back-end development efforts. You will also have the exciting opportunity to tackle intricate technical challenges, including optimizing our architecture to handle the surging email volume and establishing a framework to monitor and enhance the performance of our back-end systems. You Will Be Working On Designing, building, and maintaining scalable backend systems and APIs for our B2B SaaS platform. Writing clean, maintainable, and efficient code while following software engineering best practices. Collaborating closely with cross-functional teams including Product, Design, and QA to deliver high-impact features. Taking ownership of small to medium-sized modules and features, from ideation to production. Debugging and resolving production issues, and continuously improving system performance and reliability. Participating in code reviews and sharing knowledge with peers to foster a strong engineering culture. We Are Looking For 1-2 years of experience in software development with strong fundamentals in data structures, algorithms, and object-oriented programming. Proficiency in at least one backend language like Python hands-on experience with modern frameworks. Exposure to relational databases (MySQL with a solid understanding of SQL), Redis, Queues & Caching techniques Familiarity with REST APIs, microservices architecture, and cloud platforms (AWS) A passion for solving real-world customer problems through technology. Good communication skills and the ability to work effectively in a collaborative team environment. A learning mindset and enthusiasm to grow in a fast-paced SaaS startup environment. Show more Show less

About us:Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We re profitably run and are backed by notable investors. K1 Capital led our most recent rou of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity:As a Software Development Engineer I (Backend) at Hiver, you will play a pivotal role in building our technical landscape and learning with our team while contributing to our vibrant company culture. With our customer base expanding rapidly and processing over 5 million emails daily for thousands of active users, you will be at the forefront of creating and enhancing the user experience. In this role, you will work with a team of highly skilled engineers while providing critical technical direction to our back-end development efforts. You will also have the exciting opportunity to tackle intricate technical challenges, including optimizing our architecture to handle the surging email volume and establishing a framework to monitor and enhance the performance of our back-end systems. You will be working on: * Designing, building, and maintaining scalable backend systems and APIs for our B2B SaaS platform. * Writing clean, maintainable, and efficient code while following software engineering best practices. * Collaborating closely with cross-functional teams including Product, Design, and QA to deliver high-impact features. * Taking ownership of small to medium-sized modules and features, from ideation to production. * Debugging and resolving production issues, and continuously improving system performance and reliability. * Participating in code reviews and sharing knowledge with peers to foster a strong engineering culture.We are looking for: * 1-2 years of experience in software development with strong fundamentals in data structures, algorithms, and object-oriented programming. * Proficiency in at least one backend language like Python hands-on experience with modern frameworks. * Exposure to relational databases (MySQL with a solid understanding of SQL), Redis, Queues & Caching techniques * Familiarity with REST APIs, microservices architecture, and cloud platforms (AWS) * A passion for solving real-world customer problems through technology. * Good communication skills and the ability to work effectively in a collaborative team environment. * A learning mindset and enthusiasm to grow in a fast-paced SaaS startup environment.

About Us Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent rou of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity As a Software Engineer at Hiver, you will play a pivotal role in building our technical landscape and learning with our team while contributing to our vibrant company culture.With our customer base expanding rapidly and processing over 5 million emails daily for thousands of active users, you will be at the forefront of creating and enhancing the user experience. In this role, you will work with a team of highly skilled engineers that will help you learn and execute. What you will be working on? Build a custom solution to extend WordPress functionality based on project requirements. Implement SEO best practices through code, including meta tags, schema markup, and optimized URL structures. Optimize page load speed to meet Core Web Vitals targets Collaborate with designers and content teams to accurately implement designs and content. Troubleshoot and resolve technical issues on WordPress sites, including debugging code and fixing crawl errors. Configure and manage 301/302 redirects via server settings, .htaccess or PHP hooks Assist in maintaining and updating WordPress sites, applying security patches and performance enhancements. Participate in code reviews and adhere to best practices for clean, maintainable code. What we are looking for? 3-4 years of experience in WordPress development with Elementor builder, including custom plugin development. Proficiency in HTML, CSS, JavaScript, MySQL, PHP (OOP) Familiarity with server configuration (.htaccess, Apache2), MySQL queries, WP-CLI, and Git version control Knowledge of WordPress Hooks & APIs and custom post types, and plugin architecture. Solid understanding of technical SEO implementation, including meta tags, schema markup, redirects, and sitemaps. Familiarity with SEO tools such as Yoast SEO. Strong problem-solving skills and attention to detail. Experience with version control systems like Git. Excellent communication skills and ability to work collaboratively in a team environment.

About Us Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent rou of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity As a Software Development Engineer II at Hiver, you will have a critical role to play to build and scale our product to thousands of users globally. We are growing very fast and process over 5 million emails daily for thousands of active users on the Hiver platform. You will get a chance to work with and mentor a group of smart engineers as well as learn and grow yourself working with very good mentors. You’ll get the opportunity to work on complex technical challenges such as making the architecture scalable to handle the growing traffic, building frameworks to monitor and improve the performance of our systems, and improving reliability and performance. Code, design, develop and maintain new product features. Improve the existing services for performance and scalability You Will Be Working On Own the complete product lifecycle, from coming up with the right product features for customers, system improvements, and addressing tech debt followed by deciding the technical approach, sizing up the work and effort, and forming the release strategy Act as a role model for ensuring code quality at Hiver. Extensively participate in code reviews across multiple projects Coach junior engineers with code comments, documents, and presentations. Promote the best coding and testing practices across the team Track record of assessing the fairly accurate expected time of arrival (ETA) for large & complex projects and working with a team to meet these timelines with high confidence Engaging in brainstorming sessions to thoroughly understand the problem, crafting innovative solutions through thoughtful design, developing the system with precision, and ultimately overseeing a successful release. Instrumenting and troubleshooting distributed systems. What We Are Looking For A minimum of 3 years of professional experience as a Backend developer in Python or other backend scripting languages ( Node.js, PHP, Ruby ) Solid understanding of data structures/algorithms, low-level design, and system design Should have built and maintained production-grade services which are being used by a good number of active users/customers Deep understanding of relational databases (eg, MySql) with some experience with NoSQL databases too Experience working with distributed systems. Experience working with cloud platform providers - AWS, GCP Experience with Kubernetes is a plus

About Us Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent rou of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity As a Software Development Engineer I (Backend) at Hiver, you will play a pivotal role in building our technical landscape and learning with our team while contributing to our vibrant company culture. With our customer base expanding rapidly and processing over 5 million emails daily for thousands of active users, you will be at the forefront of creating and enhancing the user experience. In this role, you will work with a team of highly skilled engineers while providing critical technical direction to our back-end development efforts. You will also have the exciting opportunity to tackle intricate technical challenges, including optimizing our architecture to handle the surging email volume and establishing a framework to monitor and enhance the performance of our back-end systems. You Will Be Working On Designing, building, and maintaining scalable backend systems and APIs for our B2B SaaS platform. Writing clean, maintainable, and efficient code while following software engineering best practices. Collaborating closely with cross-functional teams including Product, Design, and QA to deliver high-impact features. Taking ownership of small to medium-sized modules and features, from ideation to production. Debugging and resolving production issues, and continuously improving system performance and reliability. Participating in code reviews and sharing knowledge with peers to foster a strong engineering culture. We Are Looking For 1–2 years of experience in software development with strong fundamentals in data structures, algorithms, and object-oriented programming. Proficiency in at least one backend language like Python hands-on experience with modern frameworks. Exposure to relational databases (MySQL with a solid understanding of SQL), Redis, Queues & Caching techniques Familiarity with REST APIs, microservices architecture, and cloud platforms (AWS) A passion for solving real-world customer problems through technology. Good communication skills and the ability to work effectively in a collaborative team environment. A learning mindset and enthusiasm to grow in a fast-paced SaaS startup environment.

About Us Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity As a Product Designer II at Hiver, you are excited to make an impact and enjoy a high-growth SaaS startup. Shape our product's vision by implementing user-centric designs and collaborating closely with cross-functional teams. With your influential role, drive innovation and impact the product's direction. This position offers the opportunity to redefine industry standards, creating impactful, user-centered designs that fuel our company's growth. What you'll be working on? Develop and implement customer experience solutions for online platforms. Oversee the creation and production of customer experience elements from concept to finalization, including updates and revisions. Use various user-centered design tools (e.g., customer experience briefs, wireframes, prototypes) to execute customer experience solutions. Review and analyze high-profile projects, occasionally leading teams or projects in user-centered design. Innovate by researching and testing theories for cutting-edge design solutions. Analyze internal and external sites, consulting standards and policies to determine best practices. What are we looking for? 3+ years of experience in product design. Seeking designers capable of taking full ownership of projects, overseeing both visual and interactive aspects from inception to completion. Proficient in engaging with customers via calls to extract valuable insights, enriching the design process. Enthusiastic about delving into data, leveraging it to craft informed opinions and refine design decisions. Keen on researching analogous products to glean industry best practices, constantly learning and adapting to advancements.