Job
Description
About Us Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity We’re looking for a creative, detail-obsessed Video Editor and Motion Graphics Specialist to join our growing content team at Hiver. You’ll help bring our brand to life through podcast videos, explainer clips, product showcases, educational content, social reels, and more. If you're comfortable switching between long-form narrative edits and quick, punchy motion-led content, you'll thrive here. What You’ll be working on? Edit and produce full-length and short-form podcast videos Create brand videos and product explainers that simplify our narrative and resonate with CX and support teams. Turn blog content and customer stories into animated snippets or visual summaries. Craft social-first reels and YouTube Shorts using existing and new footage. Add basic motion graphics, screen flows, text overlays, transitions, and simple animation to improve clarity and visual flow. Collaborate with content, design, and product teams to ensure brand consistency and fast turnarounds. What are we looking for? 2-4 years of professional experience in video editing and motion graphics. Strong command of tools like Adobe Premiere Pro, After Effects, and Figma. (Bonus: Photoshop, Illustrator, or Final Cut Pro.) A sharp eye for timing, rhythm, transitions, and visual storytelling. Understanding of editing for different platforms — YouTube, LinkedIn, Instagram, etc. Basic understanding of audio mixing, subtitles, export formats, and aspect ratios. Strong organizational skills — you can handle version control, file management, and meet deadlines in a fast-paced setup. Bonus: Experience working with SaaS or B2B brands, or a strong portfolio of educational/product content. You think strategically, not just stylistically. You understand what a piece of content is meant to achieve and edit accordingly. You’re self-sufficient, proactive, and not afraid to ask the right questions. You care about clarity, aesthetics, and simplifying complex ideas visually. Show more Show less
