Job
Description
About us:Hiver offers teams the simplest way to offer outstanding, personalized customer service As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale We re a top-rated product on G2 and rank very highly on customer satisfaction At Hiver, we obsess about being world-class at everything we do Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers We re profitably run and are backed by notable investors K1 Capital led our most recent round of $27 million Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator Opportunity: As a Software Development Engineer III at Hiver, you will have a critical role to play to build and scale our product to thousands of users globally We are growing very fast and process over 5 million emails daily for thousands of active users on the Hiver platform You will get a chance to work with and mentor a group of smart engineers as well as learn and grow yourself working with very good mentors You ll get the opportunity to work on complex technical challenges such as making the architecture scalable to handle the growing traffic, building frameworks to monitor and improve the performance of our systems, and improving reliability and performance Code, design, develop and maintain new product features Improve the existing services for performance and scalabilityWhat you will be working onBuild a new API for our users, or iterate on existing APIs in monolith applications Build event-driven architecture using highly scalable message brokers like Kafka, RabbitMQ, etc Build microservices based on the performance and efficiency needs Build frameworks to monitor and improve the performance of our systems Build and upgrade systems to securely store sensitive data Design, build and maintain APIs, services, and systems across Hivers engineering teams Debug production issues across services and multiple levels of the stack Work with engineers across the company to build new features at large-scale Improve engineering standards, tooling, and processes What we are looking for Have worked in scaling backend systems over at least 5 years Strong knowledge of Ruby on Rails (RoR) is required, with hands-on experience in at least one project Have worked on the microservice and event-driven architecture Have worked on technologies like Kafka in building data pipelines with high volume of data Enjoy and have experience building Lean APIs and amazing backend services Think about systems and services and write high-quality code We care much more about your general engineering skill than - knowledge of a particular language or framework Have worked extensively with SQL Databases and understand NoSQL databases and Caches Have experience Deploying applications on the cloud We are on AWS, but experience with any cloud provider (GCP, Azure) would be great Hold yourself and others to a high bar when working with production systems Take pride in working on projects to successful completion involving a wide variety of technologies and systems Thrive in a collaborative environment involving different stakeholders Enjoy working with a diverse group of people with different expertise
