Product Management - Senior Product Manager - EDC

EDC New Devices - Product Manager / Senior Product Manager

About Paytm Group:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Role Overview:

Product Manager / Sr. Product Manager

Key Responsibilities:

Own the product lifecycle of EDC devices from concept to launch and post-deployment monitoring.

Evaluate and scout new EDC hardware/devices and work with vendors on procurement, integration, and customization.

Define and drive the roadmap for EDC innovations and new use cases aligned with company strategy.

Conduct competition benchmarking to identify gaps and opportunities in device features, pricing, and performance.

Manage integration of EDCs with backend platforms, payment systems, and third-party services.

Deeply involved in exploring hardware capabilities and suggesting enhancements or newer options.

Work with terminal management systems (TMS/RTM) to manage device fleets at scale.

Define device health KPIs and troubleshoot field issues effectively.

Utilize data analytics to monitor EDC device performance(health - battery, network etc), transaction success, and customer experience.

Maintain close relationships with leading EDC vendors and ensure adherence to Compliance, SLAs, delivery, and support.

Champion a product mindset across the organization, balancing business needs, user experience, and technical feasibility.

Requirements:

5+ years of experience in product management, preferably in fintech or payments.

Proven experience managing EDC device ecosystems with exposure to TMS, remote troubleshooting, and firmware management.

Strong analytical and problem-solving skills with proficiency in using data for decision-making.

Prior experience working with hardware vendors, preferably in the POS/EDC space.

Strong understanding of device protocols (eg. 4G, 2G fallback, MQTT), connectivity, and diagnostics.

Ability to write product requirement documents (PRDs), user stories, and manage sprints.

Excellent communication and stakeholder management skills.

Why join us?

A collaborative output driven program that brings cohesiveness across businesses through technology· Improve the average revenue per use by increasing the cross-sell opportunities· A solid 360 feedback from your peer teams on your support of their goals·Respect, that is earned, not demanded from your peers and manager 

Compensation

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!