Product Implementation Lead

Face-to-Face Interview – Chennai | November 15th

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Role Overview

Configuration Lead – Product Implementation (Healthcare Domain)

Key Responsibilities

• Lead execution of product implementation plans ensuring on-time, on-budget, and quality delivery.
• Guide and mentor a team of Implementation Engineers or Configuration Analysts.
• Identify and resolve risks or dependencies during implementation.
• Build and refine reusable assets, tools, and templates.
• Estimate efforts, define ETAs, and ensure compliance with delivery SLAs.
• Act as a bridge between clients, internal stakeholders, and delivery teams.
• Handle client demos, escalations, and issue resolution.
• Drive customer satisfaction and continuous improvement initiatives.
• Support cross-functional coordination across configuration, integration, conversion, and testing teams.
• Collaborate with offshore/onshore teams, including sprint demos and environment promotions.
  

Key Performance Indicators

• Timely and successful client product implementations.
• Improved client satisfaction and reduced grievances.
• Achievement of quarterly/yearly OKRs.
• High adoption and usage of implemented features.
• Adherence to quality and process standards.
  

Mandatory Skills

• Healthcare Domain Expertise: Strong understanding of healthcare business processes (Claims, Clinical Operations, Payor systems).
• Product Implementation Leadership: Experience leading enterprise-scale implementations.
• Configuration Management: Expertise in designing and configuring Core Admin systems for healthcare platforms.
• Agile Delivery: Hands-on experience in agile sprints, backlog refinement, and planning.
• Team Leadership: Experience mentoring or managing a team.
• Technical Knowledge:
• DevOps, CI/CD, and build/deploy tools
• Cloud platforms (AWS, Azure, GCP)
• Containerization (Docker, Kubernetes)
• Communication Skills: Strong client-facing verbal and written communication.
• Quality & Compliance: Understanding of configuration best practices, code reviews, and automation.
• Documentation & Reporting: Proficiency in maintaining environments, tracking activities, and providing status updates.
  

Preferred Skills

• Experience with HealthRules Payor or similar healthcare platforms.
• Exposure to configuration promotion across multiple environments.
• Understanding of healthcare integration and conversion workflows.
• Prior consulting or client-facing implementation experience.
  

Behavioral Attributes

• Strong analytical and problem-solving skills.
• High ownership and accountability.
• Excellent time management.
• Collaborative and solution-oriented mindset.
  

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