Product Analyst

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About this role:

Product Analyst

Product Management

• Prioritizes vendor requests, providing informed answers to questions about UPS business process, documentation, and technical requirements.
• Explains new initiatives and integration requirements to 3rd party vendors.
• Keeps vendor database up-to-date with certification status and progress.
  

Stakeholder Engagement

• Identifies and manages key vendor partner relationships, listens to and understands their needs and expectations, maintains open two-way communication and delivers value to shared customers.
• Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results.
• Develops trust and influence among key business partners.
• Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed.
  

Minimum Qualifications

• Strong communication, organizational, prioritization, and analytical skills are required in this production support environment
• Computer proficient with Intermediate to Expert experience using Microsoft Office suite (Outlook, Word, Excel, Visio, OneNote and PowerPoint)
• Candidate must be an assertive self-starter, eager to learn UPS business systems processes and services and will be expected to rapidly become a subject-matter expert for the assigned business area.
• Able to collaborate with domestic and international teams and exercise independent judgement.
• Proficient in English, oral and written.
  

Preferred Qualifications

• Bachelor's degree
• Knowledge of UPS business and/or logistics industry
• Proven supervisory skills are desired
• Familiarity with MS Access is a plus
  

Employee Type