Processor – OffshoreLevel 3Process: 1 st Interview Recruiter2 nd Interview Hiring Manager/Director (Video)Department: DRMS
Interview Manager/Director
Revision Date: 10/9/2024Test: Employee Personality, Cognitive Aptitude, Computer LiteracyDigital Risk’s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients.Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting, closing, and quality control to the largest banks and loan originators.
Position Overview
The Processor will be responsible for performing a variety of loan documentation duties on complex mortgage loan packages and ensure compliance with policies and procedures for loan products. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.
Key Responsibilities
Review Mortgage Loan Applications : Ensure all necessary fields are completed and documentation is in order Verify Customer Information : Check the accuracy of customers’ income, asset and credit data and identify any discrepancies Gather Documentation : Coordinate with mortgage partners to collect missing documents or additional information required for loan processing and underwriting 3 rd Party Services and Verifications : Request and obtain all third-party documentation and request necessary verifications, including but not limited to:
- Appraisal Products
- Title Report and Closing Services
- Flood Certificate and Flood Insurance
- Payoffs and Subordinations
- Homeowner’s Insurance
- Condominium/HOA Documents
- Translations
- Credit Supplements
- Mortgage Insurance Certificate
- Tax Transcripts
- Verifications of Income, Employment, Assets, Mortgage/Rent
Prepare and Process Mortgage Loan Files : Collect, organize, analyze and prepare mortgage loan files for underwriting and closing
- Review and understand loan conditions and interpret policies and guidelines while analyzing mortgage loan documentation
- Verify conditions of approval which includes customer income / asset documentation
- Calculate income, analyze financial statements, validate all liabilities and accurately input all appropriate information into client systems
- Resolve routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances
Pipeline Management : Keep track of the loan process and provide updates to all relevant loan parties
- Maintain daily workflow prioritization to ensure pipeline management meets required service level touchpoints and closing dates
- Adhere to standards to ensure all timeframes and compliance requirements are being met
Customer Service : Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm.
- Communicate expectations, requirements, and program details though established communication standards to keep all relevant parties informed of loan status
- Ensure customer service surveys maintain the rating level designated by management
Required Skills
- Attention to Detail : Ensure all information is accurate and complete
- Organizational Skills : Manage multiple loan files and tasks and be able to adapt to constant modification of the workflow
- Communication Skills : Effectively interact with all relevant parties to the loan transaction
- Time Management Skills : Able to prioritize multiple competing tasks and manage time effectively in a fast-paced environment
- Analytical Skills : Able to interpret policies and guidelines and problem solve while analyzing customer and loan documentation
- Computer Proficiency : Use mortgage processing software and customer management systems in a paperless environment
Required Experience
- Minimum 2-4 years Current Mortgage Loan Processing Experience: Includes extensive knowledge of mortgage processing and understanding of entire mortgage loan life cycle: processing, underwriting and closing
- Minimum 2 years Credit Underwriting Knowledge : Understanding of credit underwriting guidelines for FHLMC and FNMA for both purchase and refinances
Typical Work Environment
Office Setting : 100% of the work opportunities are onsite, and in-person attendance is required. Must be able to work in a fast-paced, potentially stressful environment Team Collaboration : Regular interaction with management, production teams, and other relevant team members Work Hours : Must be able to work U.S. business hours. Must be available to work outside of normal business hours when necessaryCareer Path : With experience, a Processor role can advance to senior processor, quality control and underwriting roles
