Process Trainer

Responsibilities:

• To train & coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement.
• To be cross skilled in other LOBs of the business as per requirements
• To support the business by maintaining suggested/ required login hours
• To deliver New Hire Training to the new employees following company/client training Manuals
• To gauge the post training performance of agents trained for 0-90 days period.
• To be responsible for Process Training Yield
• To evaluate and provide feedback to the training manager on amendments to the training material.
• To analyze the training needs, design and deliver appropriate programs and evaluate their success.
• Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients.
• To provide feedback to consultants on the quality of their work in line with Company policies and procedures
• To seek feedback proactively, from all staff, from all departments

Critical Competencies:

• Solves Problem
• Communicates Effectively
• Demonstrates Collaboration
• Maintains Composure

Skills and Qualifications:

• Experience:

  Minimum 3-5 years BPO experience in account management, preferably in E-Commerce industry and/or relevant business functions, including a minimum of 1 year experience as a trainer.

• Graduate

  from a recognized university

• Skills:

  Advanced leadership, strategic thinking, strong analytical skills and presentation skills.

• Excel Proficiency:

  Advanced knowledge of Excel for data analysis and reporting

• Knowledge:

  In-depth understanding of account management processes and tools. Deep understanding of E-Commerce industry and/or relevant function is a must.

Contact HR: Yamanur K - 9449900627

yamanurappa.kuri@teleperformancedibs.com