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Process Trainer

Process Trainer

Wipro

1 - 3 years

1 - 4 Lacs

hyderabad

Posted:12 hours ago| Platform:

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Skills Required

trainer qa technical support operations coaching

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Deliver end-to-end training for new hires in the Mapping process, both virtually and in-person.

Develop and deliver comprehensive training programs for new and existing Mapping specialists.

Conduct refresher sessions, knowledge checks, and skill assessments for batches in OJT and production stages.

Conduct regular training sessions, workshops, and one-on-one coaching to enhance team skills and knowledge.

Collaborate with SMEs, QA, and Operations teams to ensure consistent training outcomes and process alignment.

Assess trainee performance and provide constructive feedback to ensure high-quality output, identify training needs and improve processes.

Maintain training trackers, reports, and performance summaries for each batch.

Participate in TTT (Train-The-Trainer) sessions and ensure all training material is up-to-date.

Identify performance gaps during training and initiate timely coaching or remediation.

Contribute to the continuous improvement of training methodologies and curriculum.

Maintain high engagement levels and ensure training SLAs are met. Stay up-to-date with the latest mapping technologies, tools, and best practices to incorporate them into training

Mandatory
Skills:

Training (Ops) .
Experience1-3 Years .

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Information Technology & Services

Bengaluru

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Process Trainer