Process Trainer

Job Description

We Are Hiring: Process Trainer – BFSI Domain Location: Goregaon, Mumbai Salary: ₹7–9 LPA Employment Type: Full-Time, Permanent Industry: BPO Department: Banking (UK/US BFSI) Role Category: Corporate Training Education: Any Graduate Job Role: Process Trainer We are actively looking for a Process Trainer with hands-on experience in the US-BFSI domain , specifically in Cards and Disputes . This role is ideal for someone who thrives in a dynamic environment and is passionate about training and development within the BPO sector. Key Responsibilities Minimum 2 years of experience in US-BFSI , with a strong focus on cards and dispute processes Design and deliver customized process training programs based on client and business needs Conduct soft skills training to improve communication, leadership, and interpersonal effectiveness Manage the full training cycle using Training Need Identification (TTI) and Training Needs Analysis (TNA) Oversee evaluation, feedback collection, process documentation, mentoring and coaching , while ensuring compliance with internal and external standards Work closely with cross-functional teams to ensure smooth and effective delivery of training initiatives Required Skills Excellent communication and facilitation skills Strong interpersonal, analytical, organizational , and technical capabilities Ability to create engaging and results-driven training sessions Proficiency in using relevant training tools and systems If you are looking to elevate your career in training within the BFSI space, this is the opportunity for you. Regard's Fahad Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹75,000.00 per month Benefits: Health insurance Leave encashment Life insurance Paid sick time Provident Fund Schedule: Evening shift Night shift Rotational shift Supplemental Pay: Performance bonus Quarterly bonus Yearly bonus Language: English (Required) Work Location: In person Speak with the employer +91 9326462454