Job
Description
We Are Hiring – Quality Analyst & Process Trainer Location: Mumbai (Malad for QA, Goregaon for Process Trainer) Industry: BPO Department: Banking (UK, US BFSI – Cards, Disputes, AML/KYC) Employment Type: Full-Time, Permanent Working Days: 5 days a week, rotational shifts including night shifts for QA Preference: Immediate joiners preferred Education: Any Graduate 1. Position: Quality Analyst Location: Malad, Mumbai Key Requirements: Minimum 1 year of experience as a Quality Analyst in a BPO environment Prior experience in US/UK BFSI domain preferred, especially cards and disputes Ability to conduct quality audits, call monitoring, feedback sessions , and root cause analysis Participate in and lead call calibration sessions to ensure consistency in evaluations Familiarity with quality control methodologies such as 7QC tools, Six Sigma , and other process improvement frameworks Provide structured and constructive feedback to team members, and identify needs for coaching or training Collaborate with stakeholders to address product knowledge gaps, sales techniques, and service delivery concerns 2. Position: Process Trainer Location: Goregaon, Mumbai Salary: ₹7–7.5 LPA Key Requirements: Minimum 2 years of experience in US-BFSI , specifically in cards, disputes, AML, and KYC Strong skills in communication, training delivery, facilitation, and documentation Ability to design and deliver customized training programs based on business and client requirements Experience in providing soft skills training (communication, leadership, interpersonal effectiveness) Manage the training lifecycle using Training Need Identification (TTI) and Training Needs Analysis (TNA) Responsible for evaluation, feedback collection, mentoring, coaching, and ensuring compliance Work in collaboration with cross-functional teams to support successful training rollouts If you are looking to grow in a dynamic and process-oriented BPO environment, and you meet the required experience in the BFSI domain, we encourage you to apply. Regard's Fahad Job Type: Full-time Pay: ₹40,000.00 - ₹62,500.00 per month Benefits: Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Ability to commute/relocate: Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: Quality Analyst: 2 years (Required) Language: English (Required) Location: Goregaon, Mumbai, Maharashtra (Required) Shift availability: Night Shift (Required) Work Location: In person Speak with the employer +91 9152531901
