Process Specialist

Position Title: Process Specialist

Location:

POSITION SUMMARY:

The Process Specialist serves in a project management role, coordinating logistical aspects of test development and production processes and the integration of technological systems and capabilities for an assigned program or programs. The Process Specialist works closely with Assessment Specialists and other Process Specialists on the team in managing the schedules, processes, policies, tools and systems on the development and delivery of assessment components for programs. This position works under the direction of Senior Program/Process Leads to coordinate one or more programs and oversee the delivery process. The Process Specialist must work independently and must also be a strong team player, working with internal and external stakeholders.

PRIMARY RESPONSIBILITIES:

• Develop and monitor plans and processes for a more efficient operational workflow
• Assist in the preparation of test-related deliverables, innovative products and services, including special reports, proposals, and surveys
• Assist with the preparation and monitoring of schedules for producing tests and test-related deliverables
• Communicate with the organization's staff, vendors, and clients regarding scheduling, key due dates and deliverables, update schedules as significant changes occur
• May serve as program resource to clients and candidates, providing advice and interpreting program guidelines and attending meetings as requested
• Hold or participate in regular internal meetings with project staff to communicate information and monitor schedules
• Flow information to the appropriate staff within appropriate timeframes to resolve issues affecting all development
• Assist in the preparation of project expenses and revising monthly forecasts
• Adhere to ethical standards and comply with the laws and regulations applicable to your job function

KNOWLEDGE/SKILLS:

• Has a track record of adding value to official or unofficial teams by actively participating in them and seeking to understand the various interests of team members.
• Customer-focused and foster respectful relationships with internal and external colleagues.
• Act with the customer or internal stakeholders in mind and consider downstream implications.
• Possess the skills to plan, organize, and manage tasks and resources to accomplish a well-defined objective, within constraints of time, resources, and cost.
• Demonstrate a strong learning orientation to willingly develop new skills and competencies that will improve personal and business performance.
• Ability to problem-solve and have the flexibility to adjust project plans and schedules and adapt existing processes and procedures to meet deliverables on time and with the expected quality without negatively impacting colleagues, processes, or other deliverables.
• Demonstrate a high level of productivity and exhibit accountability for assigned work.
• Understanding and ability to build Power BI report visualizations
• Understanding and ability to work in DAX and the ability to optimize performance of Power BI
• Ability to work with models in Power BI and knowledge and ability to use SQL and pull that information into Power BI
• Ability to complete data transformation

EDUCATION AND EXPERIENCE:

EDUCATION

Bachelors Degree in field of specialty is required.

GENERAL EXPERIENCE

• This position requires at least 3 years of experience in process or project management, administration, operational or technical activities.
• Experience in assessment development is preferred.
• This position requires strong verbal and written communication skills, well-developed organizational skills, strong technical skills, and a willingness/adeptness with regards to learning new technology.
• Effectively communicates across technical and functional teams to translate data insights into actionable business solutions.
• Adept at refining visualizations to reflect applied business context and enhance decision-making.