Process Excellence Manager

• Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.
• Driving business process optimization & value delivery through transformation / next generation initiatives.
• Driving benchmarking and best practices deployment across accounts.
• Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
• Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
• Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
• Driving projects to improve and maintain the profitability of the process.
• Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
• Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
• Drive standardization practices and ensure strict compliance in internal and client defined processes.
• Ensure all process metrics are met.
• Lead consulting assignments and deliver business value to the customers through quality initiatives.

Skills (Must Have)

• Ability to work in cross functional teams and demonstrated ability to drive change in the process.
• Demonstrated history of working in the outsourcing/offshoring industry or in related fields.
• Experience in managing Quality/ Process Excellence initiatives for Large Engagements.
• Project management experience in driving six sigma and lean projects.
• Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc.
• Excellent oral and written communication skills and should be able to manage internal stakeholders as well as clients.
• Industry Domain knowledge & expertise in MS Power Platform apps. (Ex Power BI, Power Apps etc.)

Knowledge / Domain Knowledge

• Exposure in driving high impact transformation projects involving technology and process re-engineering.
• Experience in relevant process excellence tools and machine learning programming are an added advantage.
• 5+ years of client facing role experience in leading Quality & process excellence initiatives
• Experience in independently handling data visualization using MS Power BI / Sigma apps.
• Knowledge of MS Power Platform development & usage.

Educational background & Industry Experience

• Graduate or Postgraduate
• Certified Blackbelt Belt (must) and should have led or mentored six sigma projects (DMAIC / DFSS methodology)
• Trained lean Facilitator & Practitioner
• Should have lead a team of Quality Blackbelts and mentored process improvement projects.