Job Description

We are looking for a Service Delivery Manager to join the Process Excellence team. This role involves driving process improvement initiatives, leading Six Sigma and Lean projects specifically in the HR domain , and collaborating with internal stakeholders to ensure process optimization and operational efficiency. Note: Black Belt Certification and experience in process excellence projects within the HR domain are mandatory for this role. Location- Bangalore (Hybrid Flexible Shifts) Your Future Employer- A global leader in insurance brokerage and risk management, offering top-notch customer service and consulting solutions. With a strong global presence, the company is committed to empowering its employees and fostering an inclusive work environment. Responsibilities- Facilitate the rollout of process excellence initiatives for the HR domain , focusing on business process reengineering and process transformation. Drive process standardization to optimize business performance and reduce wastage. Establish new process workflows with functional SMEs and ensure periodic reporting and governance. Deploy effective metrics and KPIs to measure process effectiveness, including operational definitions and reporting frequency. Conduct periodic process walkthroughs to identify improvement opportunities, including process gaps and inefficiencies. Requirements- Black Belt Certification is mandatory. Proven experience in process excellence projects within the HR domain is mandatory. Experience in Automation deployment and Project Management. Innovative and transformation mindset to identify opportunities to optimize processes, reduce costs, and increase efficiency. Proven experience in documenting Business Process Flows and creating/updating Standard Operating Procedures. 13+ years of relevant experience in process improvement and project management. What is in it for you- Opportunity to work with a leading global organization in the insurance and risk management industry. Career growth and development within a strong professional environment. Chance to impact business processes and operations at a global scale. A dynamic and inclusive work culture fostering innovation and continuous improvement. Reach Us- If you think this role is aligned with your career, kindly write me an email along with your updated CV on kapil.kataria@crescendogroup.in for a confidential discussion on the role. Disclaimer- Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note- We receive many applications daily, so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Keywords- Process Excellence, Project Management, HR Projects, Lean Projects, Six Sigma Projects, Black Belt , Green Belt, Jobs in Bengaluru, Crescendo Global