56 Process Enhancement Jobs - Page 2

Strong experience in Salesforce Testing Hands-on with Salesforce CPQ , Vlocity (Salesforce Industries) , and Omniscript Background in Telecom or BFSI domain projects Experience with functional and integration testing

Responsibilities: Raising Incidents and managing Incidents - Ensuring closure within SLA Performing periodic reviews of the Cases and working with customer and internal teams to get the incidents resolved Planning and executing Release and Change management processes Ensuring the team meets Problem Management Objectives Preparing monthly reviews for customer Assisting delivery teams in compliance with Blue Yonder Global Delivery Processes Drafting process documents and maintaining the documents Suggesting changes to existing practices Governing and Reviewing the correctness and accuracy of process execution Preparing reports as per defined frequency in scope Identifying and initiating improvement projects on the business requirements Desired skills and experience: Minimum of 2 years experience in Service Management role Minimum of 3 - 6 years experience in a service delivery organization or in technical leadership role. expert in managing , evaluating performance s , SLAs , OLAs etc. Thorough knowledge of Change, Incident and Problem Management Lifecyle end to end, p rocess execution, key metrics, performance i mprovement plans. Worked in the core Infrastructure cloud based services environment Experience handling calls , chair meetings, help delivery teams in determining the cause, fix and monitor the reoccurrence of the problem Expert developing and maintaining problem and error control systems Demonstrable ITIL process execution a nd knowledge of all disciplines Creative thinking to create ideas, designs, approaches to convey messaging in the most effective and engaging way Must be ITIL Foundation certified and good Knowledge of Lean Six Sigma Methodologies Excellent verbal and written communication skills Primary Skillset: Incident Management Problem Management Change Management Knowledge Management Performance Managemen t Process Enhancement /Transformation Training & Development Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like oursFind out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About The Role Job Title: CLC Practice- Training and Development Location: Mumbai/Pune Job Overview: As a CLC Practice Trainer in our Training and Development team, you'll lead the design and delivery of advanced KYC training for experienced professionals with 8+ years in the field. Your role involves collaborating with cross-functional teams, incorporating industry insights into modules, and contributing to process enhancements. Your expertise ensures our workforce stays abreast of KYC regulations, and your assessments measure the effectiveness of training, contributing to continuous improvement. If you're a seasoned KYC professional passionate about knowledge transfer, we invite you to shape our team's expertise and drive success in a dynamic environment. Responsibilities: Training Program Development: Design, develop, and deliver comprehensive KYC training programs for employees at various levels. Stay updated on industry best practices and regulations to incorporate into training modules. Experienced KYC Training: Conduct specialized training sessions for experienced professionals in the KYC domain, focusing on advanced concepts and practical applications. Provide mentorship and guidance to junior trainers within the team. Content Creation: Develop engaging training materials, including presentations, case studies, and assessments, tailored to the needs of experienced KYC professionals. Collaborate with subject matter experts to ensure accuracy and relevance of training content. KYC Process Improvement: Work closely with KYC operations teams to identify areas for process improvement and incorporate relevant insights into training programs. Provide feedback on the effectiveness of training initiatives and suggest adjustments as needed. Assessment and Evaluation: Create assessments and evaluation metrics to measure the success and impact of training programs. Analyze training outcomes and provide recommendations for continuous improvement. Qualifications: Bachelor's degree in Finance, Business, or a related field. Minimum of 8+ years of hands-on experience as a trainer in KYC operations within the financial industry. In-depth knowledge of KYC regulations, AML (Anti-Money Laundering), and CDD (Customer Due Diligence) processes. Strong analytical skills with the ability to identify patterns and anomalies. Excellent articulation and presentation skills. Preferred Qualifications: Certification in Training and Development or a related field. Previous experience in content creation/design Experience in using e-learning platforms and technology for training delivery. Previous experience in mentoring or coaching junior trainers About Us eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

About The Role : Job TitleBusiness Process Re-engineering Corporate TitleAssistant Vice PresidentLocationBangalore, India Role Description Know Your Customer (KYC) Operations play an integral part in the firms first line of defence against financial crime, reducing the risk of working with new clients (primarily KYC risk), whilst ensuring client relationships are on-boarded and maintained efficiently. You will be responsible for defining strategic business design principles and process enhancements needed to achieve a scalable KYC process founded on systematic capture and assessment of client data, providing the opportunity to lead implementation of enhanced processes in line with overall KYC migration strategy. The role will provide support to Production and Transformation organisation, ensuring business design principles and process implementation changes achieve stated objectives in a method consistent with all aspects of Target Operating Model design / Tech Architecture and Banks standards. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Accountable for strategic, end-to-end design of global KYC processes driving data reuse and automation throughout the workflow Leading / facilitating virtual process modelling workshops, responsible for graphically representing how business is done (as-is) or how business is to be done (to-be) across a business unit, country, regions or globally, using BPMN2.0 and applying the banks modelling standards Defines, measures, and explores current state processes to agree areas for simplification, standardisation and/or automation using methodologies such as Lean Six Sigma Determine migration tollgates including dependencies on data strategy; screening rationalisation & performance; Event Driven Review effectiveness; Implications of Account Activity Review; Requirements on Preventative Controls; Fulfilment effectiveness. Validate the regulatory and policy environment through partnership and syndication of plans, partnering with technology and business stakeholders to define implementation options and roadmap Devise impact assessment of approach in collaboration with Process Optimisation /Management, Product Owners and Production Steering stakeholders Provide fact-driven root cause analysis and hypotheses based on data analysis to discover areas that need improvements Your skills and experience Prior experience and subject matter expert in Client Lifecycle / KYC Must have strong organisation skills, a proactive approach with the ability to work under pressure and within tight deadlines with no loss of accuracy with an ability to work independently, attention to detail and can multi-task Ability to conduct problem solving sessions and drive design focused outcomes Excellent relationship management and influencing/negotiation skills, including those located remotely Experience in using lean processing methodologies such as Six Sigma; Robust attention to detail with competency in analytics / statistics Experienced in business process modelling of large complex processes using an enterprise modelling tools Behaviour skills Excellent communication skills (verbal / written and facilitation) with ability to converse clearly with stakeholders from all cultures and levels within organisations Robust attention to detail with competency in analytics / statistics Excellent Stakeholder Management skills Excellent attention to detail and analytical skills Ability to work well in a global and virtual team, under pressure and multi-task Desire to work in a fast paced, challenging environment Self-motivated, independently, fast thinking, dynamic with exposure to internal and external stakeholders Experienced in working in a diverse, multicultural global organisation How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Designation - Quality Manager Experience - Overall 8- 9 Years ( Must Have Minimum 1 Year Experience as a Quality Manager ) , Graduation Mandatory Location - Mumbai CTC up to - 14 LPA Contact Person Sakshi - 85911 87748 Required Candidate profile Should drive Process control & Compliance in addition to managing the Audit requirements. Provide quality floor support, feedback and refreshers. Trained /Certified Green Belt - preferred.

Role & responsibilities Check all SOPs of QC available Check the record of cleanliness of the area. Check the list of instrument/equipment update Check that activities like sampling, testing and handling of special chemicals are done by taking proper precautions. Check that labeling are done on samples withdrawn and after passing. Check standardization of reagent/solution and labeling. Check whether signed specification and method of analysis are available. Check the calibration record of instrument/equipment. Check the calibration chart for all instrument/equipment. Check all the analyst qualified and record available. Check the stability sample against stability schedule. Check the stability record against stability program. Check whether water sampling is done as per sampling plan. Check the analysis record of water for chemical and microbial tests. Check the record of standardization of volumetric solution. Check the sample entry register and ensure sampling is done as per sampling plan. Check any analysis record to ensure that analysis is done as per specification and test procedures are strictly followed. Check approved vendor list available and updated. Check number of out of specification since last audit. Check and issue of BMR/BPR. Check the medical examination report. Check the record for cleaning of water tank. Check entry and exit of personnels and visitors record. Check and keep pest control record. Taking approval for new product and made necessary document. Keep track on training record (in house /external). Vendor audits Keep the record of hazardous material. Prepare new BMR for new product. Keep the inventory for glassware and chemicals. Keep the record for finished goods. Check the storage condition for raw materials and finished goods. Keep the record of stereo control. Check the status labeling. Keep the log book for instrument. Area monitoring and pressure differentials. Monitoring of quality of water. Maintain the record of preventive maintenance. Keep the record of calibration and validation method. Keep the record of stability studies, Change control, Deviation, MFR’s. Maintenance of working standards. Records of control sample. As on when Management Assigned any Job. Dispensing/checking of dispensed RM/PM. Process validation. Regulatory affairs. Preparation of SOPs QC related routine activities(periodic checking of QC reports and records) MFR writing and BMR management. Documentation control. Complaint handling. Face FDA inspection, ISO audit, outside party inspection. Face Internal audit. Worked as chemist in QC lab handling all day-to-day work. Familiar with IP BP & USP Methods of analysis. Analysis of raw material & finished products having experience in good laboratory practices. Made GLP By control Charts & In House QC samples & Standards Participated in round robin analysis with different laboratories like shell & sabic Familiar With ASTM, UOP & IP methods of testing Actively Participated in Interview Recruitment of new Chemist Having excellent safety and attendance record. Authorized For IATA to sent samples & Dangerous Goods by air Made Laboratory Hygiene plan & Quality Check Plan Review and approval of Laboratory investigations. Review and approval of investigations related to deviation and market complaint. Review and approval of CAPA proposals. Review and approval of change controls. Evaluating trends of Deviations, Complaints and OOS, proposing CAPAs based on evaluation and assuring implementation of the same. Participation in Regulatory inspections, compiling inspectional responses and monitoring compliance. Annual product quality review. Vendor Management Conducting internal audits. Conducting weekly meetings of Quality functions. Participating in Management Review Meets. Conducting training on ‘QMS related procedures’, ‘Conduct during inspections’, ‘Effective review practices’, ‘Data integrity’ etc. Review of change controls, investigation of Deviation & Laboratory Investigations. Investigations of market complaints, Root cause analysis & implementation of CAPA. Evaluating trends of Deviations, Complaints and OOS, proposing CAPAs based on evaluation and assuring implementation of the same. Preparation & revision of Site master File, Validation Master Plan and QMS SOPs. Preparation for Regulatory inspections, compiling inspectional responses and monitoring compliance. Communication with clients related to investigations/ inspectional compliance. CAPA effectiveness verification. Review and monitoring of cleaning validation program. Participating in self-inspection program. Preparation & Participating in Management Review Meets. Review of risk assessment of various functions. Conducting training on ‘cGMP’, ‘QMS related procedures’, etc. Monthly Auditor for lab Preferred candidate profile Perks and benefits

View, analyze, and evaluate business systems and user requirements. Document your requirements, define your scope and objectives, and formulate a system that aligns with your overall business strategy. Determines operational objectives by reviewing

Key responsibilities of the role: Provide commercial insight, analysis, and decision support to senior management Consolidating, analyzing and providing information to management through monthly global / regional reporting packs and ad-hoc reporting decks Conducting robust month end review process across the business /function Lead / Support for financial analysis, modelling, validating, and tracking outcomes Supporting with Business Casing and financial modelling for initiatives, as need be Support end to end MBRs and budgeting process covering entire PL, working with senior management Lead on KPI / Metrics project work with objective to roll out robust set of KPIs / Metrics for internal and external audience Finance point of contact for various internal and external teams, as need be Process enhancement and Improvement Maintain a detailed knowledge and understanding of business drivers Analyze and interpret financial information pertaining to business performance Education and Experience required: Qualified chartered accountant with 10 - 12 years post qualified experience, which includes accounting and business partnering activities (budgeting, planning, forecasting and performance reporting) Knowledge and understanding of ERPs and other financial systems Excellent financial modelling, planning and analytical skills Demonstrated ability to work in a deadline-oriented environment managing multiple priorities Proven track record to interact with senior management Excellent use of Microsoft office packages, PowerPoint, Excel. Ability to build strong working relationships with colleagues globally

* Act as the primary liaison between the customer and the development team * Understand customer needs, gather requirements, and ensure the product meets their expectations * Conduct regular meetings with customers to gather feedback and provide updates * Collaborate with stakeholders to define and refine the product vision and roadmap * Ensure alignment of the product vision with business goals and customer needs * Communicate the vision and roadmap to the development team and ensure their understanding and buy-in * Create, maintain, and prioritize the product backlog * Ensure the backlog is transparent, visible, and understood by the team * Prioritize features, user stories, and tasks based on business value, customer needs, and technical feasibility * Provide guidance and support to the development team to ensure timely and high-quality delivery * Facilitate agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives * Remove impediments and ensure the team has the resources needed to succeed * Gather and analyze feedback from customers, stakeholders, and team members * Apply feedback to improve the product and processes continuously * Monitor product performance and quality metrics to identify areas for improvement * Research and recommend custom designs to resolve client/business issues and interpret business requirements into application configuration tasks * Drive process and productivity improvements into existing operations based on analysis of existing processes versus system capabilities and anticipated gains * Define return on investment and gain alignment with ops/engineering on associated ROI and resourcing * Ensure all customer and business process enhancement requests are aligned with the scope of the core system * Experience with Agile methodologies, JIRA, and Confluence, and translating, analyzing, and simplifying requirements to add epics & stories and align with standard best practices * Develop and maintain product/process roadmaps * Balance multiple stakeholder needs and regulatory requirements, ensuring critical features are delivered on time * Work closely with technical teams and business stakeholders to implement scalable solutions * Serve as the primary point of contact for all features, clarifying priorities and resolving cross-functional dependencies * Collect stakeholder feedback, analyze performance metrics, and stay informed on industry best practices to drive iterative enhancements * Provide clear, consistent updates to leadership, development teams, and business stakeholders on product progress, challenges, and upcoming milestones * Negotiate trade-offs and adapt priorities based on resource constraints and time-sensitive business needs Qualifications: * Strong knowledge of API Management, low code platforms, test automation, and various testing frameworks * Experience in performance testing, functional testing, API testing, microservices testing, and UI testing * Experience with DevOps tools * Familiarity with the Scaled Agile Framework (SAFe) and agile methodologies * Product Owner certification (eg, CSPO, SAFe PO/PM) is a plus * Excellent communication and interpersonal skills * Ability to connect with customers and understand their needs * Strong collaboration skills to work effectively with cross-functional teams * Skilled at defining product vision, creating user stories, and prioritizing backlogs * Capable of balancing a long-term strategic vision with the need for practical, incremental delivery * Excellent written and verbal communication skills; able to facilitate discussions between technical teams and business units * Proven track record of contributing to product vision and roadmap * Strong leadership skills to guide and motivate the team * Excellent problem-solving skills and ability to make data-driven decisions * Minimum 15 years of total experience, with at least 8 years of relevant experience

Job Title: QA Engineer Location: Mumbai Department: QA Job Summary: The role of an Engineer in the Quality Assurance/Quality Control (QA/QC) Department is vital in ensuring that company meet quality standards and comply with regulations. This position involves implementing quality control procedures, conducting Audits, and collaborating with various departments to maintain high-quality standards. Knowledge & Experience in Laboratory Quality Management System and Internal Audit as per IS/ISO/IEC 17025:2017 & ISO/IEC 17065 is must. Key Responsibilities: Regulatory Compliance: Ensure compliance with relevant regulatory standards and certifications. Conduct quality audits to identify areas for improvement and implement corrective actions. Stay up-to-date on changes in regulations affecting the industry. Collaborate with regulatory affairs teams to facilitate audits and inspections. Quality Assurance: Develop and implement quality assurance processes and procedures. Ensure compliance with industry standards, regulations, and customer requirements. Conduct internal audits to assess adherence to quality management systems. Quality Control: Perform inspections and tests on equipment, Utilize various testing equipment and methods to assess product quality. Establish and enforce product quality acceptance criteria. Documentation and Record Keeping: Maintain accurate and detailed records of quality inspections and test results. Prepare and update quality documentation, including standard operating procedures (SOPs) and work instructions. Training and Education: Provide training to testing engineers and other relevant teams on quality standards and procedures. Stay informed about industry best practices and updates in quality control methodologies. Developing the competency levels of the employees and guiding and conducting regular training programmes. Communication: Communicate quality standards and expectations to all relevant stakeholders. Collaborate with other departments to address quality concerns and implement improvements. Provide regular updates to management on the status of quality control activities. Continuous Monitoring and Evaluation: Implement continuous monitoring systems to track and evaluate quality metrics. Establish key performance indicators (KPIs) for quality control. Regularly assess the effectiveness of quality processes and make adjustments as needed. Education: Bachelors degree/diploma in Electronics/Telecommunication/Computers/IT Proven experience in quality assurance and quality control roles. Knowledge of quality management systems and standards (IS/ISO/IEC 17025:2017, ISO/IEC 17065, NIST, NABL, OWASP etc.). Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Certifications/Trainings, Good to have. Lead Assessors Courses on Quality Management Systems (as per IS/ISO 9001) ISO/ IEC 17025 assessors for Testing (other than medical) & Calibration laboratories ISO 2700/2022 assessors. ISO 17065

Job Title: QA Engineer Location: Mumbai Department: QA Job Summary: The role of an Engineer in the Quality Assurance/Quality Control (QA/QC) Department is vital in ensuring that company meet quality standards and comply with regulations. This position involves implementing quality control procedures, conducting Audits, and collaborating with various departments to maintain high-quality standards. Knowledge & Experience in Laboratory Quality Management System and Internal Audit as per IS/ISO/IEC 17025:2017 & ISO/IEC 17065 is must. Key Responsibilities: Regulatory Compliance: Ensure compliance with relevant regulatory standards and certifications. Conduct quality audits to identify areas for improvement and implement corrective actions. Stay up-to-date on changes in regulations affecting the industry. Collaborate with regulatory affairs teams to facilitate audits and inspections. Quality Assurance: Develop and implement quality assurance processes and procedures. Ensure compliance with industry standards, regulations, and customer requirements. Conduct internal audits to assess adherence to quality management systems. Quality Control: Perform inspections and tests on equipment, Utilize various testing equipment and methods to assess product quality. Establish and enforce product quality acceptance criteria. Documentation and Record Keeping: Maintain accurate and detailed records of quality inspections and test results. Prepare and update quality documentation, including standard operating procedures (SOPs) and work instructions. Training and Education: Provide training to testing engineers and other relevant teams on quality standards and procedures. Stay informed about industry best practices and updates in quality control methodologies. Developing the competency levels of the employees and guiding and conducting regular training programmes. Communication: Communicate quality standards and expectations to all relevant stakeholders. Collaborate with other departments to address quality concerns and implement improvements. Provide regular updates to management on the status of quality control activities. Continuous Monitoring and Evaluation: Implement continuous monitoring systems to track and evaluate quality metrics. Establish key performance indicators (KPIs) for quality control. Regularly assess the effectiveness of quality processes and make adjustments as needed. Education: Bachelors degree/diploma in Electronics/Telecommunication/Computers/IT Proven experience in quality assurance and quality control roles. Knowledge of quality management systems and standards (IS/ISO/IEC 17025:2017, ISO/IEC 17065, NIST, NABL, OWASP etc.). Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Certifications/Trainings, Good to have. Lead Assessors Courses on Quality Management Systems (as per IS/ISO 9001) ISO/ IEC 17025 assessors for Testing (other than medical) & Calibration laboratories ISO 2700/2022 assessors. ISO 17065

About The Role : Do: Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers

Job Summary: The Assistant Manager - Marketing Operations will oversee marketing activity planning, budget management, procurement processes, and the execution of ATL/BTL activities. This role involves coordinating with finance, creative, and logistics teams to ensure the timely delivery of resources for all marketing initiatives, especially focusing on special campaigns, ANTHE and promotional activities. This individual will manage operational aspects and ensure alignment with the company's marketing goals and timelines. Key Responsibilities: 1. Marketing Activities Execution Plan and implement BTL and ATL activities in coordination with relevant teams. Ensure timely PR and PO process completion for all marketing activities. Work closely with the creative team to manage creative and video content production for promotional campaigns. 2. Budget Management & Reporting Submit weekly budget provisions and actual spend details to finance and share reports with the Head of Marketing. Prepare and share monthly expenditure reports using P.O. dumps with finance, ensuring accurate provisioning. Manage petty cash release and utilization for BTL activities, adhering to finance protocols. 3. Creative & Video Coordination Collaborate with internal teams and external vendors for the creation of ATL/BTL creatives and video ads. Ensure high-quality, on-brand marketing collateral is produced within set timelines. 4. Payment and Approval Processes Coordinate AA (Advertising Agency) reports and handle approvals for payment requisitions. Prepare payment approval documentation as required and oversee ANTHE test center payments by verifying and processing requests. 5. Promotional Material Management Manage the fulfillment and timely dispatch of promotional materials (e.g., canopies, executive bags, T-shirts, umbrellas) according to branch requirements. Collaborate with the logistics team to ensure timely and accurate delivery of materials to various branches. Key Performance Indicators (KPIs): • Timeliness: Ensure on-time execution of marketing activities, budget submissions, and delivery of promotional materials. • Budget Accuracy: Maintain and report accurate budget spending and provisioning details. • Creative Quality: Deliver high-quality, on-brand ATL/BTL creatives and videos. • Payment Processing: Ensure timely verification and release of payments for AA reports, ANTHE test centers, and other vendors. • Material Fulfillment: Meet deadlines for branch-specific promotional material requests with a high degree of accuracy. Qualifications & Skills: • Masters degree in Marketing, Business Administration, or a related field. • Minimum of 5-7 years of experience in marketing operations, with a focus on budget management and vendor coordination. • Strong organizational skills and attention to detail. • Proficiency in MS Office, particularly Excel and Google Sheets (spreadsheets) for budget tracking and reporting. • Knowledge of SAP/Sales Force would be an added advantage • Excellent communication skills and the ability to work collaboratively with cross-functional teams.

The Concurrent Audit Lead is responsible for overseeing and executing concurrent audits to ensure adherence to regulatory requirements, internal policies, and operational efficiency. This role involves evaluating risk management frameworks, internal controls, and operational compliance while providing strategic recommendations for process improvements. Roles and Responsibilities 1. Develop and implement a structured concurrent audit framework in alignment with industry best practices and regulatory guidelines. 2. Plan, execute, and oversee concurrent audits of financial, operational, and compliance processes across various business units. 3. Identify risks, discrepancies, and process inefficiencies, and provide actionable recommendations for risk mitigation and process enhancement. 4. Monitor key risk indicators and ensure timely reporting of audit findings to senior management and relevant stakeholders. 5. Prepare detailed audit reports with observations, risk implications, and recommendations for corrective actions. 6. Provide guidance and mentorship to audit team members, fostering a culture of continuous learning and improvement.

Summary Leading the implementation and governance of new process in sync with the existing Knowledge Management solutions, aligning them with business goals, establishing performance metrics, managing stakeholder relationships, and driving continuous improvement initiatives. The focus is on enhancing operational efficiency, optimizing knowledge and content management, and promoting organizational growth through process enhancement and collaboration with project teams. About the Role Senior Knowledge Management Specialist - Process Manager Location - Hyderabad #LI Hybrid About the Role : Leading the implementation and governance of new process in sync with the existing Knowledge Management solutions, aligning them with business goals, establishing performance metrics, managing stakeholder relationships, and driving continuous improvement initiatives. The focus is on enhancing operational efficiency, optimizing knowledge and content management, and promoting organizational growth through process enhancement and collaboration with project teams. Key Responsibilities: Understand and drive newly established processes, creating comprehensive documentation. Oversee the implementation and governance of new procedures. Collaborate with project teams to ensure processes are aligned with business goals. Establish process performance metrics, monitor key indicators, and provide regular updates to senior management. Proactively identify process and governance risks, dependencies, roadblocks and inefficiencies and take ownership to drive resolutions directly with stakeholders. Possess basic knowledge of Knowledge Management and Content Management. Understand the organization of knowledge content within solutions, such as knowledge pages, zones, menus, and taxonomies. Commit to learning about data privacy, legal, ethics, risk, and compliance requirements related to content and supporting stakeholders in adhering to these requirements within KM solutions. Develop and implement strategies for process improvement that enhance operational efficiency. : We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Essential Requirements: 11+ years of experience with business consulting, knowledge management, content management, or related in a consulting, corporate or enterprise environment. Possess basic knowledge of Knowledge Management and Content Management. Desirable Requirements: Project management experience and qualifications as plus. Experience working in multinational, multicultural environments required.

Position Summary: Position for Sr. Sales Engineer for Hyderabad Location Work You ll Do: Understanding the requirements of customers and ensure right Machines Sizing selection. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Identify emerging markets and market shifts while being fully aware of new products and competition status. Develop new business opportunities in multiple territories assigned for Injection Molding Machines. Ensuring the timely submission of quotation keeping constant follow up to convert into the business. Monitoring and ensuring order Submission in Big Machines and process enhancement. Maintaining Sales Pipeline, present sales, revenue and expenses reports and realistic forecasts to the senior team. Team: He will be part of Sales team and responsible for Sales for allocated Territory in Telangana Andhra Pradesh Basic Qualifications: BE/B.Tech - Mechanical with experience of 6 to 12 years in Direct Sales (Selling of Machines and Capital Equipment). Preferred Qualifications: Good Communication, presentable personality Preferably should be local candidate Should be able to communicate in Telugu, Hindi English

Position Summary: Position for Sr. Sales Engineer for Hyderabad Location Work You ll Do: Understanding the requirements of customers and ensure right Machines Sizing selection. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Identify emerging markets and market shifts while being fully aware of new products and competition status. Develop new business opportunities in multiple territories assigned for Injection Molding Machines. Ensuring the timely submission of quotation keeping constant follow up to convert into the business. Monitoring and ensuring order Submission in Big Machines and process enhancement. Maintaining Sales Pipeline, present sales, revenue and expenses reports and realistic forecasts to the senior team. Team: He will be part of Sales team and responsible for Sales for allocated Territory in Telangana Andhra Pradesh Basic Qualifications: BE/B.Tech - Mechanical with experience of 6 to 12 years in Direct Sales (Selling of Machines and Capital Equipment). Preferred Qualifications: Good Communication, presentable personality Preferably should be local candidate Should be able to communicate in Telugu, Hindi English

1. Technical Support Deliver Level 2 and Level 3 support by tackling complex technical issues and ensuring swift resolution. 2. Data Analysis Perform detailed data analysis to pinpoint opportunities for process enhancement and performance optimization. 3. Deployment and Configuration Azure Infrastructure 4. Documentation and Reporting Accurately document processes, track performance metrics, and prepare comprehensive reports. 5. Client Interaction Leverage strong communication and clientfacing skills to effectively engage with stakeholders and meet their needs. 6. Collaboration Collaborate effectively within a team setting, providing support for enterprise technical support, IT functions, or technical engineering. Mandatory skill sets Proficiency in handling Azure Infrastructures and managed ETL related deployments. Experience with AAS is beneficial. Preferred skill sets Certification in one is mandatory (AZ 104 / AZ 204) Strong skills in documentation and reporting. A team player with the flexibility to work in rotational shifts and on weekends. Mandatory skill sets L2/L3 Support Preferred skill sets Proficiency in handling Azure Infrastructures and managed ETL related deployments

We are seeking a dynamic and results-driven Account Manager in our team for our compliance business programs , specifically focused on our cross-border trade compliance programs. This role is pivotal in driving the growth and success of our seller base and relevant products , with a particular emphasis on recruiting, on boarding, launching, and ensuring units delivery/commitment from our cross-border Products/program. The position requires close collaboration with brokers, partners, and product teams to create a seamless ecosystem for cross-border trade. This role offers an exciting opportunity to shape the future of our cross-border programs and drive significant business growth. The ideal candidate will be a strategic thinker with a hands-on approach, capable of navigating complex international business landscapes while delivering exceptional results. Key job responsibilities 1. Program Support and Growth: - Execute strategies to recruit new sellers into cross-border programs - Research high-potential markets and seller segments - Contribute to improving onboarding materials 2. productivity - Support sellers in overcoming operational barriers - Monitor cross-border performance metrics 3. Stakeholder Collaboration: - Work with cross-functional teams (product, logistics, compliance) - Participate in program meetings and provide updates - Maintain relationships with sellers and internal partners - Document and share seller feedback by performing Basic Quantitative and Qualitative Analysis of Market Research Data 4. Data Analysis and Reporting: - Produce basic intelligence reports, presentations, and summaries for specific business needs and provide actionable insights to inform feature-level decisions and improve product design. - Identify and communicate performance trends - Flag opportunities for program optimization 5. Process Enhancement: - Follow established processes for recruitment and onboarding - Suggest and document improvements based on experience - Support process improvement initiatives - 2+ years of sales or account management experience - 2+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers

Oversee end-to-end manufacturing operations, ensuring efficiency, quality, and cost control. Develop strategies, manage production teams, optimize processes, ensure compliance, and drive continuous improvement to meet business goals.

about the role Data Strategy Development: Define and implement a data strategy aligned with the organizations goals and transformation initiatives. Translating needs: A DPO acts as a translator between data engineers, data analysts, and end users. They collect business needs and translate them into requirements for data engineers. Prioritizing requirements: A DPO prioritizes the most critical requirements. Data Dictionary Management: Create, maintain, and update a comprehensive data dictionary to ensure consistency and clarity in data usage. Participate, as Data Delegate PO, in the Platform Data Squad, ensuring that Project management requirements are correctly prioritized. Own the categorization of data between the different tools. Data Integration: Working in conjunction with CTIO, Internal stakeholders and source tool owners, oversee the integration of data from various sources, ensuring consistency and accuracy. Data Field Optimization: Identify and optimize data fields to maximize their value for the business. Stakeholder Collaboration: Work closely with stakeholders to understand their data needs and ensure data products meet their requirements. Making decisions: A DPO makes decisions about the products features and priorities. Driving adoption: A DPO drives adoption of the data product with data analysts and consumers. Ensuring data quality: A DPO ensures that the data used in the data product is clean, secure, and adheres to company-wide governance policies. Data Governance: Establish and enforce data governance policies and standards including Data retention to ensure data quality and compliance. Product Roadmap: Develop and manage the product roadmap for data products, prioritizing features and enhancements based on business needs. Measuring and tracking value: A DPO measures and tracks the value the product delivers to the business and customers. Work with Product Owners to determine how we will utilize AI to maximize the value of the data we have. Work with CTIO and business owners to define and implement ingestion of data to the EDH. Work with internal teams to determine the data we need to build the appropriate dashboards we require to track the metrics agreed ( to improve both the performance of individual projects and our overall results across the board) Continuous Improvement: Promote a culture of continuous improvement by identifying and implementing process enhancement and collecting feedback from various sources about you key accountabilities key result / decision areas (outcomes) Develop and execute a data strategy. Create and maintain a data dictionary. Optimize data fields for business value. Collaborate with stakeholders to meet their data needs. Establish and enforce data governance policies. Develop and manage the product roadmap. Monitor and analyze data product performance. Identify and implement process enhancements. Alignment of data initiatives with organizational goals and successful implementation of the strategy. Consistent and clear data definitions and usage across the organization. Enhanced data utilization and increased business value from data assets. High stakeholder satisfaction and data products that meet business requirements. High data quality and compliance with governance standards. Prioritized and timely delivery of data product features and enhancements Data-driven insights and recommendations for product improvements. Improved efficiency and effectiveness of data management processes. department Orange Business International Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Job Purpose : The objective of the Manager - Credit Administration is to oversee and manage all aspects of credit administration processes, ensuring accuracy, compliance, and efficiency. This role involves issuing sanctioned letters, verifying pre-disbursal documents, coordinating with operations, managing security perfection, monitoring post-disbursal documents, generating MIS reports, and driving process mapping and improvement initiatives to support the business. Main Accountabilities : . Issuance of Sanctioned Letters: Prepare and issue sanctioned letters to clients, outlining the terms and conditions of credit facilities. Pre-Disbursal Document Verification: Verify and validate pre-disbursal documents and documentation for accuracy and completeness. Coordinate with the operations department for data input and file maintenance. Security Perfection and Charge Creation: Ensure the proper perfection of security and the creation of appropriate charges for assets securing the credit facility. File necessary documentation with the Registrar of Companies (ROC) as required. Document Maintenance and Updation: Maintain an organized record of all credit-related documents and ensure they are kept up-to-date. Monitor and manage document expiration and renewals. Post-Disbursal Document Follow-up: Supervise the follow-up process for post-disbursal documents (PDD) from clients. Maintain records of PDDs and ensure their completeness. Deferral MIS: Prepare Management Information System (MIS) reports related to deferral cases. Track and report on deferral conditions in line with sanction terms. Security Creation and Follow-up: Oversee the process of creating security instruments and follow up to ensure timely completion. Maintain records of security creation and compliance. MIS on Revenue Leakages: Generate MIS reports to identify revenue leakages as per sanction conditions. Implement corrective actions to minimize revenue losses. Process Mapping and Improvement: Map credit administration processes, identify areas for improvement, and develop process enhancement initiatives. Collaborate with teams to implement process improvements to enhance efficiency and compliance. Qualifications - Minimum Degree: MBA in Finance/ CA

Planning Production & delivery schedule & manage supply chain. Coordinate with clients about their requirement schedule & fullfilling customer requirement in time reasonable customer expectations. Lead a team of 5-6 production/ logistics managers. Perks and benefits Perks

The MR will ensure that all quality-related activities align with the organizations goals, objectives, and regulatory requirements This role requires close collaboration with all Centre of Excellence (COEs) to promote a culture of quality and drive process excellence Key Responsibilities :QMS Implementation Maintenance:Develop, implement, and maintain the Quality Management System (QMS) in accordance with ISO 9001:2015 standards Ensure that the QMS processes are established, implemented, and maintained effectively across the organization Management Review:Organize and lead Management Review meetings, ensuring that top management is fully informed of the QMS performance, including any needed improvements Prepare and present data on the performance of the QMS, including key performance indicators (KPIs), audit findings, and customer feedback Internal Audits:Plan, schedule, and conduct internal audits to ensure the QMS meets ISO 9001:2015 requirements Identify non-conformities and opportunities for improvement, and work with relevant departments to develop and implement corrective actions Document Control:Manage the control of documents and records within the ManGo System, ensuring that they are accurate, current, and readily accessible to relevant personnel Ensure that all quality-related documentation is in compliance with ISO 9001:2015 standards Continuous Improvement:Promote a culture of continuous improvement within the organization by identifying areas for process enhancement and efficiency Lead or participate in quality improvement projects, including root cause analysis and problem-solving activities Training Development:Provide training and support to staff on ISO 9001:2015 requirements and the organizations QMS Ensure that all employees are aware of their roles and responsibilities within the QMS Customer Satisfaction:Monitor and analyze customer feedback and complaints to ensure customer satisfaction Implement corrective actions to address customer concerns and improve overall quality External Audits Certification:Serve as the primary point of contact for external auditors and certification bodies Prepare for and coordinate external audits, ensuring that the organization maintains its ISO 9001:2015 certification Qualifications: Education:Bachelor s / Masters degree in any discipline Experience:Minimum of 5-8 years of experience as a Management Representative, with a focus on ISO 9001:2015 Proven experience in managing a QMS and leading internal audits Certifications:ISO 9001:2015 Lead Auditor Six Sigma or Lean certifications are a plus Skills:Strong knowledge of ISO 9001:2015 standards and requirements Excellent communication, leadership, and organizational skills Proficiency in QMS software and tools Ability to work collaboratively with cross-functional teams Personal Attributes:Detail-oriented with strong analytical skills Proactive and self-motivated with the ability to work independently Strong problem-solving skills and the ability to think critically Commitment to upholding the highest standards of quality

Project Role : Service Delivery Operations Representati Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills : Microsoft 365 Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Graduation Summary :As a Service Delivery Operations Representative, you will be responsible for assigning and managing work assignments, driving people management activities for the delivery team, and ensuring service delivery quality and cost. You will play a crucial role in managing the overall operations and ensuring smooth service delivery. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Manage work assignments and ensure timely completion. Drive people management activities for the delivery team. Ensure service delivery quality and cost effectiveness. Collaborate with cross-functional teams to resolve issues and improve processes. Identify areas for improvement and implement process enhancements. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft 365. Strong understanding of service delivery operations. Experience in managing work assignments and ensuring timely completion. Excellent communication and interpersonal skills. Good To Have Skills:Experience with IT service management tools. Additional Information: The candidate should have a minimum of 2 years of experience in Microsoft 365. This position is based at our Bengaluru office. A Graduation degree is required. Qualifications Graduation