3.0 - 5.0 years

4 - 8 Lacs

hyderabad

Work from Office

Do: Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Mandatory Skills: Geographic Info. Systems(Car support).Experience: 3-5 Years.

Posted Date not available

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Deputy Manager - AML Alert Remediation SBI Card

3.0 - 7.0 years

5 - 9 Lacs

gurugram

Work from Office

About the company At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage a team of analysts for conducting watchlist screening of applicants and monitoring daily transactions to identify potential Money Laundering/Terrorist financing activities and report them for suitable remedial action. Role Accountability Resolve system generated AML alerts as per agreed SLAs and ensure 100% monitoring coverage of all watchlists/suspicious transactions Follow Standard Operating Procedure for wing to wing closure of an alert including Alert Review, Updation of Comments, Alert Allocation, Resolve an alert, Report updation for watchlist screening process Create, Analyze and closely monitor the suspicious transaction trends, processes, customer behavior patterns, platform gaps and ensuring required process improvements are implemented Perform risk categorization of all corporate and retail customers on a periodic basis as mandated by RBI Perform monitoring for high value refund cases to spot potential money laundering intent and share findings with the AML lead for remediation Ensure implementation of digitization/process enhancement initiatives by participating in BRD preparation, UAT and sign off Generate and publish Alert Reports with relevant stakeholders as per the business agreed frequency Ensure timely preparation of regulatory reports for regulatory filing (STR, NTR, CTR, CBWT) Ensure appropriate resource availability for seamless completion of periodic DR drills Measures of Success Timely closure of daily alerts Alert report publication as per agreed frequency Timely and accurate regulatory report preparation No adverse observations in internal/external audits Timely and accurate MIS/business dashboard preparation Process adherence as per MOU Technical Skills / Experience / Certifications Knowledge of AML processes & tools (World check/SAS/Actimize/Livingston etc.) Knowledge of interpreting Dow Jones watchlist & news from an AML standpoint IIBF/CAMS/CFCS/CAMI Certification Competencies critical to the role Analytical Ability Detail Orientation Decisiveness Process Orientation Market Awareness Qualification Graduation in any discipline Preferred Industry FSI

Posted Date not available

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