106 Process Enhancement Jobs - Page 3

Travel (Domestic or International) 10"15% (client meetings, workshops, or internal coordination) As a Financial Crime Compliance (FCC) Specialist you will play a dual-role in our Delivery ecosystem. You will spend approximately 70% of their time on production/Quality deliverables such as KYC onboarding, periodic reviews, EDD, screening and risk assessments. The remaining 30% will be dedicated to QA oversight, process enhancement, and innovation initiatives that elevate the FCC function. This role is suited for professionals who thrive in detail-oriented work while also contributing to the broader compliance strategy, quality culture, and continuous improvement. You are a subject matter expert in KYC or AML investigation or Fraud domain. Your areas of focus will be to ensure compliance with regulatory requirement and conduct regular reviews and audits of KYC records to identify areas of improvement. This is an individual contributor role that balances production delivery , checker-level quality control , and advisory support. We are seeking individuals with a high level of client orientation and customer focus, demonstrates flexibility with positive attitude, experience in consulting, Quality review, delivery support with strong financial crime compliance expertise and ability to proactively solve problem. Key Responsibility: Up to 70% of production Delivery that include both Maker/Checker role in KYC delivery (Production Quality Reviews Surge Support Any Other Delivery Support for Existing & New Programs Up to 30% involvement in consulting area that include Perform RCAs Error Analysis Client Interaction Stakeholders' Alignment Training support Identifying Policy or Procedural Gap, Sharing best practice, Innovation Initiative Detailed Responsibility: A specialist member of the team responsible for providing high-value technical KYC support to the KYC team and ensuring due diligence has been completed in accordance with the guidelines and regulation Perform or review complex KYC due diligence on all client types (corporates, funds, trusts, offshore entities, etc.) including onboarding, periodic reviews, and event-driven refresh Act as "checker" or quality controller for KYC files, ensuring consistency, completeness, and risk rationale before final submission Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality Seek to perform an independent quality check of client profile updates during the Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth/Funds, Sanctions, PEP, and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies Liaising with different stakeholders to manage work pipeline effectively Willingness to contribute across multiple functional areas"production, advisory, process improvement, and innovation"as business needs evolve Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects. Act as a strategic advisor during solutioning, transitions, or KYC transformation initiatives Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities Work closely with stakeholders to address escalated KYC issues and to ensure seamless customer satisfaction Stay updated on industry trends, regulatory changes, and emerging risks, ensuring that the team is equipped with the latest knowledge Conduct root cause analysis (RCA) on errors or process gaps Establish and maintain relationships with key stakeholders across departments Assist in preparing training material or delivering workshops to build domain knowledge across teams. Required Qualification: Bachelors Degree with Minimum of 3-5 years of hands-on experience in KYC operations, AML or Fraud domain with some experience in quality control or review processes preferred within the financial industry Deep knowledge of global AML, KYC, and fraud compliance frameworks (FATF, FinCEN OFAC, EU AMLD, UK FCA, etc.). Strong problem-solving skills and a proactive approach to identifying and resolving challenges Results-driven with a focus on achieving quality and compliance outcomes Strong critical thinking skills with an emphasis on identifying root causes and finding innovative solutions Strong attention to detail and ability to follow established procedures Ability to multi-task, work independently and establish a cooperative and collaborative working relationship Excellent Written and Verbal communication and documentation skills Willingness and ability to travel 10-15% of the time, as required by project and client needs US, UK or Canada Visa would preferably be an added advantage Professional certifications such as ACAMS , ICA , CFE or equivalent are highly preferred .

Travel (Domestic or International) 10"15% (client meetings, workshops, or internal coordination) As a Financial Crime Compliance (FCC) Specialist you will play a dual-role in our Delivery ecosystem. You will spend approximately 70% of their time on production/Quality deliverables such as KYC onboarding, periodic reviews, EDD, screening and risk assessments. The remaining 30% will be dedicated to QA oversight, process enhancement, and innovation initiatives that elevate the FCC function. This role is suited for professionals who thrive in detail-oriented work while also contributing to the broader compliance strategy, quality culture, and continuous improvement. You are a subject matter expert in KYC or AML investigation or Fraud domain. Your areas of focus will be to ensure compliance with regulatory requirement and conduct regular reviews and audits of KYC records to identify areas of improvement. This is an individual contributor role that balances production delivery , checker-level quality control , and advisory support. We are seeking individuals with a high level of client orientation and customer focus, demonstrates flexibility with positive attitude, experience in consulting, Quality review, delivery support with strong financial crime compliance expertise and ability to proactively solve problem. Key Responsibility: Up to 70% of production Delivery that include both Maker/Checker role in KYC delivery (Production Quality Reviews Surge Support Any Other Delivery Support for Existing & New Programs Up to 30% involvement in consulting area that include Perform RCAs Error Analysis Client Interaction Stakeholders' Alignment Training support Identifying Policy or Procedural Gap, Sharing best practice, Innovation Initiative Detailed Responsibility: A specialist member of the team responsible for providing high-value technical KYC support to the KYC team and ensuring due diligence has been completed in accordance with the guidelines and regulation Perform or review complex KYC due diligence on all client types (corporates, funds, trusts, offshore entities, etc.) including onboarding, periodic reviews, and event-driven refresh Act as "checker" or quality controller for KYC files, ensuring consistency, completeness, and risk rationale before final submission Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality Seek to perform an independent quality check of client profile updates during the Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth/Funds, Sanctions, PEP, and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies Liaising with different stakeholders to manage work pipeline effectively Willingness to contribute across multiple functional areas"production, advisory, process improvement, and innovation"as business needs evolve Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects. Act as a strategic advisor during solutioning, transitions, or KYC transformation initiatives Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities Work closely with stakeholders to address escalated KYC issues and to ensure seamless customer satisfaction Stay updated on industry trends, regulatory changes, and emerging risks, ensuring that the team is equipped with the latest knowledge Conduct root cause analysis (RCA) on errors or process gaps Establish and maintain relationships with key stakeholders across departments Assist in preparing training material or delivering workshops to build domain knowledge across teams. Required Qualification: Bachelors Degree with Minimum of 3-5 years of hands-on experience in KYC operations, AML or Fraud domain with some experience in quality control or review processes preferred within the financial industry Deep knowledge of global AML, KYC, and fraud compliance frameworks (FATF, FinCEN OFAC, EU AMLD, UK FCA, etc.). Strong problem-solving skills and a proactive approach to identifying and resolving challenges Results-driven with a focus on achieving quality and compliance outcomes Strong critical thinking skills with an emphasis on identifying root causes and finding innovative solutions Strong attention to detail and ability to follow established procedures Ability to multi-task, work independently and establish a cooperative and collaborative working relationship Excellent Written and Verbal communication and documentation skills Willingness and ability to travel 10-15% of the time, as required by project and client needs US, UK or Canada Visa would preferably be an added advantage Professional certifications such as ACAMS , ICA , CFE or equivalent are highly preferred .

FCC Advisory & Delivery Support Group Designation Associate Process Manager Location: Pune/ Mumbai,Navi Mumbai,Thane,Mumbai,Chandigarh,Mohali,Pune,Gurugram,Coimbatore,Mumbai Suburban,Bengaluru,Dombivli,Chennai,Chand,Panchkula,Pimpri-Chinchwad,Panvel, Ulhasnagar,Kharar, Hyderabad,New Delhi,Noida,Ahmedabad, Bhiwandi,Manesar, Tiruppur, Tambaram,Greater Noida,Gandhinagar,Kharghar,Palakkad,Sohna, Faridabad, Ghaziabad,Badlapur,,Andheri,Whitefield,Kalyan,Secunderabad, Vashi, Gachibowli, Delhi, Belapur, Kalyan, Borivali, Dwarka, Kandivali, Indiranagar, Indirapuram, Airoli, Andheri, Koramangala, Kukatpally Travel (Domestic or International) 10"15% (client meetings, workshops, or internal coordination) As a Financial Crime Compliance (FCC) Specialist you will play a dual-role in our Delivery ecosystem. You will spend approximately 70% of their time on production/Quality deliverables such as KYC onboarding, periodic reviews, EDD, screening and risk assessments. The remaining 30% will be dedicated to QA oversight, process enhancement, and innovation initiatives that elevate the FCC function. This role is suited for professionals who thrive in detail-oriented work while also contributing to the broader compliance strategy, quality culture, and continuous improvement. You are a subject matter expert in KYC or AML investigation or Fraud domain. Your areas of focus will be to ensure compliance with regulatory requirement and conduct regular reviews and audits of KYC records to identify areas of improvement. This is an individual contributor role that balances production delivery , checker-level quality control , and advisory support. We are seeking individuals with a high level of client orientation and customer focus, demonstrates flexibility with positive attitude, experience in consulting, Quality review, delivery support with strong financial crime compliance expertise and ability to proactively solve problem. Key Responsibility: Up to 70% of production Delivery that include both Maker/Checker role in KYC delivery (Production Quality Reviews Surge Support Any Other Delivery Support for Existing & New Programs Up to 30% involvement in consulting area that include Perform RCAs Error Analysis Client Interaction Stakeholders' Alignment Training support Identifying Policy or Procedural Gap, Sharing best practice, Innovation Initiative Detailed Responsibility: A specialist member of the team responsible for providing high-value technical KYC support to the KYC team and ensuring due diligence has been completed in accordance with the guidelines and regulation Perform or review complex KYC due diligence on all client types (corporates, funds, trusts, offshore entities, etc.) including onboarding, periodic reviews, and event-driven refresh Act as "checker" or quality controller for KYC files, ensuring consistency, completeness, and risk rationale before final submission Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality Seek to perform an independent quality check of client profile updates during the Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth/Funds, Sanctions, PEP, and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies Liaising with different stakeholders to manage work pipeline effectively Willingness to contribute across multiple functional areas"production, advisory, process improvement, and innovation"as business needs evolve Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects. Act as a strategic advisor during solutioning, transitions, or KYC transformation initiatives Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities Work closely with stakeholders to address escalated KYC issues and to ensure seamless customer satisfaction Stay updated on industry trends, regulatory changes, and emerging risks, ensuring that the team is equipped with the latest knowledge Conduct root cause analysis (RCA) on errors or process gaps Establish and maintain relationships with key stakeholders across departments Assist in preparing training material or delivering workshops to build domain knowledge across teams. Required Qualification: Bachelors Degree with Minimum of 3-5 years of hands-on experience in KYC operations, AML or Fraud domain with some experience in quality control or review processes preferred within the financial industry Deep knowledge of global AML, KYC, and fraud compliance frameworks (FATF, FinCEN OFAC, EU AMLD, UK FCA, etc.). Strong problem-solving skills and a proactive approach to identifying and resolving challenges Results-driven with a focus on achieving quality and compliance outcomes Strong critical thinking skills with an emphasis on identifying root causes and finding innovative solutions Strong attention to detail and ability to follow established procedures Ability to multi-task, work independently and establish a cooperative and collaborative working relationship Excellent Written and Verbal communication and documentation skills Willingness and ability to travel 10-15% of the time, as required by project and client needs US, UK or Canada Visa would preferably be an added advantage Professional certifications such as ACAMS , ICA , CFE or equivalent are highly preferred . Join our team and leverage your expertise to help us deliver top-notch solutions in the ever-evolving landscape of Financial Crime Compliance. For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

: Job TitleOperations Expert, Associate LocationBangalore, India Role Description The Financial Crime Control Continuous Improvement Centre of Excellence (FCCI CoE) operates within the Financial Crime Risk and Compliance Monitoring & Assurance function under CB IB Operations and Controls. While maintaining segregation, FCCI collaborates closely with the front office and supports Accountable Client Owners (ACOs) in reviewing Account Activity Reviews (AARs) and assessing the Expected Nature and Purpose of Relationship (ENPR). FCCI drives continuous improvement initiatives to optimize operational frameworks, enhance process efficiency, and strengthen risk management controls. You will act as a dedicated Corporate Bank global coordinator between ACOs, business support teams, and other key stakeholders including technology, AFC, KYC Operations, MI, quality control, and assurance. You will drive the AAR/ENPR attestations process with a strong focus on data completeness, timely execution, and quality. Additionally, you will play a key role in implementing continuous improvements to strengthen operational controls and overall effectiveness. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Monitor the Corporate Bank AAR/ENPR pipeline and ensure that required tasks are released according to the agreed timeframe for all events, including NRD, EDR, and Annual AAR. Manage the allocation of AAR/ENPR tasks to the relevant ACO/support team and ensure reallocation where necessary. Prepare and publish regular and ad hoc Management Information (MI) reports, reconciling and enriching data by leveraging various centralized data sources to ensure accuracy and completeness. Act as the central point of contact for AAR-related queries and issues, serving as an escalation point for ACOs, business support, and outreach teams. Facilitate the resolution of overdue Account Activity Reviews (AARs) through proactive follow-ups and coordination with ACOs and the Quality Control team. Review QC and QA failures, conduct root cause analysis, and support ACOs with the remediation and resubmission of attestations. Manage and respond to mailbox queries from business and support teams, ensuring timely resolution or escalation. Maintain an issues log and actively follow up or escalate key dependencies where required for quick resolution of issues. Identify and implement process enhancements to improve efficiency, accuracy, and effectiveness in transaction monitoring and risk management. Draft and maintain process documents, Key Operating Documents (KODs), and PowerPoint presentations to support governance, training, and operational improvements. Establish and maintain strong collaborative partnerships with key stakeholders to enhance coordination, streamline workflows, and drive process improvements in financial crime risk management. Your skills and experience 8+ years of experience in Account Activity Reviews or KYC operations Ability to collect, interpret, and reconcile large and complex data sets from multiple sources to derive meaningful insights and drive decision-making. Advanced Excel skills (macros, power query, pivot tables, and complex formulas) for MI reporting. Experience with Power BI, Tableau, Python or SQL is advantageous. Strong risk management capabilities, with expertise in KYC controls related to the client lifecycle. Understanding of Investment and Corporate Banking products and middle office operations. Ability to work independently, solve business problems, and demonstrate a proactive, inquisitive, and problem-solving mindset in a fast-paced environment. Team leadership experience or the ability to mentor and train junior team members. Excellent collaboration and stakeholder management skills, with the ability to build and maintain relationships across business, compliance, technology, and operational teams. Strong communication skills in English, with proficiency in MS Outlook and PowerPoint. How well support you

: Job Title QA & Testing Portfolio Manager, VP LocationPune, India Role Description Risk & Control helps Corporate Bank (CB) Operations proactively manage the right risks and build and sustain efficient controls. Embedded in this function are senior Quality Assurance Lead Reviewers responsible to lead and implement a quality assurance (QA) program for high-risk manual processes across Corporate Bank Operations. Activities include performing review of the manual processes versus the QA framework, identifying exceptions and areas of remediation, and reporting of results to senior management. Additionally, the role will be heavily interacting with respective coverage areas and reporting and advising on proper control functions, process enhancements, policy/procedure revisions, and training needs. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Lead and conduct QA reviews of complex high risk manual processes performed by various Corporate Banks Operations units across businesses and locations Utilize quantitative and qualitative methods to measure quality and outcomes resulting from the QA review Provide consolidated management information of QA reviews within their coverage areas to ExCo, Senior Management, and other key stakeholders Prepare and submit summaries of QA reviews and report to the business units and other stakeholders Identify and monitor through resolution any exceptions and self-identified issues (SIIs) from QA reviews Maintain documentation relating to the review and test results, and storing them in a centralized repository Assist in the development of standard templates and Key Operating Procedures (KOPs) for the Technology and Operations units Conduct periodic assessments to evaluate effectiveness and efficiency of implemented process controls Support Operations teams in identifying process improvement opportunities Effectively manage and lead a team of reviewers Review and challenge the remediation and closure of complex audit issues and SIIs Your skills and experience The role requires the VP to have significant experience in leading and conducting QA reviews as follows: Solid understanding of QA principles Experience in running effective QA reviews Ability to remain objective and to independently assess processes in CB operational areas Maintain an effective working relationship with the various CB Ops teams Inquisitive and probing approach to problem solving and general assessment Strong analytical skills, high attention to detail, solid organizational and interpersonal skills Ability to communicate effectively to senior management and other key stakeholders Strong ability to interact with, collaborate, communicate and influence individuals at all levels Effective problem solving and decision making capability Experience operating in a complex, global business Excellent written, oral, and presentation skills Profound knowledge and experience of various Operational and IT environments Ability to work in fast paced environment Open minded, able to share information, transfer knowledge and expertise to team members Keeps pace with technical/operational innovation & maintains understanding of the COO processes Proficient with MS Office programs (Excel, PowerPoint, Project, etc.) How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job TitleOperations Expert, AVP LocationBangalore, India Role Description The Financial Crime Control Continuous Improvement Centre of Excellence (FCCI CoE) operates within the Financial Crime Risk and Compliance Monitoring & Assurance function under CB IB Operations and Controls. While maintaining segregation, FCCI collaborates closely with the front office and supports Accountable Client Owners (ACOs) in reviewing Account Activity Reviews (AARs) and assessing the Expected Nature and Purpose of Relationship (ENPR). FCCI drives continuous improvement initiatives to optimize operational frameworks, enhance process efficiency, and strengthen risk management controls. You will act as a dedicated Corporate Bank global coordinator between ACOs, business support teams, and other key stakeholders including technology, AFC, KYC Operations, MI, quality control, and assurance. You will drive the AAR/ENPR attestations process with a strong focus on data completeness, timely execution, and quality. Additionally, you will play a key role in implementing continuous improvements to strengthen operational controls and overall effectiveness. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Monitor the Corporate Bank AAR/ENPR pipeline and ensure that required tasks are released according to the agreed timeframe for all events, including NRD, EDR, and Annual AAR. Manage the allocation of AAR/ENPR tasks to the relevant ACO/support team and ensure reallocation where necessary. Prepare and publish regular and ad hoc Management Information (MI) reports, reconciling and enriching data by leveraging various centralized data sources to ensure accuracy and completeness. Act as the central point of contact for AAR-related queries and issues, serving as an escalation point for ACOs, business support, and outreach teams. Facilitate the resolution of overdue Account Activity Reviews (AARs) through proactive follow-ups and coordination with ACOs and the Quality Control team. Review QC and QA failures, conduct root cause analysis, and support ACOs with the remediation and resubmission of attestations. Manage and respond to mailbox queries from business and support teams, ensuring timely resolution or escalation. Maintain an issues log and actively follow up or escalate key dependencies where required for quick resolution of issues. Identify and implement process enhancements to improve efficiency, accuracy, and effectiveness in transaction monitoring and risk management. Draft and maintain process documents, Key Operating Documents (KODs), and PowerPoint presentations to support governance, training, and operational improvements. Establish and maintain strong collaborative partnerships with key stakeholders to enhance coordination, streamline workflows, and drive process improvements in financial crime risk management. Your skills and experience 10+ years of experience in Account Activity Reviews or KYC operations Ability to collect, interpret, and reconcile large and complex data sets from multiple sources to derive meaningful insights and drive decision-making. Advanced Excel skills (macros, power query, pivot tables, and complex formulas) for MI reporting. Experience with Power BI, Tableau, Python or SQL is advantageous. Strong risk management capabilities, with expertise in KYC controls related to the client lifecycle. Understanding of Investment and Corporate Banking products and middle office operations. Ability to work independently, solve business problems, and demonstrate a proactive, inquisitive, and problem-solving mindset in a fast-paced environment. Team leadership experience or the ability to mentor and train junior team members. Excellent collaboration and stakeholder management skills, with the ability to build and maintain relationships across business, compliance, technology, and operational teams. Strong communication skills in English, with proficiency in MS Outlook and PowerPoint. How well support you

Join our team as a leader in Custody Securities Services Operations, where youll drive excellence in FX Processing. Your expertise will ensure flawless delivery and continuous process improvement. Be part of a dynamic environment that values innovation and customer satisfaction. Job Summary As a Custody Securities Services Operations Manager in the FX Processing function, you will ensure flawless delivery and process improvement. You will develop industry knowledge around FX and apply it for optimal process enhancement. Your role involves managing global stakeholders and implementing development plans for staff Job Responsibilities Execute daily BAU tasks efficiently within control frameworks. Manage Direct and Indirect FX transactions. Execute Spot and Forward FX transactions. Understand Treasury vs. Agent FX transactions. Navigate market requirements for exotic currencies. Apply knowledge of FX market regulations. Oversee FX market workflow from execution to settlement. Publish and review performance metrics regularly. Verify high-value FX transactions systematically. Manage Custody Middle Office FX Processing end-to-end. Handle FX exceptions and ensure closure. Required qualifications, capabilities, and skills Hold CA, MBA (Finance), or CFA. Be flexible to work night shifts. Understand FX workflows deeply with 10+ years experience. Serve global clients with a customer service attitude. Handle high transactional volume operations effectively. Innovate and identify risks in workflows. Lead, manage, and motivate team members. Preferred qualifications, capabilities, and skills Handle risk and quality issues effectively. Grasp concepts and procedures quickly. Solve problems with attention to detail. Lead by example through service excellence. Reward and recognize service excellence. Implement JPMC Compliance Policy. Ensure compliance with relevant laws and codes. Join our team as a leader in Custody Securities Services Operations, where youll drive excellence in FX Processing. Your expertise will ensure flawless delivery and continuous process improvement. Be part of a dynamic environment that values innovation and customer satisfaction. Job Summary As a Custody Securities Services Operations Manager in the FX Processing function, you will ensure flawless delivery and process improvement. You will develop industry knowledge around FX and apply it for optimal process enhancement. Your role involves managing global stakeholders and implementing development plans for staff Job Responsibilities Execute daily BAU tasks efficiently within control frameworks. Manage Direct and Indirect FX transactions. Execute Spot and Forward FX transactions. Understand Treasury vs. Agent FX transactions. Navigate market requirements for exotic currencies. Apply knowledge of FX market regulations. Oversee FX market workflow from execution to settlement. Publish and review performance metrics regularly. Verify high-value FX transactions systematically. Manage Custody Middle Office FX Processing end-to-end. Handle FX exceptions and ensure closure. Required qualifications, capabilities, and skills Hold CA, MBA (Finance), or CFA. Be flexible to work night shifts. Understand FX workflows deeply with 10+ years experience. Serve global clients with a customer service attitude. Handle high transactional volume operations effectively. Innovate and identify risks in workflows. Lead, manage, and motivate team members. Preferred qualifications, capabilities, and skills Handle risk and quality issues effectively. Grasp concepts and procedures quickly. Solve problems with attention to detail. Lead by example through service excellence. Reward and recognize service excellence. Implement JPMC Compliance Policy. Ensure compliance with relevant laws and codes.

Key Responsibilities Single-point claim coordination: Act as the dedicated contact for motor claims third-party, own damage, and theft to ensure smooth communication between client, insurer, police, surveyors, and garages . Claim filing & documentation: Promptly report accidents/thefts to police and insurers; collect FIRs, policy details, driver statements, vehicle photos, keys (for theft), and other required documents . Survey & assessment management: Work with surveyors to assess damage; review findings jointly and determine claim admissibility, settlement value, and NCB implications . Negotiation & settlement: Liaise with insurers to pursue cashless workshops or reimbursement; negotiate and finalize settlements effectively . Process enhancement: Develop and refine SOPs for motor claims; ensure efficient resource allocation and monitor key process metrics like TAT and claim costs . Qualifications & Experience Bachelor s degree (Insurance/Finance preferred). 2 5 years of hands on motor insurance claims experience (brokerage, TPA, insurer, or fleet operations). Strong familiarity with IRDAI regulations, policy terms, and required documentation. Excellent coordination and communication skills. Skilled in negotiation and analytical decision-making. Basic IT proficiency; experience with claims management systems desirable.

Operations Manager Key Responsibilities: • Oversee supply chain, inventory, and logistics management. • Ensure efficient distribution and dispatch of products. • Optimize operational processes to enhance service delivery and cost-effectiveness.

Operations Manager Key Responsibilities: • Oversee supply chain, inventory, and logistics management. • Ensure efficient distribution and dispatch of products. • Optimize operational processes to enhance service delivery and cost-effectiveness.

We are looking for a skilled professional with 8 to 14 years of experience to join our team as an Assistant Manager - Delivery Quality in Trichy, India. The ideal candidate will have a strong background in quality management and delivery. Roles and Responsibility Manage and oversee the delivery quality process to ensure high standards. Develop and implement quality control measures to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance processes. Analyze data and metrics to measure performance and make informed decisions. Provide training and coaching to team members on quality procedures. Identify and mitigate risks associated with quality control. Job Minimum 8 years of experience in quality management or a related field. Strong knowledge of quality control principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Strong communication and interpersonal skills. Experience in managing and leading teams. Familiarity with CRM/IT Enabled Services/BPO industry trends and best practices.

We are looking for a skilled professional with 5 to 10 years of experience to lead our regional mortgage operations unit in Mysore, driving high-quality customer experience while ensuring efficiency, compliance, and consistency. The ideal candidate will have a strong background in banking or financial services. Roles and Responsibility Investigate, collaborate on, and maintain operating policies and procedures for extending mortgage loans that conform to bank and industry standards. Review, respond to, and develop resolutions for compliance-related findings for the regional unit, serving as the first line subject matter expert for daily loan scenario questions. Interview, hire, train, coach, evaluate, and redirect team members for optimal performance. Ensure quality and production goals are met, monitoring workflow levels and redeploying resources as needed. Monitor and maintain established operations turn time and quality standards across processing, underwriting, and closing. Foster collaborative relationships with regional sales and operations units to ensure optimal communication and focus between sales and operations. Partner with sales production staff and other internal/external departments to establish loan performance expectations and monitor quality assurance and timeliness of processing / underwriting / closing workflow. Stay informed about changes related to the mortgage industry and bank changes affecting the mortgage department, suggesting process changes to ensure compliance. Collaborate with sales managers to ensure effective communication and alignment between sales and processing. Maintain consistency with main operations center policies, procedures, and workflow, incorporating market-specific practices for competitive advantage. Explore new technology options to enhance quality and efficiency, including due diligence of vendors and product onboarding. Ensure zero critical and repeated audit observations and manage open customer complaints within defined timelines. Analyze operational scorecards to identify root causes of exceptions and detect trends, identifying training opportunities, system or process enhancements, and performance development needs. Job Minimum 5 years of experience in banking or financial services. Strong knowledge of housing finance, branch operations, and retail operations. Excellent leadership and management skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving skills. Experience in managing and developing high-performing teams. A graduate degree is required for this position. Additional Info The company offers a dynamic and supportive work environment, with opportunities for growth and development.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-9 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize process enhancements. Analyze data and metrics to measure process performance and inform decision-making. Design and implement new processes and procedures to meet business objectives. Provide training and support to team members on new processes and procedures. Monitor and control processes to ensure adherence to quality standards. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively with cross-functional teams and stakeholders. Strong communication and interpersonal skills, with the ability to train and support team members. Experience with process improvement tools and techniques, such as Lean or Six Sigma. Strong knowledge of industry-specific regulations and standards, with experience in IT Services & Consulting.

Job Title: CLC Practice Training and Development Location: Mumbai/Pune Job Overview: As a CLC Practice Trainer in our Training and Development team, you'll lead the design and delivery of advanced KYC training for experienced professionals with 8+ years in the field. Your role involves collaborating with cross-functional teams, incorporating industry insights into modules, and contributing to process enhancements. Your expertise ensures our workforce stays abreast of KYC regulations, and your assessments measure the effectiveness of training, contributing to continuous improvement. If you're a seasoned KYC professional passionate about knowledge transfer, we invite you to shape our team's expertise and drive success in a dynamic environment. Responsibilities: Training Program Development: Design, develop, and deliver comprehensive KYC training programs for employees at various levels. Stay updated on industry best practices and regulations to incorporate into training modules. Experienced KYC Training: Conduct specialized training sessions for experienced professionals in the KYC domain, focusing on advanced concepts and practical applications. Provide mentorship and guidance to junior trainers within the team. Content Creation: Develop engaging training materials, including presentations, case studies, and assessments, tailored to the needs of experienced KYC professionals. Collaborate with subject matter experts to ensure accuracy and relevance of training content. KYC Process Improvement: Work closely with KYC operations teams to identify areas for process improvement and incorporate relevant insights into training programs. Provide feedback on the effectiveness of training initiatives and suggest adjustments as needed. Assessment and Evaluation: Create assessments and evaluation metrics to measure the success and impact of training programs. Analyze training outcomes and provide recommendations for continuous improvement. Qualifications: Bachelor's degree in Finance, Business, or a related field. Minimum of 8+ years of hands-on experience as a trainer in KYC operations within the financial industry. In-depth knowledge of KYC regulations, AML (Anti-Money Laundering), and CDD (Customer Due Diligence) processes. Strong analytical skills with the ability to identify patterns and anomalies. Excellent articulation and presentation skills. Preferred Qualifications: Certification in Training and Development or a related field. Previous experience in content creation/design Experience in using e-learning platforms and technology for training delivery. Previous experience in mentoring or coaching junior trainers eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

Do Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Mandatory Skills: Health and Welfare (HW). Experience5-8 Years.

Do Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience3-5 Years.

Should be from Jewelry Back ground only apply. Merchandise Strategy , Store Performance, ,Product Selection, Sales & Inventory Management, Team Leadership, Customer Insights, Budget & Finance, Stock & Supply, Stock Management. Required Candidate profile Should be from Jewelry Merchandising exp apply only. Merchandise Strategy , Product Selection, Sales & Inventory Mgt, Team Leadership, Customer Insights, ,Stock & Supply, Stock Mgt,

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Interaction Analyst is tasked with call listening/analysis and delivering actionable insights for query generation, contributing to process enhancement projects using the Speech Analytics tool. This role ensures the provision of valuable insights to the client through projects. What Youll Do: Primary Responsibilities: Collaborates with Business Analysts and Senior Business Analysts on team goals, offering strategic insights. Generates inputs from call listening that can be transformed into queries for actionable insights. Analyzes results and compiles data to aid in the development of queries and analytical goals in alignment with client agreements. Experience : Mandatory : A background as a quality auditor with a preference for those who have provided support for process enhancement to both external and internal stakeholders. Desirable : A minimum of 2 years experience in the current role, preferably engaging in projects related to customer interaction analysis or call evaluation, ideally within contact center environments. Experience with speech analytics platforms would be preferred. Required Skills and Attributes: An enquiring mind, curiosity and desire to understand why . Exceptional listening abilities, particularly in structured call analysis. The capacity to quickly grasp new technologies and the initiative to self-educate. Outstanding communication skills Well- Developed presentation skills Proficiency in PowerPoint and Excel A bachelors degree or an equivalent qualification What Were Looking For: All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role. Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

Role Overview : As our Clinical Quality Manager, you will play a pivotal role in enhancing clinical processes and maintaining regulatory compliance. You will spearhead quality improvement initiatives and ensure adherence to established clinical standards. The role demands a meticulous approach and a commitment to clinical excellence. Qualifications : BDS, BAMS, BHMS, Pharm D, BSMS, BNYS, BUMS 1-5 years of clinical experience Profound knowledge of medical terminology and clinical processes. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Excellent English communication, written and verbal. Strong attention to detail and analytical skills for complex data handling. Willing to work night shifts (9:30 PM to 6:30 AM) from our office at Elippode, Trivandrum. Responsibilities: Clinical Process Enhancement: Evaluate clinical procedures and documentation to identify areas for improvement, ensuring adherence to industry standards. Audits and Assessments: Conduct compliance audits and assessments to provide continuous improvement feedback and maintain industry compliance. Team Collaboration: Collaborate with clinical teams, guiding them on best practices and fostering a culture of clinical excellence. Data Analysis: Collect, analyze, and interpret clinical quality data and metrics for performance evaluation and decision-making. Client Audit Preparedness: Prepare and engage in client audits, including regular mock audits, ensuring preparedness and compliance. Reporting and Recommendations: Create comprehensive reports and presentations on quality findings, suggesting enhancement strategies. Quality Initiative Support: Assist in developing and implementing initiatives focused on enhancing quality standards. Regulatory Adherence: Stay updated on industry regulations, clinical guidelines, and best practices to ensure compliance and innovation. Effective Communication: Communicate quality-related issues and recommendations to stakeholders efficiently. Training Participation: Engage in quality-focused training and educational programs for continuous professional development. Benefits of Joining : Joining Ecorgy Solutions offers exposure to a dynamic healthcare environment, providing opportunities for professional growth and development in the field. We value your commitment to excellence and offer a supportive work culture. Benefits Include: EPF, ESI or Group Mediclaim policy after 6 months of joining and Gratuity; Rewards & growth based upon performance; professional development opportunities; training and mentorship programs. For more information on compensation and benefits, contact us at 9061161927. To apply, kindly send your resume to careers@ecorgysolutions.com Visit our office : ECORGY SOLUTIONS PVT LTD TC 41/2415, Elippode, Valiyavila, Thiruvananthapuram, 695006

Company Overview. KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.. KKR's Gurugram office provides best in class services and solutions to our internal stakeholders and clients, drive organization wide process efficiency and transformation, and reflect KKR's global culture and values of teamwork and innovation. The office will contain multifunctional business capabilities and will be integral in furthering the growth and transformation of KKR.. Team Overview. KKR is building out an enterprise Data Operations group to collect, manage, and harness the power of data across our diverse business activities. The Data Operation Centre of Excellence (CoE) is a cross functional team dedicated to formulating & driving KKR’s enterprise data management strategy while also providing the operation leverage required to bring these strategies/frameworks to life. The Data Ops CoE will consists of 2 focus areas (pillars); Data Management and Data Delivery.. Position Overview. The role is responsible for executing data management processes aimed at ensuring clean and quality data in the KKR data ecosystem. They will be part of KKR’s enterprise data group which collects, manages, and harnesses the power of data across our diverse portfolio investments. They will work collaboratively across the firm to set standards & best practices for data management while providing the operating leverage to centrally support the roll-out/ execution of these frameworks. Roles & Responsibilities. Operational Excellence. Develop specifications as well as testing and enhancing tools/applications in conjunction with the IT team to maintain complete, accurate and up to date data. Maintain consistent, accurate and complete data within KKR’s data ecosystem. Implement data quality controls leveraging industry best tools i.e. Collibra. Create and maintain data quality reporting functionality as per business needs. Ensure data governance practices and activities are embedded across business units. Execute and manage ad hoc data related projects within specified deadlines. Collibra workflow development and maintenance. Stakeholder Management. Collaborate with engineering and IT to support and make recommendations for enhanced digital reporting capabilities and automated data reconciliation. Communicate and work closely with relevant teams to close data gaps in a clear and timely manner. Serve as point of contact for data-related questions and updates from various internal and external groups, delivering ad-hoc analytics to answer key business questions in a timely manner. Reporting & Governance. Design and document standard operating procedures for data management. Implement and own best in class data governance practices; ensuring that data is well defined & transparently documented. Qualifications. Bachelor’s Degree or equivalent work experience required. 2-4 years of data operation experience in financial services. Experience in a multinational Financial Services organization and/or Private Equity preferred. Ability to manage standard reports, templates & dashboards. Ability to validate and review data. Ability to provide support for internal stakeholders by sending reminders of emails, filling timesheets, collecting information as per service requests. Ability to adhere to the compliance requirements of processes. Ability to develop and enhance data protection and management tools or applications. Ability to design and execute data management focusing on data governance and data quality activities.. Experience of using tool like Collibra is a must.. Systems/ Tools/ Application knowledge:. Experience with process design and process enhancement. Proficiency in data operations and data management. Advanced proficiency in Excel. Skills in a BI tool such as Power BI. Advanced SQL skills. Experience with Python is a plus. Displays high attention to detail. Demonstrates outstanding initiative and strong work ethic. Focuses on delivery excellence and accountability. Displays team-work orientation and is highly collaborative. Displays strong integrity and professionalism. Builds strong relationships with local and global colleagues. Demonstrates strong track record in accuracy and organization. Demonstrates excellent written, verbal, and interpersonal communication skills. KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.. Show more Show less

Trade Process Operations – Senior Associate / Junior Manager LocationMumbai DepartmentOperations – Trade Process (EQ/FO/CD segments) Role Overview The Trade Process candidate will be responsible for ensuring the accurate and timely processing of trade transactions, from execution to settlement. This role involves close collaboration with Clearing Corporation, Exchanges and internal teams to maintain operational efficiency and mitigate risks. Key Responsibilities Trade Process: o Downloading Exchange files and processing the same in Backoffice. o Matching of Exchange level obligations, Corporate actions o Verification of reports and emailing to clients i.e. Contract notes/Daily Margin Statements/Margin shortfalls etc. o Monitor trade process, ensuring all activities are completed within stipulated timelines. o Address and resolve trade related issues, fails, and other exceptions promptly. o Perform daily reconciliation of FO positions, Trades, levies, brokerages etc. o Generate and review reports related to trade activity and exceptions. o Identify and escalate potential risks or compliance issues. o Ensure adherence to regulatory requirements and internal controls. Process Improvement: o Suggest and implement process enhancements to improve efficiency and reduce operational risks. o Collaborate with technology teams to automate manual processes where feasible. Qualifications & Skills Education: o Bachelor's degree in Commerce Experience: o 3–5 years of experience in trade operations in a Stock Broking Firm Technical Skills: o Proficiency in Microsoft Excel is advantageous. Soft Skills: o Analytical and problem-solving abilities. o Good communication and interpersonal skills. o Ability to work under pressure and meet tight deadlines.

View, analyze, and evaluate business systems and user requirements. Document your requirements, define your scope and objectives, and formulate a system that aligns with your overall business strategy. Determines operational objectives by reviewing

Job Title: Manager Project & Maintenance Location: Medchal, Hyderabad Industry: Platinum Group Metals / Chemical / Refining Experience Required: 1320 years Department: Engineering & Projects Reporting To: Head Projects / Plant Head Role Overview: We are looking for an experienced and dynamic Project & Maintenance Manager to lead the execution and maintenance of a Greenfield Platinum Group Metals Refining Plant . The candidate will be responsible for end-to-end project management, including civil, mechanical, and utilities infrastructure, along with commissioning and ongoing maintenance of plant equipment and facilities. Prior experience in handling chemical process plants, commissioning activities , and project execution in Greenfield setups is essential. Key Responsibilities: Project Execution (Greenfield Focus): Drive the planning, execution, and timely delivery of all project activities related to the new PGM refining plant. Oversee construction, mechanical erection, utilities setup, and commissioning of all plant equipment and infrastructure. Coordinate with cross-functional teams, vendors, contractors, consultants, and statutory bodies for seamless project execution. Review and approve engineering drawings, equipment layouts, P&IDs, and BOMs. Ensure adherence to project timelines, budgets, quality standards, and safety norms. Commissioning & Plant Start-up: Lead the commissioning and performance testing of process equipment, utilities (Boilers, Compressors, Chillers, etc.), and support systems. Develop commissioning checklists, SOPs, and test protocols in alignment with process and safety requirements. Troubleshoot start-up challenges and ensure smooth ramp-up to full-scale operations. Maintenance Management: Establish preventive, predictive, and breakdown maintenance schedules for plant and utility equipment post-commissioning. Ensure equipment reliability, availability, and optimum performance to minimize downtime. Develop a robust maintenance team and implement digital systems for maintenance tracking and analysis. Plan annual maintenance shutdowns and overhauls with minimal production impact. Safety & Compliance: Ensure all project and maintenance work complies with safety, environmental, and statutory guidelines, especially relevant to chemical and PGM operations. Maintain documentation for audits, inspections, and certifications as per industry standards. Key Skills & Experience: B.E. / B.Tech in Mechanical / Chemical / Industrial Engineering. 1320 years of experience in project execution and maintenance in chemical/refining/process industries. Proven experience in Greenfield project management , especially in high-value or hazardous chemical plants. Strong knowledge of chemical plant equipment, utilities, commissioning protocols, and maintenance systems (CMMS, TPM, etc.). Excellent leadership, planning, and vendor management skills. Hands-on experience in handling projects under strict safety and quality frameworks.

Specific Responsibilities May Include: Tracking/reporting/analyzing investor/investment/portfolio metrics Gathering data and assisting with internal/external information requests Supporting AWM s quarterly portfolio company monitoring process using iLevel software Designing/enhancing processes and supporting/furthering technology initiatives related to the above responsibilities Additional responsibilities will be based on the needs of the division and the candidate s specific skills Qualifications: Bachelor s Degree in Accounting, Finance or other business discipline Minimum 2-4 years related work experience (May 2020 - December 2022 graduation dates) Strong analytical skills and detail orientation Strong interpersonal and communication skills, oral as well as written Strong coordination and organizational skills Ability to multi-task and meet tight deadlines Ability to work independently in a small team, exhibit initiative and be proactive Ability to organize and analyze large volumes of information Facility with and interest in working on technology initiatives Team player, willing to help in areas not explicitly related to job duties Comfortable working in a fast-paced, high-energy environment Strong Excel, Word, PowerPoint skills

Develop and execute engagement strategies aligned with company goals such as recognition, wellness, and internal events. Enhance the employee journey from on boarding to exit, improving touch points and reducing friction with effective communication to ensure employees stay informed and engaged. Collect and compile meaningful HR metrics from current process and policy parameters to identify areas of improvement for enhancing employee experience. Assist in the planning and implementation of key organizational/HR initiatives. Collaborate with HR. Business partners and business teams to execute programs in a timely and effective manner. Responsible for building, maintaining, and upgrading KRAs, SOPs, Process Maps and creating documents on various new and existing processes. Management and delivery of projects with the highest levels of performance, reliability, usability, and customer delight. Identification and prioritization of projects with an understanding of Impact Will be required to work in a highly dynamic work environment which requires strong skills in terms of cross-functional team coordination, consensus building among various verticals within the organization and across departments to achieve overall business objectives in a timely & efficient manner.