Job
Description
Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Process Developer - Digital Content Specialist The Digital Content and Documentation Specialist will be responsible for conceptualizing, designing, and producing a wide range of promotional and instructional materials. This includes creating engaging video content, developing comprehensive Standard Operating Procedures (SOPs), designing impactful presentations and posters, and generating various other digital assets that effectively communicate our services, products, and internal processes. This role requires a strong blend of creative vision, technical design skills, and an understanding of IT concepts to translate complex information into easily digestible formats. Key Responsibilities: Promotional Material Creation: Design and develop high-quality digital and print promotional materials, including brochures, flyers, social media graphics, email templates, and web banners, to support marketing campaigns and business development initiatives. Video Production (Promotional): Conceptualize, script, shoot, edit, and produce engaging video promotions for TIS/TOS services, case studies, client testimonials, and marketing campaigns. This includes motion graphics, animation, and visual effects where appropriate . SOP Development: Create clear, concise, and user-friendly Standard Operating Procedures (SOPs) for various IT processes, systems, and tools. Video SOPs/Tutorials: Transform complex technical procedures into easy-to-follow video SOPs and tutorials, enhancing internal training and knowledge transfer. Review Presentations: Design and enhance high-impact presentations for internal reviews, client meetings, and stakeholder communications, ensuring visual appeal and clarity of information. Poster Design: Create visually appealing and informative posters for internal communication, events, and awareness campaigns. Content Strategy & Planning: Contribute to the planning and execution of content strategies, ensuring consistency in branding, messaging, and visual identity across all materials. Collaboration: Work closely with IT teams, marketing, sales, and other departments to gather requirements, understand technical information, and ensure content accuracy and relevance. Trend Monitoring: Stay updated with the latest trends and best practices in graphic design, video production, and content creation tools and technologies. Qualifications we seek in you! Minimum Qualifications Experience: relevant years of demonstrable experience in graphic design, video production, and content creation, preferably within an IT services or technology environment. Technical Skills: Proficiency in graphic design software (e.g., Adobe Creative Suite - Photoshop, Illustrator, InDesign). Expertise in video editing and animation software (e.g., Adobe Premiere Pro, After Effects, Final Cut Pro). Experience with presentation software (e.g., Microsoft PowerPoint, Google Slides, Keynote). Familiarity with motion graphics and 2D/3D animation principles. Communication Skills: Excellent written and verbal communication skills with the ability to translate complex technical information into clear, concise, and engaging content for diverse audiences. Project Management: Proven ability to manage multiple projects simultaneously, prioritize tasks, meet deadlines, and work independently as well as part of a team. Attention to Detail: Meticulous attention to detail in design, content accuracy, and adherence to brand guidelines. Portfolio: A strong portfolio showcasing your design and video production work is required . Preferred Qualifications: Bachelor's degree in Graphic Design , Multimedia, Communications, Marketing, or a related field. Experience with instructional design principles for creating effective SOPs and training materials. Familiarity with IT service management (ITSM) concepts or specific IT domains. Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Developer Primary Location India-Gurugram Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 9, 2025, 1:00:59 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time
