Process Coordinator

Job Summary:

We are seeking a detail-oriented and proactive Process Coordinator to oversee and support smooth execution of business processes across departments. The Process Coordinator will be responsible for monitoring workflows, ensuring timely task completion, coordinating between teams, and continuously improving process efficiency.

Key Responsibilities:

1. Process Monitoring & Coordination

• Track and monitor key operational processes to ensure smooth and timely execution.
• Coordinate between departments to facilitate workflow and resolve bottlenecks.
• Maintain process trackers and status reports for management review.

2. Task Follow-up & Escalation

• Ensure task completion by following up with responsible team members or department heads.
• Send timely reminders and escalate unresolved or delayed issues to management.

3. Process Documentation

• Document standard operating procedures (SOPs), process changes, and task flows.
• Maintain updated records of internal process guidelines and instructions.

4. Process Improvement

• Identify inefficiencies, delays, or repetitive issues in current workflows.
• Recommend and assist in implementing process improvements or automation where possible.

5. Communication & Coordination

• Act as a communication bridge between departments for process updates and process clarifications.
• Ensure everyone involved in a process has the correct and updated information.

6. Quality & Compliance Checks

• Ensure processes are being followed as per defined SOPs.
• Highlight deviations and ensure corrective actions are taken in a timely manner.

7. Reporting

• Prepare and share daily, weekly, and monthly reports related to process performance, pending tasks, and escalations.
• Support management in decision-making through accurate process data.

8. Support in Audits & Reviews

• Assist in internal and external audits by providing process documents, trackers, and compliance reports.
• Support management in process reviews and improvement planning.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Operations, or a related field.
• 1–3 years of experience in process coordination or operations support.
• Strong organizational and follow-up skills.
• Proficiency in MS Office (Excel, Word, PowerPoint); knowledge of process tools like Trello, Asana, ERP, or CRM is a plus.
• Good communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and problem-solving mindset.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Work Location: In person