Process Coordinator

Job Description

Job Title: Process Coordinator Location: South Bombay Key Responsibilities: Cross-Team Coordination : Act as the bridge between departments such as operations, finance, and customer service to ensure alignment and timely completion of interdependent tasks. Process Oversight : Monitor daily operations to ensure all teams are following Standard Operating Procedures (SOPs) and established workflows. Follow-Ups & Tracking : Proactively collect updates from team members, send timely reminders, and follow up to close pending tasks. Workflow Optimization : Identify inefficiencies or repetitive delays in the workflow and suggest actionable improvements. Data Maintenance : Manage and update internal trackers, dashboards, and reports related to operations, task progress, finance entries, and service issues. Issue Resolution : Address and resolve minor internal blockers to avoid escalation and delays; escalate critical issues when necessary. Reporting : Compile weekly and monthly reports on task status, team performance, and workflow insights for leadership review. Requirements: Proven experience in a coordination, operations, or administrative role (1–3 years preferred) Excellent communication skills (written and verbal) to interact with cross-functional teams Strong organizational skills with the ability to manage multiple tasks and deadlines Comfortable handling structured data, maintaining spreadsheets, and preparing reports Proficient in tools like Excel, Google Workspace, task/project management platforms (e.g., Trello, Asana , or ClickUp ) A problem-solving mindset with a detail-oriented approach to tasks Preferred Qualifications: Background in business administration, operations management, or similar Experience in working with fast-paced teams or start-up environments Ability to document and refine SOPs over time Show more Show less