The ideal candidate for the Telecaller position at Keekoo Hospitality in Nashik will be responsible for converting inquiries into confirmed bookings, handling customer interactions over phone calls, maintaining the sales pipeline, and supporting upselling initiatives. This role plays a crucial part in ensuring a seamless and delightful guest experience starting from the inquiry stage. You will be expected to proactively follow up on leads, meet conversion targets, and keep accurate records of all interactions and lead progress. Additionally, you will need to provide prompt and satisfactory responses to guest inquiries, maintain a deep understanding of Keekoo properties, and build trust with potential clients through effective communication. Your responsibilities will also include keeping the sales tracker updated, monitoring lead flow, resolving any delays or gaps in the conversion journey, addressing guest concerns professionally, coordinating with internal teams for issue resolution, engaging guests with warmth and professionalism on calls, ensuring a high standard of customer service, and systematically logging call details and outcomes. Furthermore, you will be required to identify opportunities for upselling and cross-selling, tailor suggestions based on guest preferences, and have the ability to promote higher room categories, additional services, or packages. The ideal candidate should have at least 2-3 years of experience in telecalling or customer service, preferably in the hospitality or service sector. Prior experience with premium service providers like American Express will be advantageous. You should be comfortable working in a 12-hour shift as per business needs, possess strong communication skills in English and Hindi/Marathi, exhibit confidence, patience, and a positive attitude towards client interactions. If you are passionate about travel, hospitality, and creating lasting customer relationships, we encourage you to apply for this exciting opportunity at Keekoo Hospitality.,
You will be joining Keekoo Hospitality as a Social Media & Influencer Marketing Intern, where you will play a crucial role in redefining travel through two unique brands: Keekoo Stays and Zen Hotels. Your responsibilities will include assisting in social media strategy, content creation, and influencer marketing to enhance digital engagement. Your primary tasks will involve creating compelling social media content such as reels, posts, and stories for Instagram and YouTube Shorts. Additionally, you will assist in identifying and collaborating with influencers to develop exciting brand partnerships. Monitoring performance metrics, suggesting content enhancements, engaging with the audience, and fostering user-generated content will also be part of your role. To excel in this position, you should have a deep passion for social media, content creation, and storytelling. Basic knowledge of platforms like Instagram, YouTube, and emerging social media channels is essential. Strong communication skills, creative thinking abilities, and familiarity with tools like Canva, video editing, or similar content creation tools will be advantageous. By joining Keekoo Hospitality, you will gain valuable hands-on experience in social media strategy and influencer marketing. Working in a dynamic and creative hospitality brand will offer a stimulating environment for your professional growth. There is also potential for this internship to transition into a full-time position based on your performance. If you are eager to kickstart your career in digital marketing and are excited about the opportunity to be part of Keekoo Hospitality's digital journey, we invite you to apply now by sharing your CV with us at kiran@keekoo.in.,
🚨 We’re Hiring – MIS Executive (Data Management Executive) Keekoo Hospitality is expanding and we are looking for a talented MIS Executive (Data Management Executive) to strengthen our team. This role is ideal for someone who is passionate about data analysis, reporting, and automation using Excel, Google Sheets, and scripting tools. 🔑 Key Responsibilities: Manage, update, and maintain business data across Excel and Google Sheets. Prepare accurate reports, dashboards, and trackers to support business decisions. Build automation processes using Excel formulas, macros, and pivot tables . Work on App Script/JavaScript for customized reporting and process improvements. Ensure data integrity, accuracy, and confidentiality at all times. Provide timely MIS reports to management for review and strategy. Support different teams (Finance, HR, Operations, etc.) with customized data solutions. 🎯 Skills Required: Advanced knowledge of MS Excel & Google Sheets . Strong understanding of Excel formulas, pivot tables, charts, and macros . Knowledge of App Script / JavaScript (preferred but not mandatory). Analytical mindset with excellent problem-solving skills. A background in Mathematics, Statistics, or Data Management will be an added advantage. Strong attention to detail, accuracy, and logical thinking. 📌 Experience Required: 2 to 4 years of proven working experience as an MIS Executive / Data Management Executive . Experience in handling large volumes of data and generating insights. ✨ What We Offer (Benefits): 💰 Competitive Salary Package aligned with experience & expertise. 📈 Career Growth Opportunities within a fast-growing hospitality brand. 🧑💻 Exposure to advanced reporting tools, automation, and scripting technologies . 🎓 Continuous learning environment with opportunities to enhance technical skills . 🌟 Recognition & rewards for outstanding performance. 🤝 A supportive and collaborative work culture that values innovation and ideas. 🌍 Location: Nashik💼 Employment Type: Full-Time 📢 If you are someone who enjoys working with data, solving problems through automation, and contributing to organizational success, we would love to hear from you.
About the job Job Overview: We are looking for a motivated and customer-focused Telecaller to join our team at Keekoo Hospitality in Nashik. The ideal candidate will be responsible for converting inquiries into confirmed bookings, handling customer interactions over phone calls, maintaining the sales pipeline, and supporting upselling initiatives. This role is key to ensuring a smooth and delightful guest experience right from the inquiry stage. Key Responsibilities: 1. Inquiry Handling & Conversion o Proactively follow up on leads and convert inquiries into bookings. o Meet defined conversion targets within stipulated timelines. o Maintain accurate records of all interactions and lead progress. 2. Client Communication & Query Resolution o Provide prompt, accurate, and satisfactory responses to guest inquiries. o Maintain in-depth knowledge of Keekoo properties, offerings, and services. o Build trust and rapport with potential clients through effective communication. 3. Sales Pipeline Management o Keep the sales tracker up-to-date with all lead statuses. o Monitor lead flow and ensure timely follow-ups at each stage. o Flag and resolve any delays or gaps in the conversion journey. 4. Issue Resolution o Address guest concerns or booking/software-related issues professionally. o Coordinate with internal teams to ensure quick and effective resolution. 5. Call Handling & Customer Service o Engage guests with warmth, professionalism, and empathy on every call. o Ensure a consistently high standard of customer service. o Log call details and outcomes systematically. 6. Upselling & Cross-Selling o Identify opportunities to promote higher room categories, additional services, or packages. o Tailor suggestions based on guest preferences and requirements. Requirements: 0-1 years of experience in telecalling or customer service, preferably in the hospitality or service sector. Prior experience with brands like American Express or similar premium service providers will be an advantage. Comfortable working in a 12-hour shift as per business needs. Strong communication skills in English and Hindi/Marathi. Confidence, patience, and a positive attitude toward handling client interactions. If you are enthusiastic about travel, hospitality, and building lasting customer relationships we'd love to hear from you!
Job Overview: We are looking for a motivated and customer-focused Telecaller to join our team at Keekoo Hospitality in Nashik. The ideal candidate will be responsible for converting inquiries into confirmed bookings, handling customer interactions over phone calls, maintaining the sales pipeline, and supporting upselling initiatives. This role is key to ensuring a smooth and delightful guest experience right from the inquiry stage. Key Responsibilities: 1. Inquiry Handling & Conversion o Proactively follow up on leads and convert inquiries into bookings. o Meet defined conversion targets within stipulated timelines. o Maintain accurate records of all interactions and lead progress. 2. Client Communication & Query Resolution o Provide prompt, accurate, and satisfactory responses to guest inquiries. o Maintain in-depth knowledge of Keekoo properties, offerings, and services. o Build trust and rapport with potential clients through effective communication. 3. Sales Pipeline Management o Keep the sales tracker up-to-date with all lead statuses. o Monitor lead flow and ensure timely follow-ups at each stage. o Flag and resolve any delays or gaps in the conversion journey. 4. Issue Resolution o Address guest concerns or booking/software-related issues professionally. o Coordinate with internal teams to ensure quick and effective resolution. 5. Call Handling & Customer Service o Engage guests with warmth, professionalism, and empathy on every call. o Ensure a consistently high standard of customer service. o Log call details and outcomes systematically. 6. Upselling & Cross-Selling o Identify opportunities to promote higher room categories, additional services, or packages. o Tailor suggestions based on guest preferences and requirements. Requirements: • 2–3 years of experience in telecalling or customer service, preferably in the hospitality or service sector. • Prior experience with brands like American Express or similar premium service providers will be an advantage. • Comfortable working in a 12-hour shift as per business needs. • Strong communication skills in English and Hindi/Marathi. • Confidence, patience, and a positive attitude toward handling client interactions. If you are enthusiastic about travel, hospitality, and building lasting customer relationships – we’d love to hear from you!
Company Description At Keekoo, we believe every stay should be thoughtfully crafted to offer more than just a place to stay. Nestled in nature's most pristine settings, we provide unparalleled luxury, eco-conscious design, and breathtaking views. Our goal is to offer a rejuvenating and inspiring experience where guests can reconnect with nature. Role Description This is a full-time on-site role for a Telesales Executive located in Nasik. The Telesales Executive will be responsible for making outbound calls to prospective clients, generating leads, and converting those leads into sales. They will provide exceptional customer service and support to ensure client satisfaction. Day-to-day tasks include maintaining customer relationships, meeting sales targets, and recording all interactions in a CRM system. Qualifications Excellent Communication and Customer Service skills Experience in Lead Generation and Sales Strong Customer Support abilities Target-driven and motivated to achieve sales goals Ability to work effectively in a team environment Previous experience in the hospitality industry is beneficial Bachelor's degree in Business, Marketing, or related field is a plus
As a Process Coordinator, you will play a crucial role in managing and coordinating various business flowcharts across departments. Your responsibility will be to ensure that every step in the workflow is efficiently completed within the defined timelines. Acting as the central point of contact, you will share relevant information, follow up with team members, and ensure tasks move seamlessly from start to finish. Key Responsibilities: - Coordinate all steps within defined business processes and flowcharts - Ensure timelines are met and information is communicated accurately - Maintain detailed documentation of workflows and task progress - Collaborate with multiple teams to ensure smooth operations - Identify gaps or delays in processes and proactively resolve them Skills & Attributes: - Display a pleasant, cooperative, and professional attitude while working with others - Demonstrate strong attention to detail and accuracy in work - Possess excellent communication and coordination skills - Exhibit a good sense of responsibility and commitment to deadlines Please note that this is a non-technical role focusing on management and coordination skills.,
Job Overview: We are looking for a motivated and customer-focused Telecaller to join our team at Keekoo Hospitality in Nashik. The ideal candidate will be responsible for converting inquiries into confirmed bookings, handling customer interactions over phone calls, maintaining the sales pipeline, and supporting upselling initiatives. This role is key to ensuring a smooth and delightful guest experience right from the inquiry stage. Key Responsibilities: 1. Inquiry Handling & Conversion o Proactively follow up on leads and convert inquiries into bookings. o Meet defined conversion targets within stipulated timelines. o Maintain accurate records of all interactions and lead progress. 2. Client Communication & Query Resolution o Provide prompt, accurate, and satisfactory responses to guest inquiries. o Maintain in-depth knowledge of Keekoo properties, offerings, and services. o Build trust and rapport with potential clients through effective communication. 3. Sales Pipeline Management o Keep the sales tracker up-to-date with all lead statuses. o Monitor lead flow and ensure timely follow-ups at each stage. o Flag and resolve any delays or gaps in the conversion journey. 4. Issue Resolution o Address guest concerns or booking/software-related issues professionally. o Coordinate with internal teams to ensure quick and effective resolution. 5. Call Handling & Customer Service o Engage guests with warmth, professionalism, and empathy on every call. o Ensure a consistently high standard of customer service. o Log call details and outcomes systematically. 6. Upselling & Cross-Selling o Identify opportunities to promote higher room categories, additional services, or packages. o Tailor suggestions based on guest preferences and requirements. Requirements: • 2–3 years of experience in telecalling or customer service, preferably in the hospitality or service sector. • Prior experience with brands like American Express or similar premium service providers will be an advantage. • Comfortable working in a 12-hour shift as per business needs. • Strong communication skills in English and Hindi/Marathi. • Confidence, patience, and a positive attitude toward handling client interactions. If you are enthusiastic about travel, hospitality, and building lasting customer relationships – we’d love to hear from you!